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Terms and Conditions in New Zealand
International, Privilege and Site Terms and Conditions
Overseas rentals are subject to the Europcar General Terms and Conditions of Hire, the Specific Terms per country and the Privacy Policy in the country of rental
Deposit Policy
Please note that this Deposit policy is applicable for rentals made in New Zealand.
For other countries where Europcar operates its services directly, please refer to the country's specific Terms and conditions by clicking here.
When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be blocked (not debited) on your payment card at pick-up time.
The price of the rental will also be authorised on your card. In this case, the total amount authorised on your card will be the rental price + $200 bond for credit or debit cards.
The deposit will be used for extra charges (e.g. fuel missing at return, extra-day, extra-mileage, one-way charge, etc.)
Should you need any additional information regarding the deposit, please do not hesitate to contact us at the following number : +64 (09) 2750066.
Please find below information about deposit release time:
|
Situation
|
Deposit release time (after being invoiced) |
|
Payment at return with the same payment card used for deposit |
4 working days |
|
Payment at return with another mean of payment (cash, other payment card, etc.) than the payment card used for despoit |
Up to 30 days |
|
Prepayment with extras (fuel, add driver, etc.) to pay at return with the card used for deposit |
4 working days |
|
Prepayment with extras (fuel, add driver, etc.) to pay at return with another mean of payment (cash, other payment card, etc.) than the card used for deposit |
Up to 30 days |
|
Prepayment without any extras, so no payment on the card used for deposit |
Up to 30 days |
|
You initiate your rental, made a deposit and finally changed your mind and cancel your rental |
Up to 30 days |
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least three years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Diners Club, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar locations.
B) International : Not Available.
Other Services :
Snow Chains.
Chauffeur Driven Service :
Not available.
Tax :
4%
Airport Surcharge :
None.
Age :
21 or 23 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
No Cash rental deposit available.
Credit Cards Accepted :
Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Not available.
One-Way Rentals :
A) Domestic : Not available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Seat Booster. Ski Rack.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Tax:
10%
Airport Surcharge:
Details are available from Europcar Reservation Office.
Age:
Minimum 21 years or 25 years old according to the car group.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
Held for at least one or two years according to the car group.
Cash Rental Deposit:
Details are available from Europcar Reservation Office.
Credit Card Accepted:
Visa, American Express, Diners Club, Mastercard.
Insurances:
Loss Damage Waiver and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery/ Collection:
Details are available from Europcar Reservation Office.
One-Way Rentals:
A) Domestic : Not available.
B) International : Not available.
Other Services:
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Seat Booster, Snow Chains and Navigation System.
Restriction of Use:
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service:
Details are available from Europcar Reservation Office.
Tax :
21%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years for all car group. Maximum age 75 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
International Driving licence Mandatory.
Cash Rental deposit :
Not available. Major Credit cards only.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W, Theft Protection : charges may vary by station and by car group. Details are available from Europcar Reservation office.
Delivery / Collection
Available Within and Outside City limits upon request.
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Available - Details available from Europcar Reservation Office.
Other Services :
Child safety seat (15-30kg, 33-66lbs), Toddler safety seat (9-18kg, 20-40lbs), Ski Rack, Snow Chains, Snow Tyres, Navigation System (NAV).
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
International driving license mandatory in Argentina to drive a car.
There is a cross border fee between Argentina and Uruguay. This should be requested 72 working hours before the pick up day to Europcar@buquebus.com, we need a copy of the drivers passport and license. This is only available to Uruguay. If the permit isn't requested before this time the passenger can request it at the time of rental, but he/she should wait 72 working hours and pick it up from our offices. The permit cannot be delivered to any place.
CROSS BORDER FEE FOR CHILE IS NOT AVAILABLE ANYMORE DUE TO NEW LAWS IN ARGENTINA
CROSS BORDER FEE ONLY FOR RENTALS STARTING IN PSSO01; PSSC01; CNQR01; CNQO01; RESR01; RESO01; IGRO01; IGRC01 A- Cross border to Foz do Iguazu: for sightseeing Iguazu Falls in Brazil side. This cross border must be asked by e-mail to reservas@europcarargentina.com with, at least, 48 working hours in advance (or when making reservation).Fee :Details are available from Europcar Reservation Office. B- Cross border to Brazil: rentals starting in these offices could request Cross border to Chile, Uruguay and Brazil. This cross border must be asked by e-mail to reservas@europcarargentina.com with, at least, 72 working hours in advance (or when making reservation). Fee: Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Click here to download Terms and Conditions of Armenia
Tax:
5%
Deposit:
Total rental estimate+ 300 EUR
Additional driver:
10 EUR per day
Max 40 EUR for the whole rental
Age:
Min age - 21 years old
Max age - 75 years old
Airport surcharge:
15 EUR
Cash rental deposit:
Cash rental deposit is not accepted
Only credit card deposit is accepted
Chauffeur driven service:
15 EUR per day
Credit cards accepted:
Visa, Mastercard, Diners club, American Express
Delivery / Collection:
after working hours - 15 EUR
in town - 15 EUR, outside town - 0,5 EUR per km
Driving licence:
International, European and Russian driving licences are accepted
International driving licence is required for USA, Canada, Australia and not latin alphabet licenses
Financial qualification:
Total car rental + 350 EUR on the credit card
Insurances:
Rates include standard insurance with excess /350 EUR/
Full insurance is provided upon request at 20 EUR per day
One-way rentals:
In town - 15 EUR Outside of the town - 0,5 EUR per km
Cross border one way rental is allowed only for Nagorno Karabakh/Stepanakert (230 EUR) and Georgia /Tbilisi and airport (170 EUR)
Other services:
Baby seater 10 EUR per day, max 40 EUR
GPS 10 EUR per day, max 40 EUR
Use of Winter Tyres:
Provided in winter without any extra charge
Environmental Tax:
No applied in the country
Other conditions for car hire in Armenia
To hire a car the client need valid passport, driving licence and credit card
Tax :
3.5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years for all car groups, no maximum.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Cash deposits are accepted.
Credit Cards Accepted :
American Express, Diner's club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and Theft Waiver: Charges may vary by car group.
Delivery / Collection
Not available.
One-Way Rentals :
A) Domestic :between all Europcar stations one way charges apply in all cases. The fees vary and are included in the quoted price.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Booster Seat, Mobile Phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Download PDF
Click here to download the Terms and Conditions in PDF format.
Effective May 1 2018
Your Rental Contract
1.1 This Contract (Rental Contract) You have entered into with Europcar comprises the rental document for the hire of the Vehicle(Rental Agreement), the Privacy Policy and these terms and conditions of rental (Terms and Conditions). When We refer to the Rental Contract We mean the Rental Agreement, the Privacy Policy and the Terms and Conditions.
1.2 The date of the Rental Contract is the date that is shown in the Rental Agreement.
1.3 Please read the Rental Contract carefully. If there is anything that You do not understand please ask at the Rental Station before signing the Rental Contract, as Your signature is Your acknowledgement that You have read and understood the Rental Contract in its entirety and that You are bound by it.
1.4 There are words and phrases used in the Rental Contract that have a particular meaning that You need to be familiar with.
Accident means an unintended and unforeseen collision between the Vehicle and any other object, including another vehicle, that results in Damage or Third Party Loss.
Administration Fee means the fee charged by Us for the administrative costs associated with Your rental.
Authorised Driver means any driver approved and recorded by Us, either on the Rental Agreement or by prior written agreement.
Claims Administration Fee means the fee charged for handling Your claim and for making arrangements for repairs, towing and other administrative tasks associated with Damage or Third Party Loss. The fee ranges from $50 plus GST for a single vehicle accident to $200 plus GST where there is also Third Party Loss.
Commercial Vehicle means a Vehicle that is a van, utility, truck or bus that is constructed and used for the carriage of goods or property or for the transport of more than 12 persons including the driver.
Customer Own Insurance means that You have a Corporate Services Agreement with Us under which Your Rental Contract provides no cover for Damage or Third Party Loss arising from the use of the Vehicle.
Damage means:
(a) any loss or damage to the Vehicle, however caused, that requires repair or replacement, subject to reasonable wear and tear;
(b) towing and salvage fees;
(c) assessing fees; and
(d) Loss of Use.
and for the removal of doubt, damage to the Vehicle's windscreen, lights, wheels or tyres that makes the Vehicle unroadworthy is not fair wear and tear.
Damage Cover Products means products You may purchase at the Start of Rental at extra cost to reduce Your DLF liability.
Damage Liability Fee (DLF) means the amount shown in the Rental Agreement You must pay Us in the event of Damage, theft of the Vehicle or Third Party Loss, subject to these Terms and Conditions. The amount payable includes the Claims Administration Fee and is subject to GST.
Debit Card means Debit MasterCard or Visa Debit Card.
Europcar means CLA Trading Pty Ltd ABN 81 082 220 399 trading as Europcar Australia or where applicable an independent Europcar franchisee or affiliate.
Final Inspection means the inspection carried out after We have taken possession of and fully examined and cleaned the Vehicle at the end of the Rental Period.
Loss of Use means the fee calculated at the daily rate shown in the Rental Agreement being Our loss because the Vehicle needs repair and We are waiting for the repairs to be completed or it is a write-off or has been stolen and We are waiting for it to be replaced.
Off Road means any area that is not a gazetted road nor a sealed road nor an Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.
Overhead Damage means:
(a) Damage at or above the level of the top of the front windscreen of the Vehicle;
(b) Damage to any part of the pantech or box section of a Commercial Vehicle; or
(c) Third Party Loss,
caused by:
(i) contact between the part of the Vehicle that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;
(ii) use of a Commercial Vehicle so that its height exceeds that permitted by law, by-law, regulation or advisory sign in the area of use;
(iii) objects being placed on the roof of the Vehicle; or
(iv) You or any person standing or sitting on the roof of the Vehicle.
Premium Location Surcharge (PLS) means the extra amount payable when a Vehicle is hired from a Rental Station located at an airport or some city or suburban locations. The rate is shown in the Rental Agreement and is subject to GST.
Rental Charges means all rental and associated charges plus GST or other taxes and levies required by law all shown in the Rental Agreement.
Rental Station means the branch or rental location from which You hired the Vehicle.
Rental Period means the period shown in the Rental Agreement or as extended by Us.
Serious Breach means a breach of any of clauses 5.3, 7.2, 7.3, 7.5, 7.7, 7.10 or 7.11 that causes Damage, theft of the Vehicle or Third Party Loss.
Snow Cover means the additional cover that allows the Vehicle to be driven on sealed roads above the Snow Line.
Snow Line means the gates leading to any of the national parks or snowfields in Australia between 1 June and 31 October, or any area where it is indicated or required that snow chains are to be fitted to the Vehicle.
