Terms & Conditions

Privilege Loyalty Program specific terms

The present terms are applicable as of January 10th, 2011 in addition to Europcar General Terms and conditions

PRIVILEGE LOYALTY PROGRAM SPECIFIC TERMS

1. Definitions

Administrator: is defined as the service who manages the Program in each country. The contact details of such administrator can be found by logging in My Europcar in the Loyalty program section and by selecting the relevant country as well as in the About us section of the Website.

Europcar ID: is defined as the personal identification number assigned to a driver each time he/she creates a Europcar account on the Website or at time of check out after the first rental in a Europcar station. In order to get a Europcar ID, the driver needs to accept the General Terms and Conditions as well as the Privacy Policy and fill in the following information:

This Europcar ID entitles the Privilege member to benefit from all Program benefits and must be used in order to log in My Europcar as well as for each rental online, over the phone or at the counter.

Europcar Privilege stations: are defined as all Europcar stations providing the Privilege member with the Ready service. Worldwide Europcar stations are hereby listed www.europcar.com/car-rental.html and may be amended from time to time.

The Privilege program is not available in Cuba.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

United States

The Privilege Program does not exist in the United States.

Payment ID: is defined as the Privilege member valid method of payment which details will mandatorily appear in the Privilege Enrollment form and which will be charged with all costs associated to the Privilege member’s rentals. A valid method of payment can either be a valid Privilege Charge card or a valid bank card as defined in the General Terms and Conditions.

Privilege card: is defined as a Privilege ID card or a Privilege Charge card allowing the Privilege member to add up Privilege credits and benefit from the advantages relevant to his/her Privilege status. A Privilege member gets a new Privilege card each time his/her Privilege status changes.

Privilege Charge card: is defined as the Privilege membership card provided by Europcar to the employees of a company benefitting from a Europcar business account and who has been duly and namely authorized by his/her company to use it as a valid Payment ID. A Privilege Charge card will be linked to a business account but dedicated to a nominated Privilege member. The Privilege Charge card will be sent to the relevant Privilege member after his/her first Qualifying rental or Qualifying day.

Privilege credits: are defined as the unit values, counted in credits and determining the Privilege Member’s Status. The Privilege Credits are generated both by the number of Qualifying rentals and the number of Qualifying days credited to a Privilege Member over a Qualifying period. One credit is either equivalent to one Qualifying rental or to one Qualifying day. Privilege credits do not constitute a Payment ID and cannot be converted into money. 

Privilege Members will earn Privilege Credits for their short term rentals only. Long term rentals of 29 days and above will be granted a flat amount of qualifying days fixed at 28 days. In addition, qualifying rentals are based on rates including all public, corporate and promotional rates with the exception of the rate groups listed in the Qualifying rate section below.

The Privilege Credits can be viewed online in the My Europcar section of the Europcar website after one week following the invoicing of a Qualifying rental when the rental took place in Australia, Austria, Belgium, France, Germany, Italy, New-Zealand, Portugal, Spain, Switzerland, and the United-Kingdom and 6 weeks after invoicing if the rental took place in other countries of the Europcar network.

Should the Qualifying rental not actually being paid, the relevant Privilege credits will not be granted until the transaction is fully completed. Europcar may grant Privilege credits to Privilege members for promotional purposes.

Privilege enrollment form: is defined as the Privilege Loyalty Program enrollment form accessible via My Europcar or the Loyalty Program section on the Website. In order to fill in such enrollment form, the driver shall create a Europcar ID and fill in his/her Payment ID details, his/her preferred insurance and his/her frequent traveller program, if applicable. The driver will also have to choose the type of Privilege card he wishes to ask for.  Before submitting his/her application, the driver shall accept the Privilege Loyalty Programs Specific Terms.

Privilege ID card: is defined as the membership identification card provided by Europcar after the first Qualifying rental or Qualifying day to each Privilege member who chooses the Privilege ID card option in the Privilege enrollment form,. The Privilege ID Card does not constitute a valid Payment ID.

