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Vehicle hire FAQ
Choose a subject from the list below to view the most frequently asked questions. If your question about our vehicle rental service is not covered or you need more help, please refer to our rental terms and conditions page or contact us.
General Booking Questions
Terms & Conditions
View Europcar Terms & Conditions of vehicle hire in New Zealand here.
Rates, cancellations etc
Information concerning rates and booking cancellations can be found here.
Methods of payment
Information about forms of payment acceptable through Europcar's website.
Restrictions
Where you can and cannot drive your rental vehicle in New Zealand.
Damage & Optional Protections
Everything you need to know about damage, mandatory and optional insurance cover.
Surcharges and fees
Details of common surcharges and fees associated with your rental.
Equipment & extras
Information about Baby seats, snow equipment and other extras.
Services
Additional services Europcar New Zealand provides to you.
Vehicle information
Information about the vehicle classes Europcar offers in New Zealand.
Website & Online Booking
Registration & My Europcar
Learn more about Europcar ID members registration and the "My Europcar" section.
Online Booking Service
Find answers to common questions about using europcar.co.nz to reserve a rental car.
Privacy and Security
Your privacy and security on europcar.co.nz is very important to us.
How to Guides
A step by step guide to making a booking for all client types.
Rental Process information
Collecting the vehicle
Learn more about the process at pick-up time.
During the rental
Get useful information for your rental.
Returning the vehicle
Learn more about the process at return time.
Travel over snow line
Important information about travelling above the snow line.
Inter-island rentals
How to travel between New Zealand's North & South islands with Europcar.
Loyalty Programs & Services
Europcar Loyalty Cards & Services
Learn more about our loyalty cards and services.
Frequent Flyers Programs
Get useful information about our earn / redemption policies with our Frequent Travelers Partners.
Ready program
What will happen to my ready membership now that privilege exists?
Reservations 0800 800 115
About your booking
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