Start of Rental means the date and time that the rental commences at the Rental Station shown in the Rental Agreement.
Third Party Loss means any loss or damage to third party property, including other motor vehicles, and any third party claim for loss of income or consequential loss.
Underbody Damage means any damage to the Vehicle including the drive train, chassis, steering, suspension, brakes, exhaust, floor pan and fuel systems that is caused by or directly results from contact between the underside of the Vehicle and any part of the road way or any object or obstruction including kerbs, gutters, speed or road humps, barriers or wheel stops.
Unsealed Road means a road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.
Unsealed Road Cover means the additional cover that allows some classes of Vehicle to be used on an Unsealed Road provided that the road is gazetted and graded and maintained by a local, state, territory or government body, authority or council but it never allows the use of the Vehicle Off Road.
Vehicle means the vehicle described in the Rental Agreement and includes its parts, components, accessories, keys, keyless start or remote control device, audio equipment and tools or any vehicle substituted by Us pursuant to the Rental Contract.
Vehicle Registration Recovery Fee (VRRF) means the daily amount payable to Us to recover Our costs of registering and licensing the Vehicle as a rental Vehicle.
We, Us, Our means Europcar or one of its franchisees or affiliates as shown in the Rental Agreement.
You, Your means the person, firm, company or organisation renting the Vehicle or any Authorised Driver shown in the Rental Agreement.
Your Europcar Account means Your credit card, Europcar charge account or Debit Card nominated at the Start of Rental for the debiting of charges under the Rental Contract.
2 Rental Period
2.1 Your rental of the Vehicle from Us is for the Rental Period and at the rate shown in the Rental Agreement.
2.2 The Vehicle must be returned to the Rental Station on the date and by the time shown in the Rental Agreement. If You return the Vehicle earlier than the date shown in the Rental Agreement:
(a) the daily rate payable will be adjusted to reflect the daily rates that apply for shorter rentals; and
(b) a one way fee may apply if the Vehicle is returned to a Rental Station other than that shown in the Rental Agreement
2.3 We understand that circumstances change and that You may require the Vehicle for longer than the Rental Period. If so, You must notify Us at least 2 hours prior to the expiration of the Rental Period.
2.4 If We have agreed to an extension of the Rental Period and Your extended Rental Period is longer than 30 days, You must take the Vehicle to Your nearest Europcar Rental Station on day 29 and every 30 days thereafter to pay Your additional Rental Charges for the extended Rental Period unless You have Our prior written agreement varying these conditions.
2.5 If You fail to notify Us at least 2 hours before the expiration of the Rental Period that You require an extension, We may:
(a) terminate the Rental Contract; and
(b) if the location of the vehicle is known, recover it by lawful means or if it is unknown, after making reasonable attempt to contact You, report the Vehicle as stolen to the Police.
2.6 Cancellation and 'No Show'
(a) You may cancel Your rental free of charge provided You give Us at least 48 hours’ notice before the Rental Period is due to start. Wherever possible You should use the same communication channel to cancel Your rental You used when booking the Vehicle, alternatively, You can contact Our Call Centre on 1300 13 13 90 to cancel the rental.
(b) If You have prepaid Your rental but cancel giving us less than 48 hours’ notice before the Rental Period is due to start the prepaid amount will be refunded less a cancellation charge.
(c) If You have prepaid Your rental but fail to cancel Your reservation and fail to pick up the Vehicle the prepaid amount will be refunded less a 'No Show' charge;
(d) If You have not prepaid Your rental but have lodged Your Europcar Account details with Us We will guarantee Your Vehicle until close of business on the day Your rental is due to start. However, if You use this facility to guarantee Your reservation and You:
(i) give Us less than 48 hours' notice of cancellation before the Rental Period is due to start; or
(ii) fail to cancel Your reservation and fail to pick up the Vehicle on the day Your rental is due to start, You agree that We may charge the cancellation charge or 'No Show' charge against Your Europcar Account to reflect the fact that We held the Vehicle for You without any rental transaction taking place.
3 Costs, charges & payment
3.1 Payment by Debit Card of amounts due under the Rental Contract is not acceptable on all Vehicles or at all Rental Stations and may require an acceptable form of identification in addition to presentation of Your driver's licence. Before entering into the Rental Contract You should check with the Rental Station that the credit card or Debit Card You propose is acceptable to Us.
3.2 At the Start of Rental You must provide Your acceptable credit card or Debit Card and as security We may pre-authorise Your total estimated Rental Charges plus a deposit, less any prepaid amounts.
3.3 When collecting and returning the Vehicle the primary cardholder must be present.
3.4 At the end of the Rental Period You must pay:
(a) the Rental Charges;
(b) all reasonable costs to return the Vehicle to the same condition it was in at the Start of Rental, including but not limited to extra cleaning and subject to reasonable wear and tear; and
(c) any amounts payable under clauses:
(i) 3.6 (Roads and Maritime Services E-toll facility);
(ii) 3.7 (fines, infringements, penalties and court fees);
(iii) 4.1 (Damage Liability Fee); and
(iv) 5.1, 5.2 and 5.3 (Exclusions to Damage Cover).
3.5 Invoices and payment receipts will be sent to You electronically to the email address nominated on Your booking application.
3.6 If You extend the Rental Period from that shown in the Rental Agreement Your entitlement to free rental kilometres may change and You will be charged for extra kilometres if You exceed the free kilometres applicable to Your Rental Period and Vehicle model.
3.7 The Vehicle is supplied with a full tank of fuel. If You do not take the “prepaid fuel” option and return the Vehicle without a full tank of fuel a refuelling charge will apply. You must also pay for any fuel used for the delivery and collection service.
3.8 Roads and Maritime Services ABN 76 236 371 088 (RMS) provides an E-toll facility for payment of tolls incurred by You when driving the Vehicle on a toll road and You must pay RMS in connection with Your use of the E-toll facility:
(a) all tolls incurred in connection with Your use of a toll road;
(b) a service fee of $3.00 plus GST for each calendar day on which a toll is incurred using Your E-toll facility (of which $1.50 plus GST is remitted to Us by RMS); and
(c) any other amount that is payable pursuant to the Roads and Maritime Services Terms and Conditions.
3.9 You are liable for and must pay:
(a) speeding and traffic fines, infringements and penalties arising from the use of the Vehicle;
(b) fines, infringements and penalties arising from parking, clamping, towing, or release of the Vehicle from compounds; and
(c) all court fees or costs arising from sub-clauses (a) or (b).
3.10 We may supply Your details to any regulatory authority upon its request and an administrative fee applies if We do.
3.11 If We have paid any amount for which You are liable pursuant to clauses 3.6 or 3.7 You will also be charged that amount together with an administrative fee.
3.12 All amounts payable under the Rental Contract are subject to subsequent verification and adjustment and details of any adjustments will be provided to You as soon as practicable. If a refund is due to You it will be credited to Your Europcar Account. If any amount is due to Us You authorise Us to charge Your Europcar Account with that amount, including an amount up to the DLF and any amounts payable under clauses 3.3 to 3.7 (inclusive) or 5.1 to 5.4 (inclusive) . These charges may be made at any time during or after the end of the Rental Period.
3.13 If currency conversion is required for payment of amounts due to Us under the Rental Contract, We will apply the commercial exchange rate valid at the time We credit or debit Your Europcar Account.
3.14 If You fail to pay Us any amount due under the Rental Contract You must also:
(a) pay Us interest on that overdue amount calculated at the rate of 10% per annum and starting 7 days after the date that overdue amount became payable to Us and ending on the date of payment of all amounts due; and
(b) pay the reasonable costs and charges We incur in recovering or attempting to recover that overdue amount, including mercantile or debt collection fees, commission and any legal costs.
4 Damage Cover and payment of the Damage Liability Fee (DLF)
4.1 If there is Damage, theft of the Vehicle or Third Party Loss for each separate claim You must pay up to the DLF shown in the Rental Agreement even if You have travel or rental vehicle excess insurance, unless Your Rental Contract is for Customer Own Insurance.
4.2 Subject to clause 5, Your DLF liability is reduced if You purchased Collision Damage Waiver (CDW), reduced further if You purchased Super Collision Damage Waiver (SCDW) and nil if You purchased GoZen, Our premium Damage Cover Product.
4.3 You will not have to pay the DLF shown in the Rental Agreement for a claim if acting reasonably We agree that You were not at fault and:
(a) You are ordinarily an Australian resident;
(b) You hold an Australian drivers licence;
(c) You have fully completed Our Incident Report Form with:
(i) the name, residential address, contact phone and licence number of any person involved (Third Party);
(ii) the registration numbers of all vehicles involved;
(iii) an accurate written and diagrammatic description of the Accident and location; and
(iv) the names of attending police officers and the stations at which they are based; and
(d) You have supplied or We have established the name of the insurer of any Third Party You believe was at fault and We reasonably believe that the insurer will agree to pay Us for the Damage.
4.4 If the DLF is payable under clause 4.1 and:
(a) the Vehicle is damaged in an Accident in which no other vehicle is involved:
(i)acting reasonably We will make an estimate of the Damage;
(ii)We will forward a copy of that estimate and any supporting documents to You as soon as practicable; and
(iii)no sooner than 5 business days after forwarding the estimate and any supporting documents We will debit Your Europcar Account for the lesser of the Damage estimate or the DLF shown in Your Rental Agreement, unless You have authorised Us to debit Your Europcar Account for the DLF at an earlier time;
(b) the Vehicle is stolen and We reasonably believe the Vehicle will not be recovered We will debit Your Europcar Account for the DLF shown in Your Rental Agreement; or
(c) the Vehicle is damaged in an Accident in which there is also Third Party Loss:
(i) unless clause 4.3 applies, We will debit Your Europcar Account the estimated amount of Your total liability for the Accident up to but not exceeding the DLF shown in Your Rental Agreement; and
(ii) We will forward a copy of the Damage estimate and any supporting documents and particulars of any claim for Third Party Loss to You as soon as practicable.
4.5 We will refund the DLF paid pursuant to clause 4.4 as soon as practicable:
(a) in full, if We recover the Damage from a responsible third party or their insurer or successfully reject or defend a claim for Third Party Loss;
(b) in part, if the repair cost is less than the amount debited from Your Europcar Account pursuant to clause 4.4(a)(iii);
(c) in part, if a claim for Third Party Loss is rejected or defended for an amount less than the DLF paid pursuant to clause 4.4(c); or
(d) on a pro rata basis if We recover only a proportion of any amount We have claimed against a Third Party for Damage.
4.6 In making a refund We may take into account all reasonable administrative, collection agency and legal costs incurred in connection with the recovery of the Damage cost or rejection or defence of a claim for Third Party Loss.