Privilege member: is defined as a driver who has enrolled into the Program.

Program: is defined as the Europcar Privilege Loyalty Program.

Privilege status: is defined as the level a Privilege Member has reached in proportion of his/her Privilege credits. There are three Privilege Statuses: Privilege Club (entry level), Privilege Executive (frequent renter level) and Privilege Elite (top frequent renter level), each allowing the Privilege Member to benefit from specific advantages. The Privilege status taken into account is the status reached by the Privilege member at time of pick-up.

Qualifying day: is defined as each day of a Qualifying rental. For instance, a one day Qualifying rental is both a Qualifying day and a Qualifying rental.

Qualifying period: is defined as the period during which the Privilege member may earn privilege Credits. A Qualifying period is a twelve months period starting on January the 1st and ending on December the 31st. Privilege credits are reset every 31st of December.

Qualifying Rates: are defined as the rates giving Privilege Members the right to earn Privilege Credits for their short term rentals. Long term rentals of 29 days and above will be granted a flat amount of qualifying days fixed at 28 days. In addition, qualifying rentals are based on rates including all public, corporate and promotional rates with the exception of the following rates:

Any rental linked to the above listed rates will not be taken into account for Privilege Credits.
However, the Privilege Member will benefit from all other advantages linked to the Program.

Qualifying rental: is defined as a Vehicle rental, made in any Europcar Privilege station and linked to a Qualifying rate, allowing Privilege member to earn Privilege credits.

Vehicle: is defined as any car, van or truck rented by a Driver from Europcar.

Website: is defined as www.europcar.com
                                                                                                                                                                                        

2. Presentation of the Europcar Privilege Loyalty Program

The Program is a free of charge program, offered by Europcar in order to reward its drivers for their loyalty in proportion of their Vehicle rental frequency. Drivers who enrol into the Program will benefit automatically from the Ready Privilege Express Service, when available, and earn Privilege credits in order to reach one of the Privilege Statuses and their related advantages. All information about the Program may be found in the Loyalty Program section of the Website.

3. Membership conditions and enrollment process

In order to enrol into the Program and get a Privilege ID card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country)
- have a valid driving licence
- have a Europcar ID
- choose the “Privilege ID card” option
- fill in the Privilege enrollment form
- accept the Privilege Loyalty Program Specific Terms
- receive a confirmation e-mail from Europcar

In order to enrol into the Program and get a Privilege Charge card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country)
- have a valid driving licence
- have a Europcar ID
- chose the “Privilege charge card option”
- accept the Privilege Loyalty Program Specific Terms
- print the relevant Privilege enrollment form
- get his/her company to stamp the Privilege enrollment form and to fill in the contract number linked to the relevant Business account, if any.
- send the Privilege enrollment form duly completed to Europcar’s Administrator in your living country

The Privilege enrollment form is available in the Loyalty Programs section of the following websites:
www.europcar.com
www.europcar.com.au
www.europcar.co.nz
www.europcar.co.uk
www.europcar.de
www.europcar.es
www.europcar.fr
www.europcar.it
www.europcar.pt
www.europcar.ch
www.europcar.at
www.europcar.be

Drivers subscribing to the Program cannot be enrolled into another Europcar card loyalty program in any country whatsoever.
- For all paying Europcar programs (i.e.: “Funway”, “EuropcarClub”), the Driver will have to wait until the expiry date of its current card to enrol into the Program.
- For all free of charge Europcar programs (i.e. “Funway” in Netherlands & Sweden), the Driver will be opted-out at Privilege enrollment time. The Privilege Member won’t be able to benefit any longer from the benefit of such programs but will get all the advantages related to the Program.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

United States

The Privilege Program does not exist in the United States. To obtain more information on the USA loyalty program check the Terms and Conditions of the Emerald Club Program available via the following link.

