Vehicle hire in New Zealand FAQ: Common questions, & vehicle rental information –Europcar NZ

Vehicle hire FAQ

Choose a subject from the list below to view the most frequently asked questions. If your question about our vehicle rental service is not covered or you need more help, please refer to our rental terms and conditions page or contact us.

General Booking Questions

Terms & Conditions

View Europcar Terms & Conditions of vehicle hire in New Zealand here.

Rates, cancellations etc

Information concerning rates and booking cancellations can be found here. 

Methods of payment

Information about forms of payment acceptable through Europcar's website. 


Where you can and cannot drive your rental vehicle in New Zealand. 

Damage & Optional Protections

Everything you need to know about damage, mandatory and optional insurance cover.

Surcharges and fees

Details of common surcharges and fees associated with your rental.

Equipment & extras

Information about Baby seats, snow equipment and other extras.


Additional services Europcar New Zealand provides to you.

Vehicle information

Information about the vehicle classes Europcar offers in New Zealand.

Website & Online Booking

Registration & My Europcar

Learn more about Europcar ID members registration and the "My Europcar" section.

Online Booking Service

Find answers to common questions about using to reserve a rental car.

Privacy and Security

Your privacy and security on is very important to us.

How to Guides

A step by step guide to making a booking for all client types.

Rental Process information

Collecting the vehicle

Learn more about the process at pick-up time.

During the rental

Get useful information for your rental.

Returning the vehicle

Learn more about the process at return time.

Travel over snow line

Important information about travelling above the snow line.

Inter-island rentals

How to travel between New Zealand's North & South islands with Europcar.

Loyalty Programs & Services

Europcar Loyalty Cards & Services

Learn more about our loyalty cards and services.

Frequent Flyers Programs

Get useful information about our earn / redemption policies with our Frequent Travelers Partners.

Ready program

What will happen to my ready membership now that privilege exists?

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