5 Exclusions to Damage Cover
5.1 You have no cover if there is a Serious Breach of the Rental Contract even if Damage Cover Products have been purchased and the DLF has been paid.
5.2 Even if You purchase one of Our Damage Cover Products and You pay the DLF You have no cover, for:
(a) Damage or Third Party Loss caused by the use of the Vehicle in any area prohibited by the Rental Contract;
(b) Overhead Damage;
(c) Damage, Underbody Damage or Third Party Loss caused deliberately or recklessly by You, any unauthorised driver or any passenger of the Vehicle;
(d) Damage caused by total or partial inundation or immersion of the Vehicle in water or exposure of the Vehicle to salt water, including that which occurs whilst the Vehicle is being transported;
(e) Damage caused by use of the incorrect fuel type;
(f) Damage that is caused to a Vehicle with a convertible roof by overfilling the luggage compartment above the recommended level, and then activating the convertible roof mechanism; or
(g) Damage or Third Party Loss caused or contributed to by You where You leave the scene of the Accident prior to the attendance of the police or reporting the Accident to the police.
5.3 There is also no cover for:
(a) any loss, damage or deterioration of any goods or property carried in a Commercial Vehicle and You agree to fully indemnify Us for any loss, damage or deterioration of those goods or property unless it arises as a result of Our negligence;
(b) the full cost of replacing or repairing any accessories supplied by Us including, but not limited to child restraints, GPS units, lost keys, keyless start and remote control devices;
(c) property owned by You or any passenger that is stolen from the Vehicle, lost or damaged during the Rental Period or left in the Vehicle after the Vehicle is returned to the Rental Station;
(d) loss or damage to Your property, the property of a member of Your immediate family or of an entity related to You, that arises from the use of the Vehicle; or
(e) Damage, theft of the Vehicle or Third Party Loss if Your Rental Contract is for Customer Own Insurance.
6 Customer Own Insurance
6.1 If You have a Corporate Services Agreement with Us that provides for Customer Own Insurance and if Your Rental Agreement records that Your Rental Contract is for Customer Own Insurance:
(a) Damage and Third Party Loss arising from the use of the Vehicle or theft of the Vehicle are Your responsibility and must be paid in full by You; and
(b) You fully indemnify Us for:
(i) Damage and Third Party Loss arising from the use of the Vehicle and any loss We may have arising from the theft of the Vehicle; and
(ii) any demand, claim, including a claim for legal costs, action or proceeding made, commenced or issued by or against You arising therefrom.
7 Your responsibilities
7.1 In this section, We set out the responsibilities You have to Us when You hire one of Our Vehicles.
7.2 The Vehicle must only be driven by You. We may also approve additional Authorised Drivers and an extra charge will apply for each driver.
7.3 You must:
(a) be no less than 21 years of age and a young driver surcharge applies for specific vehicles and drivers under the age of 25; and
(b) hold a full, current and unrestricted driving licence for the Rental Period:
(i) valid and appropriate for the class of Vehicle You propose to hire;
(ii) that shows Your current residential address; and
(iii) is written in English or if not in English either a valid International Driving Permit issued in the country of issue of Your licence or (excluding the Northern Territory) a translation of your current licence issued by the National Accreditation Authority for Translators and Interpreters (NAATI).
7.4 At the Start of Rental You must also:
(a) present Your driving licence and that of any Authorised Driver and allow Us to inspect those licences at any time during the Rental Period;
(b) present Your passport if You are not an Australian citizen;
(c) fully inspect the Vehicle at the Start of Rental to ensure that the condition of the Vehicle and any pre-existing damage is accurately noted and shown in the Rental Agreement. If there is any discrepancy You must notify Us prior to leaving the Rental Station; and
(d) tell Us if You will be using the Vehicle to drive interstate.
7.5 During the Rental Period You must:
(a) take all reasonable care of the Vehicle:
(i) to prevent Damage, theft of the Vehicle and Third Party Loss;
(ii) to ensure that the Vehicle is not overloaded by the number of persons or by the weight of goods carried;
(iii) by using any security device fitted to or supplied with the Vehicle; and
(iv) by taking steps to protect the Vehicle against inclement weather such as closing the sunroof or convertible roof to prevent the entry of rain or where practicable, by garaging the Vehicle to prevent Damage caused by hail;
(b) keep the Vehicle locked and secure and the keys and any keyless start or remote control device under Your personal control at all times and You must be able to produce those keys and device in the event of a theft of the Vehicle;
(c) maintain the Vehicle’s engine and brake oils, engine coolant levels and tyre pressures; and
(d) use the correct fuel type.
7.6 During the Rental Period You must also:
(a) comply with all mandatory seat belt laws and fines may be imposed by the police on any driver or passenger who does not have a seat belt properly adjusted and fastened;
(b) comply with all child restraint laws and ensure that for all children under the age of seven years the restraint has been fitted correctly according to the weight and age of the child and that the restraint is properly adjusted and fastened;
(c) return the Vehicle and any accessories supplied by Us including, but not limited to, child restraints and GPS units in the same condition as at the Start of Rental, subject to reasonable wear and tear;
(d) adhere to any mileage instructions displayed in the Vehicle or set by the Rental Station; and
(e) immediately upon request provide Us and any regulatory authority Your full, accurate and up-to-date information relating to the use of the Vehicle during the Rental Period.
7.7 You must never:
(a) use the Vehicle when it is damaged or unsafe;
(b) drive the Vehicle whilst under the influence of alcohol or drugs or have a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit in the state or territory where the Vehicle is driven;
(c) fail or refuse to undergo any breath, blood, oral fluid or urine test or drug impairment assessment in the state or territory in which the Vehicle is driven;
(d) drive the Vehicle whilst Your driving licence is subject to any restriction or condition;
(e) commit:
(i) any wilful, deliberate or criminal act, including an act of driver abuse; or
(ii) an act of connivance with any person acting for You or on Your behalf, that causes Damage or Third Party Loss;
(f) drive the Vehicle dangerously or recklessly;
(g) use the Vehicle for off-roading, reliability trials, a race, rally or contest, speed testing, driving instruction, to propel or tow another vehicle, or in violation of any legislation, order or regulation affecting the use, loading or condition of the Vehicle;
(h) use the Vehicle for the transport of passengers, goods or property for hire, fare or reward unless the Vehicle is a Commercial Vehicle and You have Our prior written authority;
(i) use the Vehicle for any illegal purpose;
(j) sell, rent or dispose of the Vehicle; or
(k) register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009.
7.8 You must not:
(a) use a mobile phone:
(i) to make or receive a phone call, perform any audio function or as a navigational device, unless the Vehicle is stationary and the body of the phone is secured in a mounting affixed to the Vehicle and its use does not require manual operation of the phone; or
(ii) to send a text message, video message, email or similar communication unless the Vehicle is parked;
(b) leave the keys to the Vehicle, any keyless start or remote door control device in it or with it whilst it is unattended or unoccupied by You or any passenger;
(c) leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator;
(d) modify the Vehicle in any way and no roof racks or towbars are permitted unless fitted by Us;
(e) use the Vehicle for transporting any animals, unless specifically approved by Us. Additional cleaning charges may apply.
7.9 You and any passengers must not smoke in the Vehicle. It is an offence in some Australian states to smoke in a vehicle where there are passengers of less than 18 years of age. Additional cleaning charges will apply if there is a breach of this condition.
7.10 Parts of Australia are not suitable for access by rental vehicles. To prevent Damage to the Vehicle and for Your own personal safety We strictly enforce conditions that restrict Your use of the Vehicle and unless We have given Our prior written consent,
You must never take the Vehicle:
(a) on any Unsealed Road unless:
(i) it is a well maintained road of no more than 500 metres in length, for the sole purpose of accessing accommodation or official camping areas and Your speed is not more than 40 kilometres per hour; or
(ii) Unsealed Road Cover has been purchase
(b) above the Snow Line unless Snow Cover has been purchased;
(c) Off Road;
(d) between mainland Australia and Tasmania in either direction;
(e) onto any island with the exception of:
(i) Kangaroo Island;
(ii) Stradbroke Island;
(iii) Magnetic Island;
(iv) Bribie Island;
(v) Phillip Island; or
(vi) Bruny Island,
(f) through any river, stream, creek or tidal crossing;
(g) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe;
(h) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;
(i) onto any road where We have notified You that the use of the Vehicle is prohibited;
(j) in Queensland:
(i) north of Chillagoe or west of Georgetown;
(ii) north of Cooktown or Laura;
(iii) on the Burke Development Road;
(iv) north of Maggieville;
(v) on Unsealed Roads north and west of Mt Isa;
(vi) on the Bloomfield track; or
(vii) on the Savannah Way;
(k) on the Tanami Track and the Gunbarrel Highway in Western Australia and the Northern Territory; or
(l) on the road from Jim Jim Falls to Twin Falls in the Northern Territory, even if Unsealed Road Cover has been purchased.
7.11 There are other prohibited areas where You must never take the Vehicle:
(a) in Western Australia:
(i) on the Gibb River Road;
(ii) on the Cape Leveque Road;
(iii) on the road to Windjana Gorge;
(iv) on the Cardabia - Ningaloo Road; or
(v) on the access road from the Great Northern Highway to the Purnululu National Park, commonly known as the Bungle Bungles;
or
(b) in the Northern Territory on the Larapinta and Namitjira Drives, commonly known as the Mereenie Loop, unless the Vehicle is a 4WD and You have purchased Unsealed Road Cover and You have hired a second spare wheel from Us.
8 Our responsibilities
8.1 When You make a reservation with Us We will provide a Vehicle that is of acceptable quality and in good working order for the Rental Period.
8.2 If the Vehicle breaks down during the Rental Period because of Our negligence We will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired We will use Our best endeavours to provide a replacement Vehicle of an equivalent size and standard to the previous Vehicle for the remainder of the Rental Period.
8.3 If it is not possible to conduct an inspection of the Vehicle with You at the end of the Rental Period We will use Our best endeavours to confirm the condition of the Vehicle with You within 4 working hours of the Final Inspection.
8.4 We are only responsible for any direct loss that You suffer as a result of Our breach of the Rental Contract. We are not responsible for missed flights, disrupted travel or holiday plans, loss of enjoyment or opportunity, indirect or consequential loss.
9 Roadside Assistance, breakdown, accident & repair
9.1 Free roadside assistance is provided for inherent mechanical faults in the Vehicle but fees and charges apply for all other faults or driver induced errors. Generally, these fees and charges range from $45 plus GST to $600 plus GST and apply to faults and driver induced errors such as:
(a) a flat battery;
(b) lost keys, a keyless start or remote control device;
(c) unlocking the Vehicle when the key, keyless start or remote control device have been locked in it; and
(d) changing a wheel as the result of a flat tyre.