4. Privilege Cards

Each Privilege Member will be provided with a single, individual and not transferable Privilege card displaying:

- His or her first name and last name;
- His or her Europcar Driver ID;
- His or her Status;
- the expiry date for his or her current Status for Privilege Executive and Privilege Elite Members (Privilege Club Member ID cards have no expiry date); the expiry date is the last calendar day of the month displayed.
- the relevant contract code at the back of the card
- the ‘charge card’ mention if applicable together with the related Business Account at the back of the card.
- the signature of the Privilege member at the back of the card.

The Privilege Card is sent by post to the Privilege member following his/her first Qualifying rental or Qualifying day.

In order to benefit from the advantages of the Program, the Privilege member must indicate his or her Europcar ID when making a reservation and show the Privilege card at pick-up time at the relevant Europcar counter.

If the Privilege card is lost, damaged or stolen, the Privilege member must inform the Administrator of his/her country of residence by phone or email: the relevant contact details are available online in the About us section and in the Loyalty Information section of My Europcar once logged-in. In order to get his/her Privilege card replaced, the Privilege member will need to quote his/her Europcar ID. Europcar will replace the Privilege card at no cost. In the meantime, the Privilege member can use his/her Europcar ID to be identified and benefit from the Privilege benefits.

5. Privilege Benefits

5.1 The "Ready Service"

Each Privilege member will benefit from a faster rental process: the "Ready Service".

The Ready Service is guaranteed in the participating stations.

5.1.1 Collected Data
By enrolling into the Program, Privilege members accept that their personal data collected in the Privilege Enrollment form will be saved on a computerised database and used in order to speed up the rental process. For instance, the Privilege member won’t need to fill in this information for each rental. The Privilege member personal data will be stored under a Europcar ID. Therefore, by logging into his/her My Europcar or by quoting the Europcar ID over the phone or at counter, Europcar will have access to the Privilege member data. Such information will also be pre-printed on each rental agreement so that the Privilege member only has to select the relevant rental time and place as well as the Vehicle category. The Privilege member will be able to access and change his/her personal data at any time by logging in his My Europcar section.

Europcar may disclose the Privilege member personal data to one of its agencies in a country where the data protection is not adequate for the sole purpose of proceeding with the rental requested by the Privilege member in such country.

5.1.2 Rental Process
All rentals processed through the "Ready" Service are submitted to Europcar General terms and Conditions including without limitation Europcar General rental terms and Europcar Specific rental Terms per country

To be able to benefit from the "Ready" Service, the Privilege member shall make his/her reservation up to 2 (two) hours prior to the time

Options not available online such as optional insurances will not allow the Privilege member to benefit from the "Ready" Service as he/she will need to directly ask for them at the counter.

In some Europcar Privilege stations in Germany, the Privilege Member will be able to benefit from the Ready Service directly at a Ready Terminal (see list below).

When booking on line, the Privilege member will receive an online booking confirmation for each rental.

5.1.3 Payment Terms
By signing up the Privilege Enrollment form online, the Privilege member accepts for his/her Payment ID to be charged with all amounts related to the rental without having to sign the rental agreement at the counter unless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal). If the Privilege member chooses the “prepayment” option, the payment of the rental price will be charged on the Payment ID at time of booking and additional charges, if any, will be charged at time of check-in. When the Privilege member chooses to “pay at station”, the Payment ID will be automatically charged with all sums related to the rental at time of check-in without the Privilege member having to show such Payment ID at counter.
The payment ID will be the one provided by the Privilege member on the enrollment form to the exclusion of any other means of payment. If several Payment ID appear on the enrollment form, the preferred Payment ID will be the Privilege Charge Card and otherwise the first preferred valid bank card.

