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What should I do if I have an issue with my upcoming rental, current rental, or Privilege For You program?

For upcoming rental or Privilege For You program issues, call the VIP member hotline provided in your welcome email for priority assistance. This service is available:


Upcoming rentals:

Monday to Saturday, 5 AM – 9 PM; Sunday, 6 AM – 8 PM


Other requests:

Monday to Saturday, 7 AM – 7 PM


Alternatively, submit an inquiry through the Contact Us page for prompt handling.


If you have an issue with a vehicle you’re currently renting, contact Europcar Roadside Assistance using the number provided in your rental agreement.


For pickup or return delays, as a Privilege For You VIP member, you benefit from the Late Arrival Service, ensuring your vehicle remains available at no extra charge. If you anticipate a delay, notify your rental agency so they can assist accordingly. 🚗


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