9.2 Roadside Assistance Cover may be purchased to provide cover for:
(a) refuelling the Vehicle when You have run out of fuel with up to 6 litres of fuel;
(b) unlocking the Vehicle when the keys, keyless start or remote control device have been locked in the Vehicle;
(c) changing a wheel as the result of a flat tyre; and
(d) starting the Vehicle if the battery is flat because You have left the headlights or interior lights on or the air-conditioning, entertainment system or other electrical equipment operating when the engine is not running.
9.3 Roadside Assistance Cover does not apply and there is no cover:
(a) for the cost of a replacement key, keyless start or remote control device
that has been lost; or
(b) if there has been a Serious Breach of the Rental Contract.
9.4 We reserve the right not to replace the Vehicle if it is involved in a major Accident or there has been major Damage or You have committed a Serious Breach of the Rental Contract.
9.5 If:
(a) a warning light or fault message appears;
(b) You see or become aware of low engine or brake oils, engine coolant levels or tyre pressures; or
(c) the Vehicle develops any fault during the Rental Period,
You must inform Us immediately via the contact details in the Vehicle and in the Rental Agreement and not use the Vehicle unless We have authorised You to do so. If You fail to notify Us and continue to use the Vehicle You will be responsible for any Damage or Third Party Loss.
9.6 You must not let anyone work on the Vehicle or arrange or undertake any repairs to the Vehicle or towing or salvage of it unless We have given You Our prior authority. You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and You will be reimbursed only if these expenses have been authorised by Us. Any entitlement to reimbursement is subject to there being no Serious Breach of the Rental Contract.
9.7 You must immediately report any Accident or theft of the Vehicle to Us in writing and complete all documentation that We require and forward any third party correspondence or court documents to Us within 7 days of receipt.
9.8 If You have an Accident in which:
(a) a person is injured;
(b) the other party failed to stop or exchange details;
(c) the Vehicle or any other vehicle is towed; or
(d) a driver appears to be under the influence of intoxicating liquor or drugs, a report must also be made to the police immediately.
9.9 If the Vehicle is stolen a report must be made to the police immediately the theft is discovered.
9.10 If You have an Accident You must also:
(a) make the Vehicle secure;
(b) get the names and addresses and phone numbers of all persons involved, including witnesses;
(c) take as many photos as is reasonable showing:
(i) the position of all vehicles before they are moved;
(ii) Damage to the Vehicle;
(iii) damage to any Third Party vehicle or property; and
(iv) the general area where the Accident occurred, including any road or traffic signs;
(d) supply Us with any information concerning the driver of the Vehicle and You must allow Us direct access to the driver of the Vehicle and You must fully co-operate in allowing Us to gain such access;
(e) not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability;
(f) permit and assist Us to bring, defend, enforce or settle any legal proceedings against a third party, including attending at a lawyer’s office and/or court; and
(g) allow Us to claim in Your name under any applicable substitute vehicle insurance, and do everything that may be required to assist Us in making such a claim.
10 End of the Rental Contract
10.1 At the end of the Rental Period, in addition to Your obligations under clause 3.3, You must return the Vehicle to Us:
(a) to the Rental Station;
(b) in the same condition it was in at the Start of Rental, subject to reasonable wear and tear; and
(c) at the date and time set in the Rental Agreement.
10.2 We allow a grace period of 30 minutes for the return of the Vehicle but if it is returned to Us more than 30 minutes after the time set for its return in the Rental Agreement You will be charged one full day’s extra rental.
10.3 If the Rental Contract has not been extended by Us and the Vehicle is returned to Us more than 24 hours after the time set for its return in the Rental Agreement:
(a) the rates shown in the Rental Agreement will not apply and You must pay a full day's rental at the standard rate for each subsequent 24 hour period or part thereof until the Vehicle is returned to Us; and
(b) there is no Damage Cover so that You are liable for Damage and Third Party Loss and any repossession charges or costs We incur in this default period.
10.4 If You return the Vehicle to a rental station other than that shown in the Rental Agreement, or when the Rental Station is closed, or any place other than a Europcar Rental Station:
(a) a one way fee may apply; and
(b) You are liable for and must pay:
(i) for Damage and Third party Loss; and
(ii) the Rental Charges, until the Final Inspection has been conducted in accordance with clause 8.3.
10.5 If a bond has been prepaid to Us it is fully refundable to You provided that at the end of the Rental Period:
(a) all amounts due to Us under the Rental Contract have been paid;
(b) the Vehicle has been returned to the Rental Station at the date and time set in the Rental Agreement;
(c) there is no Damage or Third Party Loss;
(d) the interior and exterior are clean;
(e) the Vehicle has a full tank of fuel; and
(f) there has not been a Serious Breach of the Rental Contract. We reserve the right to retain all or part of a bond if there is a breach of any of these conditions.
11 Termination of the Rental Contract
11.1 We may terminate the Rental Contract and take immediate possession of the Vehicle if You commit:
(a) a Serious Breach of the Rental Contract; or
(b) a reckless breach of road or traffic legislation.
11.2 If the Rental Contract is terminated by Us pursuant to clause 11.1:
(a) You must pay for:
(i) Damage;
(ii) loss of the Vehicle as a result of theft;
(iii) Third Party Loss;
(iv) storage, repossession and recovery fees;
(v) fees for the release of the Vehicle from compounds;
(vi) roadside assistance;
(vii) administrative and legal costs of recovery; and
(viii) the Rental Charges;
(b) it will not affect Our right to receive any money We are owed under the Rental Contract; and
(c) You give Us permission to access and enter Your premises to repossess the Vehicle without using unreasonable force or causing damage.
12 Applicable law
12.1 You have consumer rights conferred by the Australian Consumer Law and neither this clause nor any other provision of the Rental Contract excludes, restricts or modifies any implied terms, guarantees or rights You may have under that law or any other Federal, State or Territory legislation.
12.2 The laws of the State in which the Rental Station is situated and of the Commonwealth of Australia govern the Rental Contract.
13 Dispute Resolution
13.1 If You believe there has been an error in Your account or if You have any complaint, Our staff at the Rental Station will help You in every way they can to rectify the error or resolve the complaint. If they are unable to assist You or if Your concerns are not resolved to Your satisfaction You may refer the matter to Our internal dispute resolution (IDR) process.
13.2 External
(a) Europcar is a signatory to the Australian Finance Industry Association - Rental Division (AFIA) Code of Conduct. A copy of the Code may be obtained at www.afia.asn.au
(b) In the event We are unable to resolve a dispute You may access the Australian Car Rental Conciliation Service facilitated by AFIA at:
Web: www.carrentalconciliationau.com
Phone: 1800 366 840
13.3 We will advise You of the final outcome of Your IDR referral within 45 days of receipt of that referral and We will use Our best endeavours to do so within 21 days thereof.
13.4 Referrals to Our IDR process can be to any of the following:
Post: Customer Relations Manager,
Europcar Australia,
PO Box 1139, Tullamarine, Vic 3043 Australia
Phone: 1300 72 00 55
Email: customerrelations@europcar.com.au
Fax: +61 3 9335 7600
14 Privacy policy
14.1 The Privacy Policy forms part of the Rental Contract.
14.2 By entering into the Rental Contract with Us You represent to Us that You have read and understood the Privacy Policy.
14.3 You consent to Us collecting, using and disclosing Your Personal Information in accordance with the Privacy Policy.
15 General
15.1 If You agree to make an optional contribution towards Europcar Greenfleet, We will pay the full amount of Your contribution towards that initiative and its administration.
15.2 If You are the holder of a corporate account with Us or if Your Corporate Services Agreement with Us provides for Customer Own Insurance these Terms and Conditions must be read in conjunction with Your signed Agreement.
15.3 If You are a Privilege Loyalty Program member these Terms and Conditions must be read in conjunction with the Privilege Loyalty Program Specific Terms. As a Privilege Loyalty Program member at the time of rental of Your Vehicle from Us You accept these Europcar Terms and Conditions and the Roads and Maritime Services Terms and Conditions (comprising the RMS E-Toll Facility Terms and Conditions and the RMS Privacy Consent and Agreement) including a binding obligation to pay RMS a service fee of $3.30 (incl GST) for each calendar day on which You use a toll road in addition to the payment to RMS of the applicable tolls.
15.4 In the event of any inconsistencies or ambiguity between the terms of Your corporate account, Your Corporate Services Agreement, Your Customer Own Insurance agreement or Your Privilege Loyalty Program these Terms and Conditions will prevail.
Roads and Maritime Services (ABN 76 236 371 088) (RMS), through Europcar as RMS’ agent, offers an E-Toll Facility to You on these RMS Terms and Conditions which comprise:
• the RMS E-Toll Facility Terms and Conditions; and
• the RMS Privacy Consent and Agreement.
By signing the Rental Agreement You accept, and agree to be bound by, these RMS Terms and Conditions.
RMS E-TOLL FACILITY TERMS AND CONDITIONS
1. Your E-Toll Facility
(a) Your E-Toll Facility is provided by RMS to You to enable You to pay Tolls and Fees relating to the E-Toll System in accordance with these RMS Terms and Conditions.
(b) In order to use Your E-Toll Facility, You or Your Authorised Driver must travel in an Electronic Tolling Lane.
(c) You are responsible for the acts and omissions of any Authorised Driver, any other person using the Vehicle or any Authorised Representative using or operating Your E-Toll Facility, including for any Tolls and Fees they incur during the Rental Period.
(d) A Tag may be installed in Your Vehicle as part of the E-Toll Facility. The Tag is the property of RMS. You must not use any other tag in the Vehicle or register for any other electronic or video tolling product in relation to the Vehicle. If You use another tag or electronic or video tolling product, You will still be charged Tolls and Fees by RMS under these RMS Terms and Conditions and You may be charged other amounts by the provider of the other tag or electronic or video tolling product used.
2. Payments, fees and charges in connection with Your E-Toll Facility
(a) You must pay the following amounts to RMS in connection with the use of Your E-Toll Facility:
(i) all Tolls (it is Your responsibility to be aware of all Tolls payable in connection with the use of a toll road);
(ii) the Service Fee for each calendar day on which the Vehicle incurs a Toll using Your E-Toll Facility;
(iii) a Processing Fee in the circumstances described in clause 5(b);
(iv) a Dishonour Fee in the circumstances described in clause 3(c); and
(v) any other costs reasonably incurred by RMS in enforcing its rights under these RMS Terms and Conditions, including any fees or charges imposed by a third party on RMS where You have refused or failed to pay any Roads and Maritime Services Terms and Conditions amount under these RMS Terms and Conditions.
