Choose a subject from the list below to view the most frequently asked questions. If your question about our vehicle rental service is not covered or you need more help, please refer to our rental terms and conditions page or contact us.
View Europcar Terms & Conditions of vehicle hire in New Zealand here.
Information concerning rates and booking cancellations can be found here.
Information about forms of payment acceptable through Europcar's website.
Where you can and cannot drive your rental vehicle in New Zealand.
Everything you need to know about damage, mandatory and optional insurance cover.
Details of common surcharges and fees associated with your rental.
Information about Baby seats, snow equipment and other extras.
Additional services Europcar New Zealand provides to you.
Information about the vehicle classes Europcar offers in New Zealand.
Learn more about Europcar ID members registration and the "My Europcar" section.
Find answers to common questions about using europcar.co.nz to reserve a rental car.
Your privacy and security on europcar.co.nz is very important to us.
A step by step guide to making a booking for all client types.
Learn more about the process at pick-up time.
Get useful information for your rental.
Learn more about the process at return time.
Important information about travelling above the snow line.
How to travel between New Zealand's North & South islands with Europcar.
Learn more about our loyalty cards and services.
Get useful information about our earn / redemption policies with our Frequent Travelers Partners.
What will happen to my ready membership now that privilege exists?