FAQ: Loyalty Cards & Services



What is the Privilege Loyalty Program?

The Europcar PRIVILEGE Program is a free of charge program designed to enable enrolled customers to receive rewards for their repeat business with Europcar when they rent in any of the participating locations.

The PRIVILEGE Program offers the Members three (3) status levels based on the number of rentals or rental days with Europcar over a twelve (12) month period. Program status levels are PRIVILEGE Club, PRIVILEGE Executive and PRIVILEGE Elite.
The Member's status changes when he or she satisfies the conditions for obtaining another level, as described below. The new status is valid for a period of 12 months. The Member's current status is renewed if, at the end of this 12 month period, the Member still satisfies the conditions for said status. If the Member no longer satisfies the conditions for the current status level over the following 12 month period, then he or she receives the status level that corresponds to his or her activity at the end of the said period. The Member's new Card is sent immediately, free of charge, corresponding to the new status level.

Europcar ID sign-on or quote at time of booking is mandatory to benefit from the PRIVILEGE Program advantages and tier level system.

To obtain a PRIVILEGE Card, the Customer must:

-  Update or create his/her Europcar ID online via the "My Europcar" section and Submit or Confirm his/her enrolment,                                    
- Own a major credit card accepted by Europcar and enter the details of such credit card details in the My Europcar section OR be granted a Company charge option, both as described in the section 2 of our General Rental Terms
- Provide an individual and valid e-mail address at time of sign up 

On receipt of the subscription confirmation, Europcar will send a confirmation email to the email address entered by the customer in the "My Europcar" form which in turn implies the final acceptance of the offer by the Customer.

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What are the benefits offered to PRIVILEGE members?

Each level rewards its Members with specific advantages and benefits.

 

For PRIVILEGE CLUB Members:
After the first rental, the enrolled customer becomes a PRIVILEGE Club Member and starts earning credits towards PRIVILEGE Executive.

PRIVILEGE Club benefits:

- Privilege express service: No queue, no paperwork, show your drivers licence and go

- Benefit from a dedicated line at the counter in most Europcar Privilege stations

- 10% discount on Europcar International leisure rates (Super Drive)

- Guaranteed car availability

- Access your PRIVILEGE profile information 24/7 via My Europcar section online

- Special rates at Accor hotels and access to Accor's A|Club Silver Card

- Earn miles/points from your preferred Frequent Traveller Program

 

For PRIVILEGE EXECUTIVE Members:
Members qualify for this level after 10 - 25 rentals or 40 - 84 rental days during the previous 12 months period.

PRIVILEGE Executive benefits:

- Privilege express service: No queue, no paperwork, show your drivers licence and go

- Benefit from a dedicated line at the counter in most Europcar Privilege stations

- 20% discount on all Europcar leisure rates (Super Drive)

- Guaranteed car availability

- Access your PRIVILEGE profile information 24/7 via My Europcar section online

- Special rates at Accor hotels and access to A|Club Gold Card

- One free vehicle category upgrade to category SDMR, subject to availability at pick-up time

 

For PRIVILEGE ELITE Members:
Members qualify for this level after 25 + rentals or 85 + rental days during the previous 12 months period.

PRIVILEGE Elite benefits:

- Privilege express service: No queue, no paperwork, show your drivers licence and go

- Benefit from a dedicated line at the counter in most Europcar Privilege stations

- 30% discount on all Europcar leisure rates (Super Drive)

- Guaranteed car availability

- Access your PRIVILEGE profile information 24/7 via My Europcar section online

- Special rates at Accor hotels and access to A|Club Gold Card, with free breakfast and 200 bonus points on first stay

- One free vehicle category upgrade to category FDMR, subject to availability at pick-up time

- Additional driver option for free. Valid for one (1) additional driver only

- One free week-end rental per year (3 day weekend rental) over each 12 month period

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How can I enroll in the Privilege Program?

Customers can join the PRIVILEGE Program by enrolling online, thereby updating/completing the application form in the My Europcar section of http://dotcarback.dc.prod.europcar.vwfs-ad/ or of any of the following Europcar websites:
http://www.europcar.com/
http://www.europcar.com.au/
http://www.europcar.co.nz/
http://www.europcar.co.uk/ 
http://www.europcar.de/
http://www.europcar.es/
http://www.europcar.fr/
http://www.europcar.it/
http://www.europcar.pt/
http://www.europcar.ch/
http://www.europcar.at/

After submitting the form, the Member will receive an application confirmation e-mail. The email will be sent to the address nominated on the form and will indicate the Members Europcar Driver ID. This Europcar ID (or Member number) entitles the Member to benefit from all Program services immediately and must be used to login for each online reservation or be quoted when booking over the phone to benefit from the Program advantages.

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