(b) You acknowledge that if You fail to pay any Tolls or Fees as required by these RMS Terms and Conditions, RMS may refer that failure to a Credit Reporting Agency.
3. Payment methods and authority
Payment by Nominated Card
(a) If You are using a Nominated Card to pay for the rental of the Vehicle or have otherwise provided a Nominated Card for the payment of Tolls and Fees, You:
(i) promise to RMS that You are authorised to use the Nominated Card to meet Your payment obligations under these RMS Terms and Conditions; and
(ii) authorise RMS to debit amounts from, or credit funds to, the Nominated Card for Tolls and Fees and other amounts payable to, or from, RMS under these RMS Terms and Conditions.
(b) RMS will debit Tolls and Fees from the Nominated Card as soon as practicable after the relevant Tolls and Fees are incurred or, where applicable, notified to RMS by a toll road operator.
(c) If:
(i) there are insufficient funds available in the Nominated Card to meet Your payment obligations under these RMS Terms and Conditions; or
(ii) a transaction on the Nominated Card is declined for any reason, save for:
(A) the negligence of, or wilful misconduct by, RMS or any of its officers, employees or agents; or
(B) an RMS systems error,
You will be charged a Dishonour Fee by RMS and You (or, if relevant, the Nominated Card Holder) may be charged fees, charges and interest by Your financial institution or, if relevant, the financial institution of the Nominated Card Holder.
(d) You must ensure that You immediately provide RMS with details for an alternative Nominated Card, which can be used to meet Your obligations under these RMS Terms and Conditions, and an authority for RMS to debit the alternative Nominated Card, if:
(i) the existing Nominated Card is cancelled, suspended or is otherwise not useable; or
(ii) the existing Nominated Card Holder cancels Your authorisation to use the existing Nominated Card.
(e) If You are using a Europcar Charge Account to pay for the rental of the Vehicle:
(i) You promise to RMS that You are authorised to incur Tolls and Fees and to have those Tolls and Fees debited to the RMS Charge Account; and
(ii) RMS will issue Your RMS Charge Account Holder with a monthly invoice recording all Tolls and Fees incurred or, where applicable, notified to RMS by a toll road operator.
(f) You must immediately provide RMS with updated or alternate payment method details if the RMS Charge Account is cancelled or altered or if You are no longer authorised to incur Tolls and Fees on that RMS Charge Account.
4. Errors in charging Tolls and Fees
(a) If RMS incorrectly credits You with, or pays to You, an amount in connection with Your E-Toll Facility RMS may recover that amount from You provided that RMS has given You 10 days prior written notice of its intention to do so.
(b) RMS will pay, within a reasonable time, any refund due to You in connection with Your E-Toll Facility by such method as RMS may reasonably choose.
5. E-Toll Facility Transaction Summary
(a) You may view a Transaction Summary without charge at any time by logging on to www.myetoll.com.au/europcar.
(b) If You request that RMS provides a Transaction Summary to You, You will be charged the applicable Processing Fee for the method of delivery elected by You (if that method is stated to be available).
6. Lost, stolen or malfunctioning Tags
(a) You must immediately inform Europcar if either of the following occurs:
(i) the Tag is lost or stolen or You become aware that the Tag malfunctions or is in any way defective; or
(ii) the Vehicle is lost or stolen.
(b) If You inform Europcar that the Tag is malfunctioning or defective, Your E-Toll Facility will still enable You to use the E-Toll System and to pay Tolls and Fees in accordance with these RMS Terms and Conditions and You will continue to be liable for Tolls and Fees.
(c) If the Tag or the Vehicle is lost or stolen and You have immediately informed Europcar, You will not be liable for Tolls and Fees incurred by that Tag or Vehicle from the time that You have informed Europcar.
7. GST
(a) Unless otherwise indicated, all Tolls and Fees are inclusive of GST.
(b) If GST is stated as not to be inclusive, You are liable for any GST payable.
8. General
(a) New South Wales laws govern these RMS Terms and Conditions.
(b) Unless agreed otherwise, if You, an Authorised Driver or Authorised Representative need to notify RMS of any matters or make a request in relation to Your E-Toll Facility, it must be made in writing by mail, email or facsimile. All notice details are contained on www.myetoll.com.au/europcar or You may call 13 18 65. Notification is effective only upon RMS’ receipt of written confirmation.
9. Common Terms
Capitalised terms in these RMS Terms and Conditions have the meaning given to them in the Europcar Rental Contract, unless otherwise defined in these RMS Terms and Conditions.
10. Definitions
In these RMS Terms and Conditions except where the context otherwise requires:
“Authorised Representative" means an individual who is 21 years or older and who is authorised by You to use and access Your E-Toll Facility.
“Credit Reporting Agency" means a corporation that carries on a credit reporting business.
“Dishonour Fee" means a fee of $1.15.
“Electronic Tolling Lane" means a Tolling Lane which is designated as permitting the payment of Tolls by electronic means.
“E-Toll Facility" means the facility described in clause 1(a).
“E-Toll System" means the entire system relating to electronic tolling operated by RMS, any operator of a toll road or any Tag Issuer or Pass Issuer.
“Europcar Charge Account" means the charge account established by Your RMS Charge Account Holder with Europcar.
“Europcar Rental Contract" means the agreement entered into between You and Europcar comprising the Rental Agreement and the Europcar Terms and Conditions of Rental.
“Fees" means each of the fees and costs (and any taxes applicable to them) described in clauses 2(a)(ii) - 2(a)(v) inclusive of these RMS Terms and Conditions.
“GST" has the same meaning as in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
“Nominated Card" means a valid credit card or Debit Card nominated by You as the source of payment for all Tolls and Fees.
“Nominated Card Holder" means a person other than You who holds a Nominated Card.
“Pass Issuer" means a toll road operator that uses the E-Toll System and issues, or an entity that does not operate a toll road but issues, passes or other electronic or video tolling products for the purpose of the E-Toll System.
“Processing Fee" means in relation to a Transaction Summary delivered:
(a) by mail, a fee of $5.00; or
(b) by email, a fee of $2.20.
“RMS Charge Account" means the charge account established by Your RMS Charge Account Holder with RMS.
“RMS Terms and Conditions" means these Roads and Maritime Services Terms and Conditions which comprise the "RMS E-Toll Facility Terms and Conditions" and the "RMS Privacy Consent and Agreement".
“Service Fee" means the fee described as such in the Rental Agreement.
“Tag" means the RMS device installed in the Vehicle to enable the payment of Tolls by electronic means.
“Tag Issuer" means a toll road operator who uses the E-Toll System and issues tags, or an entity that does not operate a toll road but issues tags for the purpose of the E-Toll System.
“Toll" means all toll charges or other fees and charges imposed by the operator of a toll road for, or taxes payable in respect of each Trip taken by the Vehicle during the Rental Period.
“Tolling Lane" means a lane on a toll road at a toll collection point.
“Tolls and Fees" means all Tolls and Fees and any other payments, amounts or charges referred to in these RMS Terms and Conditions.
“Transaction Summary" means a summary of the transactions (including the Tolls and Fees incurred) on Your E-Toll Facility.
“Trip" means the driving of a Vehicle past a toll collection point.
“You" or “Your" refers to the person(s) who have agreed to be bound to these RMS Terms and Conditions and with whom the Rental Contract is made.
“Your RMS Charge Account Holder" means the person which has entered into an agreement with RMS for the payment of the Tolls and Fees during the rental of a Vehicle.
11. Interpretation
(a) Headings are for convenience only and do not affect interpretation. Any use of the singular includes the plural and the converse applies. A gender includes all genders.
(b) Any reference to dollars and $ is to Australian currency.
(c) A reference to a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity.
RMS PRIVACY CONSENT AND AGREEMENT
RMS is required to comply with Privacy Laws and other road transport, driver licensing and vehicle registration legislation when dealing with any Personal Information, including E-Toll Information. This RMS Privacy Consent and Agreement contains consents and promises from You in relation to E-Toll Information collected from You and from third parties to enable RMS and others to collect, use and disclose it for Permitted Purposes. You are not required by law to provide E-Toll Information to RMS, but if You do not, RMS will not be able to provide the E-Toll Facility to You. Your Personal Information will be held by RMS at Level 3, Octagon Building, 99 Phillip Street Parramatta or at any new or additional address or addresses disclosed in RMS’ privacy policy from time to time.
RMS’ privacy policy, which explains RMS’ privacy practices including how to make an application to access or correct information about You or a complaint, and RMS’ complaints handling processes, is available at: http://www.rms.nsw.gov.au/gipa/privacy/index.html or (02) 8588 4981.
Consents given by You
1. In exchange for RMS providing the E-Toll Facility, You consent to and authorise:
(a) collection of E-Toll Information by any Authorised Information Recipient from any person (including from Europcar and from video and/or camera surveillance of toll roads conducted by RMS or third parties for traffic management or toll violation enforcement purposes);
(b) use and disclosure of E-Toll Information by and to Authorised Information Recipients for the Permitted Purposes;
(c) disclosure of E-Toll Information in online accounts accessible to any person with access to Your Agreement Number and surname; and
(d) disclosure of E-Toll Information to persons outside Australia for the Permitted Purposes on the basis that RMS is not required to ensure that any overseas recipient complies with the Privacy Laws.
Promises made by You
2. You promise that:
(a) prior to disclosing any information to RMS or Europcar about an Individual, You have obtained their consent to the matters in clause 1; and
(b) all information You provide to RMS about You or any Individual is or will be accurate, complete and up-to-date, and will not be false or misleading.
Definitions
“Agreement Number” means a unique agreement number provided to You by Europcar or by RMS in connection with the Rental Contract.
“Associated Contractors” means RMS’ suppliers, agents, distributors and contractors in relation to any Permitted Purposes.
“Authorised Information Recipient” means RMS, Europcar, Your RMS Charge Account Holder and each Authorised Driver, Authorised Representative and Intended Recipient.
“Clearing House” means any person who operates a clearing house for operators of toll roads, or Tag Issuers or Pass Issuers or any combinations of these.
“E-Toll Information” means any information relating to You or Your E-Toll Facility, Vehicle, the location of a Tag or Vehicle at any time, the direction of travel, or video and/or camera surveillance operated at toll roads. E-Toll Information may include without limitation Personal Information about:
(a) You; or
(b) any Individual,
including a name, address, phone number, email address, drivers licence number, date of birth, Vehicle hire and usage information, billing or financial information, Rental Contract, Nominated Card, Europcar Charge Account, RMS Charge Account and other Personal Information contained in video and/or camera surveillance of toll roads for traffic management or toll violation enforcement purposes conducted by RMS or obtained by RMS from third parties.
