Deposit Policy

Please note that this Deposit policy is applicable for rentals made in New Zealand.

For other countries where Europcar operates its services directly, please refer to the country's specific Terms and conditions by clicking here.

When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be blocked (not debited) on your payment card at pick-up time.

The price of the rental will also be authorised on your card. In this case, the total amount authorised on your card will be the rental price + $200 bond for credit or debit cards.

The deposit will be used for extra charges (e.g. fuel missing at return, extra-day, extra-mileage, one-way charge, etc.)

Should you need any additional information regarding the deposit, please do not hesitate to contact us at the following number : 0800 800 115.

Please find below information about deposit release time:

Situation	Deposit release time (after being invoiced)
Payment at return with the same payment card used for deposit	4 working days
Payment at return with another mean of payment (cash, other payment card, etc.) than the payment card used for despoit	Up to 30 days
Prepayment with extras (fuel, add driver, etc.) to pay at return with the card used for deposit	4 working days
Prepayment with extras (fuel, add driver, etc.) to pay at return with another mean of payment (cash, other payment card, etc.) than the card used for deposit	Up to 30 days
Prepayment without any extras, so no payment on the card used for deposit	Up to 30 days
You initiate your rental, made a deposit and finally changed your mind and cancel your rental	Up to 30 days