5.2 Other Privilege benefits

Privilege Club:

Privilege Club Members benefit from:

-  a 10% discount on Europcar's best pay on arrival leisure rates abroad and on applicable pay on arrival domestic rates, not applicable in addition to any other promotional or corporate rate
- a guaranteed reservation meaning that the Europcar pick up station is required to provide the requested Vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations.
- an access to his/her Privilege profile information 24/7 on My Europcar section online.
- access to Accor’s Le Club Accorhotels Silver card
- the ability to earn miles/points from your preferred frequent traveller program.
- a dedicated access in most participating Europcar Privilege stations

Privilege Executive:

Privilege Executive Members benefit from:

- a 20% discount on Europcar's best pay on arrival leisure rates abroad and on applicable pay on arrival domestic rates, not applicable in addition to any other promotional or corporate rate
- a guaranteed reservation
- access to Le Club Accorhotels Gold card
- dedicated, express counter service
- one free Vehicle category upgrade up to category SDMR : Volkswagen Passat or equivalent, subject to availability at pick-up time
- a dedicated access in most participating Europcar Privilege stations

Privilege Elite:

Privilege Elite Members benefit from:

- a 30% discount on Europcar's best pay on arrival leisure rates abroad and on applicable pay on arrival domestic rates, not applicable in addition to any other promotional or corporate rate
- a guaranteed reservation, the car is kept up to station closing time, or until next day noon for 24hr stations
- access to Le Club Accorhotels Gold card with 200 points on your first stay and free breakfast during weekend stays at participating Accor hotels
- dedicated, express counter service with a dedicated queue in major Europcar stations
- one free car category upgrade up to category FDMR : Mercedes C Class or equivalent, subject to availability at pick-up time
- a dedicated access in most participating Europcar Privilege stations
- Additional driver option for free. Valid for one (1) additional driver only
- One free weekend rental per year for 2 to 3 day weekend rentals including a Saturday night, once the activity level of 25 qualifying rentals or 85 qualifying rental days is reached as of Elite status start date.  The Privilege Elite Member will receive, exclusively via e-mail to the email address provided at enrollment time, a dedicated URL address to access the Privilege Elite free weekend booking website enabling the Privilege Elite Member to book and issue his/her free weekend e-voucher. The following stations in Belarus are excluded from this free weekend benefit : Brest railway station; Grodno railway station; Gomel railway station; Mogilev railway station; Vitebsk railway station.                                                  In booking his/her free weekend, the Privilege Elite Member must read and accept the specific terms and conditions applicable to the Privilege Elite free weekend benefit.

6. Privilege credits

A Privilege member switches from one Privilege status to another in proportion of his/her Privilege credits. After his/her enrollment to the Program, the Privilege member automatically becomes a Privilege Club member and starts earning Privilege credits to reach the Privilege Executive status.
Privilege members qualify for the Privilege Executive status when they reach either 10 (ten) Qualifying rentals or 40 (forty) Qualifying days during over a Qualifying period.
Privilege members qualify for the Privilege Elite status when they reach either 25 (twenty-five) Qualifying rentals or 85 (eighty five) Qualifying days over a Qualifying period.

6.1. Privilege Status upgrade
Each Privilege member can have his/her Privilege Status upgraded as soon as he/she reaches the necessary number of Privilege credits. This number can be reached either by reaching the necessary number of qualifying days or the necessary number of qualifying rentals over a Qualifying period. The Privilege member will benefit from this new Privilege Status as soon as he/she reaches the necessary amount of Privilege credits and for the end of the current Qualifying period as well as for the following one. A member can be upgraded twice a year.

6.2. Privilege Status downgrade
A Privilege member will be downgraded if the Privilege member does not earn any Privilege credit over a Qualifying period or does not reach either the necessary amount of Qualifying rentals or the necessary amount of Qualifying days to satisfy the conditions of his/her current Privilege Status. The Privilege member will however be upgraded as soon as he/she reaches the necessary amount of Privilege credits to benefit from a higher Privilege Status. The Privilege member can only be downgraded to the next lower level over a Qualifying period and will at least benefit from the Privilege Club advantages.

In case of upgrade or downgrade, a new Privilege card will be sent to the Privilege Member within 2 weeks maximum).

Without prejudice of the provisions of article 8 below, the Privilege member's current status is renewed if, at the end of the Qualifying period, the Privilege member still satisfies the conditions for his/her current Privilege Status

Exception:

The Privilege Program does not exist in the United States. To obtain more information on the USA loyalty program check the Terms and Conditions of the Emerald Club Program available via the following link.