“Individual" means any individual, including any Authorised Driver, Authorised Representative, Nominated Card Holder and Your RMS Charge Account Holder.
“Intended Recipients" means the following parties both within and outside NSW: (i) Credit Reporting Agencies; (ii) Associated Contractors; (iii) Tag Issuers; (iv) Pass Issuers; (v) any bank, financial institution or Clearing House; (vi) RMS' professional advisers including legal advisers, accounting advisers and other professional advisers; (vii) driver licensing and vehicle registration agencies, law enforcement agencies, public revenue authorities, road safety authorities and solicitors in relation to motor vehicle accidents; (viii) owners and other operators of toll roads; and (ix) persons providing services to any of the entities set out in (i) to (viii).
“Permitted Purposes" means any one or more of:
(a) facilitating the use of and carrying out functions and activities relating to: (i) tolls and their enforcement; (ii) the E-Toll System; (iii) any cashback system; (iv) Your E-Toll Facility and Tags; (v) verification of Your Rental Contract (including verifying the details of a Nominated Card Holder or Your RMS Charge Account Holder); (vi) obtaining feedback about the E-Toll System and Your E-Toll Facility; and (vii) analysing information relating to traffic conditions, travel times and road usage and disclosing aggregate information (including to the public);
(b) auditing of the E-Toll System;
(c) law enforcement;
(d) the enforcement of a law imposing pecuniary penalty;
(e) the protection of the public revenue;
(f) road safety;
(g) release of information to solicitors acting as agents for their clients in relation to motor vehicle accidents where RMS is compelled to do so by a court order;
(h) obtaining advice and professional services on a confidential basis;
(i) market research and statistical analysis;
(j) other purposes related or incidental to the purposes listed above; and
(k) such other purposes as are permitted by Privacy Laws,
in each case both within and outside NSW.
“Personal Information" means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained or is reasonably identifiable from the information or opinion and any other information subject to the Privacy Laws.
“Privacy Laws" means the privacy laws which apply to RMS from time to time, including the Privacy and Personal Information Protection Act 1998 (NSW) for so long as it applies to RMS and any other current or future legislation, mandatory codes and policies relating to the handling of Personal Information which apply to RMS.
Other capitalised terms in this RMS Privacy Consent and Agreement have the meaning given to them in the RMS E-Toll Facility Terms and Conditions or the Europcar Rental Contract (unless otherwise defined in the RMS E-Toll Facility Terms and Conditions).
Clause 11 of the RMS E-Toll Facility Terms and Conditions applies to the interpretation of this RMS Privacy Consent and Agreement.
Download PDF
Click here to download the Terms and Conditions in PDF format.
Effective 1 May 2018
Click here to download Terms and Conditions for Austria
Tax :
20% + 1% contract fee.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum of 18 years for all car groups, except Porsche Boxter (25 years minimum required).
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 12 months.
Minimum of 18 years required for L17-drivers.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
C.D.W., S-C.D.W., Theft Waiver and P.A.I. : Charges may vary by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Available - Details available from Europcar Reservation Office.
Other Services :
Child Seat Infant, Toddler, Ski Rack, Snow Chains, Snow Tyres, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Cross Border Fee
To be paid if you drive into following countries - Hungary, Slovakia, Czech Republic, Slovenia, Croatia.
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years old, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Loss and Damage, L.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits on the same island.
Other Services :
Child Seat Infant.
Restrictions of use:
Vehicles can only be driven within the same Island. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 years.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all locations. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only. Available upon request. Details are available from Europcar Reservation Office.
Tax :
16%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Access, American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
Available between all Europcar station on the same island.
Other Services :
Baby Seat.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Tax :
8%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Chaufeur service only.
Additional Driver :
Chaufeur service only.
Driving licence :
Chaufeur service only.
Cash Rental deposit :
Cash Rental Deposit accepted.
Credit Cards Accepted :
Mastercard, Visa.
Insurances :
Not avialable. Details are available from Europcar Reservation Office.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available.
B) International : Not Available.
Other Services :
Child Seat Baby, Mobile Phone.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
All cars are chauffeur drive srvice
CHAUFFEUR FEE AND MEAL INCLUDED IN THE RATES
Full terms and conditions:
Click here to download Terms and Conditions for Belarus
Tax:
20%
Additional driver:
12 EUR per rental
Age:
18-99
Cash rental deposit:
Not accepted
Chauffeur driven service:
Yes
Credit cards accepted:
Visa, Master Card
Delivery / Collection:
Yes
Driving licence:
Minimum 1 year
Insurances:
Basic, Medium, Premium, SPTHW, SPCDW
One-way rentals:
1) Domestic: Accepted
2) International: Accepted
Other services:
/
Restriction of use:
War zones
Use of Winter Tyres:
Mandatory from Dec 1st till March 1st
Specific note:
/
Other:
/
Click here to download Terms and Conditions for Belgium
Tax :
21%
Eco tax: 4 €
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 23, 25 or 30 years according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (from 21 to 23 years old) pays a specific charge (from €15 per day with a maximum of €150 per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year, according to the car group.
Cash Rental deposit :
Not Available for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Master Card, Visa.Two credit cards required for some cars. Details are available from Reservation Office.
Insurances :
Deductible Collision Damage, C.D.W., SCDW, POM, WWI, Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Details are available from Europcar Reservation Office.
Other Services :
Baby Seat.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 or 4 years, according to the car group. VISA MANDATORY FOR FOREIGN CUSTOMERS. INTERNATIONAL DRIVING LICENCE COMPULSARY.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa, American Express.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Not Available.
Other Services :
Child Seats Baby, Child Seat Infant, Jerrycan, Second Spare Tyre. Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only.Details are available from Europcar Reservation Office.
Tax :
17%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Master Card, Visa, Amex , Diner's Club.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Available.
Other Services :
Child Seat Toddler, Luggage Rack, Child Seat Baby, Child Seat Infant and Child Seat Booster, Mobile phone. Available from October till March : Ski Rack, Snow Chains, Snow Tyres. All available on request.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on Request. Details available from Europcar Reservation Office.
Tax :
10% plus 1% Tourism Levy charge.
Airport Surcharge :
Details are available from Reservation Office.
Age :
23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years according to the car group.
Cash Rental deposit :
Cash Rental Deposit accepted.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver SCDW, STHW and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Child Seat Infant, Child Seat Baby.
Restriction Of Use :
Details are available from Europcar Reservation Office.Written Authorization must be Requirested at time of Reservation for all Cross Border Travelling.
Specific Cross Border Information can be obtained from Europcar Reservation Office. All vehicles entering Namibia, Swaziland, Lesotho, Mozambique, & Zambia will have to pay a X-BORD Fee for which applies also an Excess. Vehicles are not allowed to travel to Angola & Zimbabwe.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Brasil
Tax:
10%
Airport Surcharge:
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental Deposit:
Not available.
Credit Cards Accepted:
American Express, Diners Club, Master Card, Visa.
Insurances:
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One -Way rentals:
A) Domestic : Not available.
B) International : Not available.
Other Services:
Child Seat Baby, Child Seat Toddler.
Restriction Of Use :
- No cross-border allowed from Brazil.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download terms and conditions for Bulgaria
Tax:
20%
Deposit policy:
Total rental estimate+ 500 EUR
Additional driver:
5 EUR/DAY, not more than 60 Euro per rental
Age:
19 years; For drivers aged 19-25 Young Driver fee is applicable
Airport surcharge:
24 EUR/RENTAL
Cash rental deposit:
Not accepted
Chauffeur driven service:
Available on request
Credit cards accepted:
All major: VISA; MasterCard; AMEX
Delivery / Collection:
Available on request; Free within city limits and working hours (only in cities where Europcar has offices)
Driving licence:
Held for at least 1 year for lower car groups; For car group Intermediate, Standard, Full size and Premium the minimum age is 23 years.
Fuel:
/
Insurances:
CDW & THW included in basic rates; Medium and Premium Protection Package available
One-way rentals:
1) Domestic: Available on request with additional charges; Minimum 2 days rental for Domestic One way
2) International: Minimum 3 days rental for International One way
Other services:
Additional equipment available: navigation systems, child seats, snow chains, etc.
Use of Winter Tyres:
Mandatory from 1st November until 31st March
Tax :
18%
Airport Surcharge :
None.
Age :
CHAUFFEUR DRIVEN ONLY
Additional Driver :
NONE CHAUFFEUR DRIVEN ONLY
Driving licence :
NONE CHAUFFEUR DRIVEN ONLY
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I : INCLUDED IN ALL RATES
Delivery / Collection :
None
One-Way Rentals :
A) Domestic : NOT Available.
B) International : Not Available.
Other Services :
NONE
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Yes
Tax:
19,25%.
Airport Surcharge:
Details are available from Europcar Reservation Office.
Age:
21 years.
Additional Driver:
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
Held for at least two years.
Cash Rental deposit:
Cash rental deposit not accepted.
Credit Cards Accepted:
Visa.
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection: Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection:
Available Within City limits.
One- Way Rentals:
A) Domestic : Not available.
B) International : Not available.
Other Services:
Details are available from Europcar Reservation Office.
Restriction of Use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service:
Available.
Tax :
14%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 21 years.
When renting a vehicle, a driver qualified as a "young driver" (from 21 to 24 years old) pays a specific charge (from USD25 per day) (the "Young Driver Surcharge").
Additional Driver :
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Discover, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Child Seat baby, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain provinces and countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
13%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
Available between all Europcar stations on the same island.
Other Services :
Child Seat Baby.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Full terms and conditions:
Click here to download Terms and Conditions for Chile
Tax:
19%
Deposit policy:
Total rental estimate+ 1500 USD
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons.
One additional driver is permitted and must be present same documentation as primary driver.
Cost USD 6.73 per day + VAT. Maximum days of charge will be 22 days.
Age:
The minimum rental age is 18 for all car categories. A young driver surcharge of USD 10.00 + VAT will apply to all drivers aged 18-21.
PDAR-LDAR and PFBR car group minimum 21 years old.
Airport surcharge:
8% of total
Santiago Locations:
A surcharge will be applied (Santiago TOLL).
It corresponds to USD 8.00 per day of rental + VAT. In some rates this surcharge could be included. Maximum days of charge will be 14 days.
Cash rental deposit:
Not allowed.
Chauffeur driven service:
Available.
Credit cards accepted:
Visa, American Express, Diners Club, MasterCard
Delivery / Collection:
It is only available at non-airport locations. It is upon request to reservations@europcar.cl with a valid credit card and expiration date except Full Credit reservation.
Service available from Monday to Thursday between 10am and 05pm. Cost: USD 32.77 + VAT. Service and values is on request depending distance.
