Vehicle rental FAQ: Methods of payment for car rental & additional drivers with Europcar NZ

FAQ: Methods of Payment



What methods of payment are accepted by Europcar for vehicle rental ?

Europcar accepts all major Credit Cards including Visa, Mastercard, American Express and Diners Card across our Australian and New Zealand car hire network via all purchase channels. Payment by debit card is acceptable in limited circumstances and payment by any of these means requires a bond to be paid at the start of rental. Personal and travellers' cheques are never acceptable. You should check with the rental station that your proposed means of payment is acceptable to us before signing the rental contract.

 

As of 1st July 2010 EFT Cards and Letters of Authority are no longer accepted methods.

 

Debit cards can only be accepted on passenger vehicles, with the exception for our minivan (PVAR and IVAR) categories.

 

Online

Only credit card and debit card types listed above can be used to purchase online.

 

Reservations Centre

Credit card and debit card types listed above can be used. Payment via Motorpass or Motorcharge is not accepted in New Zealand.

 

Branches

Credit card and debit card types listed above can be used as well as cash. Any pre authorisations of deposits will be finalised at the end of the rental. Payment via Motorpass or Motorcharge is not accepted in New Zealand.

 

At the start of rental there must be sufficient funds available on the nominated credit / debit card to cover the rental charges and any relevant bond applicable. When collecting the vehicle the credit / debit card holder needs to be present. For more information on this procedure, please contact our reservation centre on 0800 800 115. Payment by approved debit card is acceptable in limited circumstances and payment by any of these means requires a bond to be paid to us at the start of rental.

For Credit Cards, customers are pre-authorised a security bond amount of $345 ($300+GST) at check out

For Debit Cards, customers are charged a security bond amount of $345 ($300+GST) at check out

 

Please contact our reservation centre on 0800 800 115 to find out more.

 

Europcar Australia and New Zealand will not accept personal cheques as a means of payment for the rental.

 

For all car rentals being paid with cash, the renter will need to pay the full amount of the rental, and leave a security bond. The security bond will be refunded via cheque/EFT within 14 days.

 

Europcar have a cash qualification process, please check at the time of reservation or call 0800 800 115. Cash qualification process is not available at airport locations. If pick up is from an airport location, we recommend that you be cash qualified prior to vehicle collection. You can visit your local Europcar location within Australia or New Zealand between Monday and Friday, 9am to 4pm to complete the cash qualification form.

 

Europcar states that if payment is by Debit card or Cash, the renter must also reduce their loss damage waiver.

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