7. Liability

7.1. Privilege member liability
By enrolling into the Program, the Privilege member acknowledges that he has read and understood the present Specific terms. The Privilege member warrants that the information provided on the Privilege enrollment form is true, complete and accurate. The Privilege member undertakes to notify Europcar via the My Europcar section of any change in his/her personal data provided in the Privilege enrollment form including without limitation any change in his/her billing address, driving licence details, change of Payment ID.
The Privilege member shall notify Europcar in writing of any condition that would impair driving ability as well as of any loss or theft of the Privilege card.

The Privilege member agrees to fully indemnify and hold Europcar harmless from and against any loss, liability or expense arising out of any failure to so notify Europcar or of the non disclosure by a Privilege member of a change in any of the information previously provided or of any infringement of the Privilege Loyalty Program Specific Terms.

7.2. Europcar Liability
The Ready Privilege Express service will only be available in the Europcar Privilege stations and in countries where local law does not expressly forbids such service. Europcar will make its most reasonable commercial efforts in order to provide the Privilege member with the Ready Privilege Express Service. However, Europcar shall not be liable for any loss, damage or expense resulting from the failure to provide the Privilege member with the Ready Privilege Express Service. If, for any reason whatsoever, the availability of the Ready Privilege Express Service cannot be offered to the Privilege member at pick-up time, the rental transaction will be processed according to Europcar standard rental procedure.

8. Termination

8.1. Termination by the Privilege Member
At any time, the Privilege Member may cancel his/her enrollment by sending a one month priori notice via registered postal mail to the Administrator of his/her country of residence, the address of which can be found in the Loyalty information section of My Europcar once logged in or in the Headquarters section of the About us pages. This will imply the complete withdrawal from the Program, thus permanently ending the benefits related to the Program.

8.2. Termination by Administrator
In case of any breach by the Privilege member of Europcar General Terms and conditions and more specifically the present specific terms, Europcar is entitled to terminate the Privilege member’s enrollment to the Program without prior notice.

Europcar may terminate the enrollment into the Privilege member loyalty program for any reason whatsoever by sending to the Privilege member a one month prior notice via email or postal mail.

After a period of three (3) years without any Privilege credit earned by a Privilege Member, the Privilege card will be automatically terminated.

The Privilege card remains the sole property of Europcar and may be returned to Europcar on demand.

9. Claims and Notifications

9.1. Privilege Credit claim

If the Privilege member notices that Privilege credits have not been properly credited to his or her account after a minimum waiting period of six (6) weeks following the invoicing of a Qualifying rental, he/she may request that the balance be adjusted within a period of six (6) months following a Vehicle rental made at the relevant Privilege location (based on the ‘check-in date’).

To do so, Privilege members must complete all mandatory fields of the Privilege online query form in the Query section of My Europcar, i.e. reservation or rental agreement number, pick-up date and station, return station.

In order for the Privilege member to be entitled to earn Privilege credits, the invoice corresponding to the claim must be in (or include) the name of the Privilege member.

9.2. Miscellaneous

The Privilege member may submit any other query regarding the Program via the online contact us section, with the following object “Europcar Privilege Loyalty program”.

10. Modification of the Privilege Loyalty Program Specific Terms

Europcar may amend the Privilege Loyalty Program Specific Terms from time to time. The Privilege member shall therefore refer to the latest version of the Privilege loyalty program Specific Terms available on line. These amendments shall be deemed to have been approved by the Privilege member unless he/she gives Europcar written notice of the contrary within one month following the relevant amendment.

Europcar may end the Privilege Loyalty Program at its sole discretion by providing at least a ninety (90) days written notice to the Privilege Member. In any case, each Member will benefit from the advantages of his/her Privilege card until its expiry date.

11. Force majeure

Either party shall be excused from any delay or failure in performance of its obligations caused by any occurrence or contingency beyond its reasonable control, including but not limited to earthquake, labour disputes, riots, governmental requirements, decisions and/or regulations, failure of computer equipments, failures or delays of sources from which data is obtained and transportation difficulties.