Driving licence:
A valid driver's license will be required. If license is not written in Roman or Latin Letters, an International Driving License will be required.
Fuel:
N/A
Insurances:
CDW /LDW Coverage: Some rates could not include this coverage. In case it is included or purchased, all car groups have excess. Value will depend on car group. In Chile this coverage includes a limited third party liability until USD 20.000. Excess: In case of accident/own damages or third parties involved, excess surcharge value will depend on car group. Amounts will be between USD 300 to USD 3.000 for all and each event depending at car group. Amounts are subject to change. Deductible amount will be charged to customer whatever customer is culpable or not. Statement Report has to be signed at the nearest station within 12 hours that the damage or accident occurred otherwise all damages will be charged "
Declination of CDW/LDW Coverage: In case rate does not include CDW, passengers are allowed to decline CDW/LDW, USD 2.000 will be blocked plus guarantee to the credit card. A declination Statement has to be signed. If the amount requested can’t be covered by Credit Card for possible damages to own and third parties, CDW/LDW will be mandatory. Statement Report has to be signed at the nearest station within 12 hours that the damage or accident occurred even if passenger declines CDW/LDW. CDW/LDW will be mandatory in case of cross border. "
Other excess: Roll Over or Turn Over, Theft excess and Total Loss, excess of approx. USD 841 + VAT will be charged even if the car is covered by CDW/LDW. Signed Statement has to be signed at the Europcar station within 12 hours is mandatory otherwise full damages or car value will be charged. Amount is subject to change. Excess will be charged even if the driver is guilty or not. "
One-way rentals:
1) Domestic: Domestic One Ways are allowed between almost stations. Please check restrictions for certain car groups. MDMR-EDMR-IDMR-IDAR-SDAR-PDAR-LDAR-PFBR-IWAR are not allowed to have One Ways to the following cities: Coyhaique, Balmaceda, Punta Arenas, Puerto Natales. International One Ways are not allowed a penalty of USD 10.000 will be charged plus all cost associated to bring back the car to Chile.
Damages or Accidents:
Damages or accident should be reported to the nearest Europcar Station and make a signed statement in order to activate CDW in 12 hours since the accident occurred.
This statement is mandatory to activate any coverage, otherwise full values of damages to own and third parties involved will be charge to the customer credit card.
Garantee/Deposit:
Only Credit Card, no cash accepted. Card holder and owner should be the same as the reservation and renting driver.
Amounts blocked on credit card will the rental estimate value plus USD 1.500.
By this guarantee, renters accept a late charge as a result of any extra not included in rate.
Cross Border:
ONLY To Argentina possible. Seven days advanced reservations is required. Renters must send to reservations@europcar.cl scanned License and passport, credit card number with expiration at least 7 days before reservation date. Changes /cancelations only accepted before 48 hours (working days) otherwise full value will be charged as well as no shows will be fully charged. Europcar Chile will not be responsible if the renter is not able to cross the border, if renter did not send all required paperwork within the correct period. Passengers going to Patagonia may need a permit to cross border depending on each passenger schedule. The permit will be ready at the moment when customer pick up the car, but there is a last step in order to activate the permit and it has to be completed upon at arrival with the Customs via internet so this step will take approx. half an hour more at the counter, so please consider this time at your timeline. Important for all reservation made without CDW/LDW insurance: CDW/LDW for customs it is mandatory that all rented vehicles consider this coverage. If reservation is made without CDW insurance EC Chile will automatically add it to reservation. In case of the following stations: Puerto Montt, Puerto Varas, Coyhaique, Balmaceda, Punta Arenas and Puerto Natales the only car croups allowed to cross border will be: SFAR- FFAR-FQNR-FQMR FVMD and FVAR . Reservation made by Keddy without CDW / LDW included, Premium Package will be mandatory ( only FQMR and FQNR groups allowed ). Credit cards insurances or any other insurance issued by a third party are not accepted to cross border.
Cost for Cross Border Permit:
01-15 days outside Chilean territory, USD 121,84 + VAT approx., 01-30 days, USD 208,40 + VAT approx., 01-60 Days USD 258,82 + VAT
Route Assistance/ Vehicle Recovery:
Route assistance only includes mechanical issues in route, such as battery or tire. It could be a cost associated depending assistance
Passengers will be delivered to a safe place or to another Europcar Station. Car replacement subject to availability and must be requested to the station. In case of accident the passenger will be fully responsible for any transportation or tow truck cost of the car to the Europcar Station.
This service is limited by geographical distance or if the car is outside Chilean territory. Phone number 600 9399000 or *3900 from cel phones
Refueling charge and policy::
Winter equipment is mandatory for all rentals between
01/12-01/3
Grace Period::
59 minutes. Late return will correspond to a full day charge at the local rate available.
Condition of Vehicle::
Vehicle must be returned, normal wear & tear expected, in the same condition as when rented. If special cleaning is required a separate charge will apply.
Country Restrictions::
In case by law or any Government Institution states that some plate numbers are unable to circulate some days of the week, Europcar Chile will not be responsible of unused days refund. Replacements of car depend at availability.
Prepayments::
If the passenger returns the car before of the agreed rental period for any reason, it will not be entitled to a refund for any unused days
No refund won’t be given to customer fails to collect the vehicle at the rental start time and has not cancelled.
Rental Agreement::
Rental Agreement which will be provided to customer at the pick-up station will be drafted in Spanish.
Optional Coverages Offered:
Super Collision Damage Waiver (SPCDW):
Eliminates excess to zero only for own damages. Third party responsibility still will have an excess. It must be taken in addition to CDW. It cost USD 10.08 per day +VAT and it. Only will be activated with the correspond Signed Report Statement. Does not cover tow truck moving in case of accident from Argentina to Chile.
Super Theft Waiver (SPTHW):
Eliminates excess from USD 841 plus VAT to zero in case of car theft or Total Loss. Cost USD 21.85 per day plus VAT. Signed Statement Report Mandatory. Maximum charge 20 days. Coverage will be valid only in Chile and does not cover tow truck moving from Argentina to Chile in case of accident.
Personal Accident Insurance (PAI):
Provides cover against personal injury death until USD 17.800, Permanent Incapacity until USD 17.800 and Medical Expenses Reimbursement until USD 2.800. It cost USD 2.52 + VAT.
Super Personal Accident Insurance (SPAI):
Provides cover against personal injury death until USD 214.000, Permanent Incapacity until USD 214.000 and Medical Expenses Reimbursement until USD 7.100. Only available when Premium Package is purchased.
Supplement Liability Insurance (SLI):
Extends Third Party liability from USD 20.000 until USD 267.000 for third party damages and liability.. Cost USD 15,13 plus VAT. Coverage will be only valid in Chile. Signed Statement Report Mandatory. Not Valid in Argentina.
SVALF Coverage:
Eliminates the excess from USD 841 plus VAT to zero in case of roll over/ turn over. Cost USD 21 per day plus VAT. Signed Statement Report Mandatory. Maximum charge 20 days. Coverage will be valid only in Chile and does not cover tow truck moving from Argentina to Chile in case of accident.
WWI Coverage:
Covers only damages in windscreen , mirrors, glass and tires in case of normal use. Does not cover in Argentina. Does not cover tow truck moving in case of accident or damage from Argentina to Chile. Cost USD 12,60 per day plus VAT. Signed Statement Report Mandatory. Maximum charge 20 days. Coverage will be valid only in Chile.
Medium Package:
Half of excess of CDW coverage in the event of damage to the vehicle as a result of collision, theft and total loss of car, SVALF Coverage for roll over. Zero excess in the event of damage to the windscreen, headlights or tires. PAI - Personal accident protection cover up to USD 214.000 in case of injury to the driver and / or passengers or damage to personal effects. At Third Party Damages the coverage is up to USD 35.700. Minimum age for to obtain this insurance is 26 year old of main driver. This insurance is not available for premium or luxury cars.Signed Statement Report Mandatory. Medium Packages insurance is limited to Chilean territory only.USD 29,41 p/d plus VAT.
Premium Packages:
Eliminates Excess to USD 0 in case of collision, theft, total loss, roll over, tires, glass, third party coverage until USD 53.500, includes SPAI .Driver must be 26 years. Not available for premium or luxury. USD 45,37 p/d plus VAT. Signed Statement Report Mandatory. Coverage valid in Chile and Argentina but does not cover tow truck moving from Argentina to Chile in case of accident .
Tax:
17%
Airport Surcharge:
None.
Age :
The minimum rental age is 18 for all car categories.
Additional Driver :
The vehicle may be driven by other persons.
Driving licence :
A valid driver's license will be required. If license is not written in Roman or Latin Letters, an International Driving License will be required.
Deposit:
Rental deposit is fixed: 3,000 CNY (which is corresponding to €400).
Cash rental deposit not accepted.
Credit Cards Accepted:
Mastercard, Visa, American Express, Diners club, Eurocard.
Insurances:
LDW Coverage
Delivery / Collection :
Amount fixed 85,47009 CNY
One-Way rentals :
Domestic one way table: 10670
Other services :
Not available.
Restriction of use :
None.
Chauffeur Driven Service :
Not available.
Tax :
18,9%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services :
Flag Holder.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
20 USD per rental.
Age :
Chauffeur drive only.
Additional Driver :
Chauffeur drive only.
Driving licence :
Chauffeur drive only.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Eurocard - Mastercard
Insurances :
Chauffeur drive only - insurances included
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : available inside a city. B) International : Not Available.
Other Services :
Child Seat Baby, mobile phone
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
19,6%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21, 25, 28 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, JCB, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations in Corsica. B) International : Not available.
Other Services :
Luggage Rack, Infant Seats (mandatory by law for infant under 10 years), Baby Seats.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on Request. Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Costa Rica
Tax:
N/A
Deposit policy:
Total rental estimate+ 1 500USD
Additional driver:
The Additional Driver is optional and guarantees that all the protections taken by the main driver will be also applicable to any additional
drivers. The price of each Additional Driver is $6 per rental day with a maximum amount of $155 per rental
Age:
The minimum age to rent with Europcar Costa Rica is 18 years old and there is no maximum age.
The YOUNG DRIVER COVER (YDC) is required for drivers that are under 24 years old (including 24) and it has a cost of $6 per rental day.
The SENIOR DRIVER COVER (SDC) is required for drivers that are over 65 years old (including 65) and it has a cost of $6 per rental day.
Airport surcharge:
N/A
Cash rental deposit:
Cash deposits not accepted. No exceptions.
Environmental Tax:
$0.25 per rental day
Credit cards accepted:
We accept all major brands (Vias, Master Card, American Express, Dinners Club)
Delivery / Collection:
Available - Details and prices are available from our Europcar Reservations Office. Contact us to our email reservations@europcar.co.cr
Driving licence:
Europcar Costa Rica accepts all valid Driving License held for at least one year for all cars.
