FAQ: Methods of Payment

What methods of payment are accepted by Europcar for vehicle rental ?

Europcar accepts all major Credit Cards including Visa, Mastercard, American Express and Diners Card across our New Zealand car rental network.

At the time of vehicle collection there must be sufficient funds available on the nominated credit card to cover all applicable rental charges. When collecting the vehicle the credit card holder needs to be present, unless a Letter of Authority has been completed by the credit card holder. For more information on this procedure, please contact our reservation centre on 0800 800 115 (New Zealand). Europcar does accept debit cards as a form of payment. Payment via a debit card will require leaving a security bond, which will be refunded at the end of the rental. Please contact our reservation centre on 0800 800 115 to find out more.

Europcar New Zealand will not accept personal cheques as a means of payment for the rental. We do accept cheques that have an ABN or ACN number printed on them.

For all car rentals being paid with cash the renter will need to pay the full amount of the rental and leave a security bond. The security bond will be refunded at the end of the rental. The security bond will be refunded via cheque/EFT within 14 days. Europcar have a cash qualification process, please check at the time of reservation or call or 0800 800 115 (New Zealand). Cash qualification process is not available at airport locations.

If pick up is from an airport location, we recommend that you be cash qualified prior to vehicle collection. You can visit your local Europcar location within New Zealand between Monday and Friday, 9am to 4pm to complete the cash qualification form.

Europcar recommend that if payment is by debit card, cash or EFT, the renter also purchases the loss damage waiver.

Europcar prepaid vouchers (with a specified value or the mention Group Days Apply) are accepted as means of payment of the rental charges, but they must be accompanied by a credit card for the charges which have not been prepaid (extras, refuelling charge, excess due in case of damage to or loss of the rented vehicle).

What can I do if I do not have a credit card in my name?

Cash and EFT rentals are accepted however there is a cash qualification process, please ask your Reservation Agent at time of reservation.

Can I use another person's credit card to pay for my rental?

Yes. The card holder can visit a Europcar location within Australia and New Zealand to complete a letter of authority (LOA). The LOA can not be used to rent Prestige vehicles.

Cash payment and deposit

Cash/cheques: only the lowest vehicle categories may be rented against cash or cheque payment -including the deposit amount that will be cashed and immediately debited; an additional reference -recent utility bill dated less than 3 months- is required, bank account details of the renter and a deposit covering the estimated rental charges and the damage liability reduction has to be paid in advance.