Vehicle hire FAQ

General Booking Questions

View Europcar Terms & Conditions of vehicle hire in New Zealand here

Information concerning rates and booking cancellations can be found here 

Information about forms of payment acceptable through Europcar's website 

Where you can and cannot drive your rental vehcile in New Zealand 

Everything you need to know about damage, mandatory and optional insurance cover.

Details of common surcharges and fees associated with your rental

Information about Baby seats, snow equipment and other extras.

Additional services Europcar New Zealand provides to you.

Information about the vehicle classes Europcar offers in New Zealand

Website & Online Booking

Learn more about Europcar ID members registration and the "My Europcar" section.

Find answers to common questions about using europcar.co.nz to reserve a rental car.

Your privacy and security on europcar.co.nz is very important to us.

A step by step guide to making a booking for all client types.

Rental Process information

Learn more about the process at pick-up time.

Get useful information for your rental.

Learn more about the process at return time.

Important information about travelling above the snow line.

How to travel between New Zealand's North & South islands with Europcar.

Loyalty Programs & Services

Learn more about our loyalty cards and services

Get useful information about our earn / redemption policies with our Frequent Travelers Partners