FAQ: Damage & Optional Protections

In the event of an accident what am I liable to pay?

When you rent a vehicle from Europcar, Third Party Liability cover for Bodily Injury is provided in accordance with the legal requirements of the country of rental.

If you have not paid for one of our protection packages, in the event of an accident, loss or damage to the vehicle or third party property a Damage Liability Fee (DLF) will be charged. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.

This liability cost can be reduced by paying a daily fee that protects you in case of damage. You can purchase liability cover at the Europcar branch upon collection of your vehicle. Please check the FAQ question covering Damage and optional coverages for more information.

If new damage is noted when the vehicle is returned, you will be charged the corresponding amount and should the final repair cost (including any applicable administration or immobilisation charges) be lower than the amount charged, the difference will be reimbursed.

If Europcar is able to recover the costs of its damage from a liable Third Party, you will be reimbursed in full.

Damage Liability & optional coverage

When hiring a vehicle in New Zealand the Renter is liable for damage to the vehicle and third party property.

In the event of an accident, loss or damage to the vehicle or third party property, a Damage Liability Fee (DLF) will be charged for New Zealand rentals. This fee is charged regardless of who is at fault or the amount of damage. If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.

The customer can reduce the above Damage Liability Fee by paying a supplementary fee at time of pickup. There are four options to choose from:

Windscreen, Headlights and Tyre Puncture (WWI)  The fee provides protection for reasonable damage to the front windscreen, headlights and tyre punctures.

Loss Damage Waiver (LDW)  This fee reduces the Damage Liability Fee in the case of loss or damage to the Europcar vehicle or third party property (excluding Windscreen, Headlights and Tyre Punctures).

Peace Of Mind (POM)  The total protection package combines both the Loss Damage Waiver (LDW) and includes the Windscreen, Headlights and Tyre Punctures (WWI) at a combined lower cost for increased customer peace of mind.

Super Peace of Mind (SPOM)  The full protection package reduces your liability to $0 and includes the Windscreen, Headlights and Tyre Punctures (WWI).

IMPORTANT NOTE

If the POM or LDW option is chosen it does not eliminate the customers Damage Liability Fee but it does reduce the Damage Liability Fee.

At all times, the customer must comply with the Rental Terms and Conditions of the Europcar Rental Agreement.

If a customer is 21 in New Zealand, the Damage Liability Fee can not be reduced.

What is the difference between Peace of Mind and Loss Damage Waiver?

The Peace of Mind is the option to reduce your Damage Liability.

Loss Damage Waiver (LDW) reduces the Damage Liability Fee in the case of loss or damage to the Europcar vehicle or third party property (excluding Windscreen, Headlights and Tyre Puncture) on standard passenger vehicles.

Snow Cover

Additional snow cover can be purchased to reduce your liability when travelling above the snow line. The snow line is defined as the entrance to the ski field access roads. Standard (without cover) liability to take a Europcar vehicle above the snow line is $2812.50 plus GST. Snow cover protects the customer on the full replacement value of the vehicle in the event of an accident.

In addition to the snow cover, you may also purchase the Peace of Mind (POM) or Super Peace of Mind (SPOM) to protect yourself when driving on sealed roads.

Is liability reduction included in the rate quoted?

When you rent a vehicle from Europcar, Third Party Liability cover for Bodily Injury and Property Damage will always be provided, in accordance with the legal requirements of the country of rental*.

This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local legislation and markets. Please check at car pick-up time. At time of booking Europcar always presents a summary of the covers included or excluded.

Additional covers such as damage liability reductions are not currently available for purchase online.  Covers not included in the rate may always be purchased at time of rental pick-up subject to payment of an additional daily charge. Prices are displayed on the booking confirmation.