Extending the rental duration is possible at time of check-out or during the rental itself (according to Europcar acceptance). You have to contact or come in person to the nearest rental location .The extension is subject to vehicle availability and extra payment. A complementary authorisation may be requested on your credit card. CAUTION : Do remember that you are only covered for the period mentioned on your printed rental agreement
Europcar's nationwide car hire locations provide clients with 24 hour emergency road side assistance in New Zealand.
The number in case of a break down for our standard fleet is 0800 625 035, this is printed on the Rental Agreement and Rental Agreement Wallet.
Roadside assistance is free for all mechanical damage defects not resulting from Renter misuse of the vehicle. We charge for all non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 720 055.
In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you'll find one in the folder containing the vehicle's documents). If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up.
In the event of loss of vehicle keys, you will need to contact the Europcar check-out location . Depending on where you are, it could take between 24 and 48 hours for you to receive the new keys. Additional service charges will apply, as the loss of keys is not covered by our insurance and protections
The first thing will be to call the local police authority and next, to call the rental station. The vehicle key & the loss or theft declaration to the police will have to be provided to the nearest Europcar location.
For detailed information & country specifics, please consult the Europcar rental terms and/or the Assistance brochures available at our counters.
Your financial responsibility will depend upon the protection you subscribed to at time of rental.
Our vehicles are ready to rent once they have successfully passed all the preparation checks.
During your rental and according to the mileage run, you will be required to perform customary inspections (oil level, tyre pressure ...) in accordance with reasonable and prudent use.
You should stay alert for any signal from the warning lights on the vehicle's dashboard and take any necessary protective action
For detailed information & country specifics, please look at the Europcar country rental terms and /or the Assistance brochures available at the rental station
Observe local speed limits
Speeding may lead to your driving licence being confiscated immediately, on the spot. Fines are often high and they must be paid. If you leave the country before paying a fine, notification will be sent to you. That's why it's important to carefully observe all posted speed limits. Please remember that speed limits are posted in kilometres per hour, not miles...
Alcohol Risks
New Zealand has laws against driving under the influence of alcohol and their permissible blood alcohol level is often extremely low.
Park only where permitted
In major cities, you will usually find parking areas designated for short-term parking, longer term parking and areas where parking is prohibited. Some cities also use parking meters, so be sure to check whether there is a meter - and insert payment - if there is one
Driving
Driving is on the left hand side of the road.
Travelling Times
The maximum speed limit for the open road in New Zealand is 100 kilometres / hour (62 miles/hour). Drivers generally travel slightly under the speed limit.
Please note that average speeds are lower and it takes longer to travel distances in New Zealand than might be expected. This is due to the hilly and mountainous nature of our countryside.
Rural Driving
Many roads have gravel verges. Be mindful to keep clear of the verge, especially on corners. Some isolated roads are unsealed and use gravel as the surface. In these cases, drive slowly. Note that there are some roads which are not suitable for rental cars. We will advise you of these at the time of pick up.
During winter and early spring, some roads in the South Island and central North Island may be closed because of snow and ice. There will usually be an alternative route for you to take.
Seat Belts
It is compulsory in New Zealand that the driver and all passengers wear their seatbelts. This is an important safety requirement.
For more information on driving in New Zealand and New Zealand's road rules, please visit the NZ Transport Agency
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