Yes, you may return your vehicle when the Europcar location is closed, to an alternative location, but note that this may incur a 'one way fee'.
CAUTION: The vehicle will remain your responsibility until it has been checked by a Europcar representative
The time taken for issuing refunds varies as to the form in which the payment was first given to Europcar.
Credit Card Payments: Any refunds due to a customer where the rental was paid for by credit card will be processed the next working day after the rental agreement has been closed.
Cash, Cheque and EFTPOS Payments: Any refunds due on a rental agreement where the form of payment was one of these will be refunded in cheque form from Head Office in Christchurch. Please note this can take up to 10 working days.
Contact the location where you returned the vehicle and they will follow up any queries you have.
If the car is returned more than 1 minute over 29 minutes late from agreed time of return in your booking a full days rental is applied.
IMPORTANT: Remember that your liability reduction only cover you for the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement.
Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the Europcar employee for a joint examination.
Even if no accident occurred the vehicle may have been damaged during the rental and this has to be indicated to the Europcar employee at the return. If an accident occurred during the rental you must declare it and give the documentation.
Vehicles are supplied with a full tank of fuel. Unless you purchase a full-tank up front option when you check-out you should return the vehicle with a full-tank. Otherwise, Europcar will charge for missing fuel at the end of the rental. Europcar rates do not include fuel.
In some locations Europcar offers three options:
1) Return the car with the same level of fuel as when picked-up. No refuelling cost applies.
2) Return the car with less fuel than when picked-up and pay a refuelling service charge - higher rate than in service stations.
3) Purchase the full tank up front option for fuel at a competitive price. There is no credit given for fuel remaining in the tank at return time. This option must be selected at the time of the rental
If you need to contact Europcar regarding any lost items, please call the location where you returned the vehicle.
However, please note that Europcar can accept no liability for items left in the vehicle at the end of the rental
If you want to return the vehicle to different station from the station where you start your rental, just choose the corresponding stations when you "start a quickquote" on the first page of the Europcar web site. The system will automatically answer you if the route you have chosen is possible and the corresponding price including the one way charge, if any.
Domestic one ways are generally possible inside the same country between all stations, except between mainland and islands and vice-versa. Europcar operates a large network of international key cities in order to allow flexible cross border travelling. In smaller locations you will be required to pay a higher price.
We often offer special discounts on specified one way car rentals - check the specials page to see if there is an offer to suit you.
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