Terms and Conditions in New Zealand

International, Privilege and Site Terms and Conditions

Overseas rentals are subject to the Europcar General Terms and Conditions of Hire, the Specific Terms per country and the Privacy Policy in the country of rental

 

Deposit Policy

When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be blocked (not debited) on your payment card at pick-up time.

The price of the rental will also be authorised on your card. In this case, the total amount authorised on your card will be the rental price + $200 bond for credit or debit cards.

The deposit will be used for extra charges (e.g. fuel missing at return, extra-day, extra-mileage, one-way charge, etc.)

Should you need any additional information regarding the deposit, please do not hesitate to contact us at the following number : +64 (09) 2750066.

Please find below information about deposit release time:

Situation

 

Deposit release time (after being invoiced)

Payment at return with the same payment card used for deposit

4 working days

Payment at return with another mean of payment (cash, other payment card, etc.) than the payment card used for despoit

Up to 30 days

Prepayment with extras (fuel, add driver, etc.)  to pay at return with the card used for deposit

4 working days

Prepayment with extras (fuel, add driver, etc.) to pay at return with another mean of payment (cash, other payment card, etc.) than the card used for deposit

Up to 30 days

Prepayment without any extras, so no payment on the card used for deposit

Up to 30 days

You initiate your rental, made a deposit and finally changed your mind and cancel your rental

Up to 30 days

 

 

Please note that this Deposit policy is applicable for rentals made in New Zealand.

For other countries where Europcar operates its services directly, please refer to the country's specific Terms and conditions.