Chauffeur Driven Service
For a Chauffer Driven Service, please request this directly to our email reservations@europcar.co.cr
Insurances:
If your reservation does not includes any covers you may choose between these options:
1. Basic Protection Package
This package will cover damages or theft of the rented vehicle with an excess of $1,500, and will cover you up to $1,000,000 in Liability
This protection does not include damages made to the Windshield, Lights or Tires.
For more information regarding this cover, please visit https://www.europcar.co.cr/pages/basic-protection-package
2. Medium Protection Package
This package will cover damages or theft of the rented vehicle with an excess of $500 and will cover you up to $1,000,000 in Liability
For more information regarding this cover, please visit https://www.europcar.co.cr/pages/medium-protection-package
3. Premium Protection Package
This package will cover damages or theft of the rented vehicle with ZERO Excess, and will cover you up to $1,000,000 in Liability
For more information regarding this cover, please visit https://www.europcar.co.cr/pages/premium-protection-package
Europcar Costa Rica highly recommends the Premium Protection or a Zero Excess cover in order to have Peace of mind during your
stay in Costa Rica.
If your reservation already includes a basic cover, you may also add a ZERO Excess cover for $19.99 per day.
You may also add the Legal Fees and Tickets Cover that will cover you for administrative fees in case of an accident and for
any fine during your rental.
One-way rentals:
Domestic: Available between Europcar Stations for minimum 3 day rentals International: Not allowed
Other services:
Child Seat, Baby Seat, Booster, Surf Racks, Mobil, GPS, Internet HotSpot device.
These additional services may be requested at the time of booking or to our email reservations@europcar.co.cr to guarantee availability.
Restriction of use:
It is not permitted to cross international borders with the rented vehicle
Others conditions for car hire in Costa Rica:
For more specific conditions, please contact us to our email reservations.co.cr.
Tax:
25%
Deposit policy:
Total rental estimate+ 500 EUR
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Age:
young driver charge applay
18 and 20 years old / Mini, Economy, Compact, Intermediate,
From 21 to 24 years old / Standard, Premium, Minivan
Airport surcharge:
28€
Cash rental deposit:
Not possible.
Chauffeur driven service:
Details are available from Europcar Reservation Office Croatia rentacar@uniline.hr
Credit cards accepted:
AMEX, MASTRCARD, VISA, Debit cards are not accepted.
Delivery / Collection:
Not possible.
Driving licence:
Held for at least one year.
Financial qualification:
Deposit in amount 500EUR + rental value
Insurances:
Collision Damage Waiver (C.D.W), Theft Waiver (T.H.W) :Medium, Premium, Charges may vary by station and by car group..Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between all Europcar stations with charges B) International : Available with charges - Details are available from Europcar Reservation Office Croatia rentacar@uniline.hr
Other services:
Child Seat, Infant, Booster, Snow Tyres, Navigation System.
Restriction of use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office Croatia rentacar@uniline.hr
Use of Winter Tyres:
Under specified circumstances winter tyres will be mandatory in Croatia In case of ice, packed snow, slush, black ice or frost vehicles will only be permitted on the roads if they are equipped with winter or all-season tyres bearing the specific identifying marks. Drivers must use winter tyres or face fines.
Environmental Tax:
Not available
Other conditions for car hire in Croatia
Out of Hour's Surcharge: Applies to all rentals that check in or check out during the hours that our station is closed.
Grace Period:Drivers are allowed a 29 minute period of grace provided that the vehicle is returned within our hours of operation. Drivers exceeding this will pay any extra charges directly at the local rate.
Early Returns:We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Traffic Fines:Speeding, parking and other endorsements/fines are the responsibility of the hirer in full. Europcar Car Rental accepts no responsibility for any fine or payment. The renter is obliged to inform Europcar Car Rental of any fines or parking tickets issued whilst the vehicle is being used by the renter. Where Europcar receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee of €30.00, will be charged to the main driver’s credit card.
Upgrades:If on arrival the client feels that the car they have booked is not suitable for their requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate. If a customer is given a free upgrade on arrival, we cannot accept any customer service queries regarding fuel or coverage costs.
Customer Service:rOur cusotmer Service Department can deal with any issues you may have. Please send an email to cru@uniline.hr . Europcar Croatia accepts no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Tax :
19%
Airport Surcharge :
Rates quoted on our website include 15 Euros airport charge for rentals at airports (incl VAT).
Age :
Minimum driver age is 21 years.
For Senior Drivers over 73 years Conditions and possible charge available from Europcar Reservation Office.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
1 or 3 years according to the drivers age and driving licence issue date. DRIVER LICENSE MUST BE WRITTEN IN ENGLISH OR LATIN ALPHABET CHARACTERS.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Free Within City limits and available outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into the country. Senior drivers over 70 years are subject to purchase additional insurance. Driving into the North part of Cyprus is not allowed and no insurance cover is provided.
Chauffeur Driven Service :
Not Available.
Tax :
21%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa, Japan Credit Bureau.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available except into some Eastern countries. Details are available from Europcar Reservation Office.
Other Services :
Luggage Rack, Child Seat 1-3yrs, Child Seat 0-12 month, Child Seat 4-7 yrs, Child Seat Booster, Bicycle Rack, Navigation System,Trailer Hitch.
Available from December till April : Snow Chains, Snow Tyres, Ski Rack.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Denmark
Tax:
25%
Deposit policy:
Total rental estimate+2500 DKK
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and charges available from Europcar Reservation Office.
Age:
Minimum 23, 26 or 28 years according to the car group : For Economy and Compact cars minimum age is 23 years, Intermediate and Standard cars 26 years, all other car groups including Convertibles and Special cars 28 years.
When renting a vehicle, a driver qualified as a "young driver" (Drivers under 26 years old) pays a specific charge (the "Young Driver Surcharge").
Airport surcharge:
Details are available from Europcar Reservation office.
Cash rental deposit:
No Cash Rental Deposit Available.
Chauffeur driven service:
Not available.
Credit cards accepted:
American Express, Diners Club, Master Card, Visa.
For Premium, Luxury and larger car groups, Convertibles and special cars 2 credit cards are required.
Driving licence:
Held for at least one year.
Financial qualification
Not available
Insurances:
If LDW is included in the rates quoted, the excess charge is DKK 5000 for all vehicles.
If rates quoted do not include insurance, SLDW may be purchased. The excess will then be zero for all vehicles.
If rates quoted do not include any insurance and LDW is not purchased, customers will be responsible for the full excess charge in case of accident or theft.
One-way rentals:
A) Domestic : Available between Europcar stations. B) International : Available - Details available from Europcar Reservation Office.
Other services:
Child Seat Baby, Child Seat Infant, Child seat Toddler, Snow chains, Winter Tyres, Navigation system.
Available Within and Outside City limits on request.
Use of Winter Tyres:
According to the Danish Road Traffic Act, Winter Tyres are not mandatory. If driving to Germany, Sweden and Norway from November to March, Europcar Denmark require their Customers to book Winter Tyres as Special Equiment.
Details are available from Europcar Reservation Office.
Other conditions for car hire in Denmark
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years,according to the car group.
Additional driver:
With the consent of the renter,the vehicle may be driven by other persons.Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Cash and credit card rental deposit accepted.
Credit Cards accepted:
Visa.
Insurances :
L.D.W. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available B) International : Not available
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur driven service:
Chauffeur driven service is available for all cars.
Tax :
16%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Not available.
Other Services :
Child Seat BABY
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Dubai
Tax:
0% till End of 2017. Vat will be applied from 01-01-2018 onwards
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Charges: AED 25 Per day with a maximum of AED 250 per rental
Airport car park:
When the vehicles are returned to Dubai Airport Terminal 1 or 3 an amount of Dhs. 50/- will be charged to the rental as car Park charges.
Age:
Min Age 21 Years & Max 65 Years
Airport surcharge:
Included in the rates
Credit cards accepted:
American Express / Master Card / Visa
Delivery / Collection:
Delivery & Collection Charges: Aed 50/- Within Dubai / Jebel Ali / Sharjah Aed 200/- for Other Emirates. No Delivery & Collection fee within Europcar Outlets. If the vehicle is returned to Dubai Airport terminal 1 or Terminal 3 irrespective of pickup location an amount of AED 50.00/rental will be charged.
Driving licence:
Nationals from following countries can drive with their local license if the supported Passport and driving license are issued from same country. Countries are Kingdom of Saudi Arabia, Qatar, Oman, Bahrain, Kuwait, Germany, Italy, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom, Norway, Romania, Luxembourg, Latvia, Serbia, Lithuania, United States of America, Canada, Japan, Australia, Singapore, People's Republic of China, South Korea, New Zealand, Hong Kong and South Africa. Nationals from all other countries and those whom their passport and Driving license is not from same country must hold international driving license accompanied with their original driving license.
Rental deposit:
Deposit for Traffic Fines. 250 euros (1000 AED). Blocked from the credit card. Will be kept for 45 days from the date of offhire.
Insurances:
CDW included in the rates. SCDW is optional.
One-way rentals:
Permitted within UAE boarders (Cross borader not allowed). Within Europcar Dubai locations will be free of charge. Other locations in Dubai city collection charges will apply. All other Emirates a charge of AED 200/rental will apply. If the vehicle is returned to Dubai Airport terminal 1 or Terminal 3 irrespective of pickup location an amount of AED 50.00/rental will be charged.
Other services:
Navigation sytem 50 perday & 500 max per rental
CSI Child Seat Infant(0 to 12 months/0-13 kgs) (25 per day & 200 max per rental)
CSB Child Seat Baby (1 to 3 years/9-18 kgs) (25 per day & 200 max per rental)
Restriction of use:
Off road driving & Smoking inside the car is not allowed
Tax:
13%
Airport Surcharge:
Details are available from Europcar Reservation Office.
Age:
23, 25, 26 or 30 years old according to car group.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
Held for at least for two, or three years according to car group. A valid International Driving Licence is mandatory for foreign customers.
Cash Rental deposit:
Details are available from Europcar reservation Office.
Credit Cards Accepted:
Visa and Mastercard.
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I : Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection:
Details are available from Europcar Reservation Office.
One-Way Rentals:
A) Domestic : Available between Europcar stations.
B) International : Not available.
Other Services:
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Child Seat Booster, Navigation System.
Restriction Of Use:
TRAVEL OUTSIDE EGYPT IS FORBIDDEN WITH THE RENTED CAR. Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service:
Available on request. Details are available from Europcar Reservation Office.
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 or 22 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years.
Cash Rental deposit :
Cash Rental Deposit accepted. Credit card deposit by Visa only.
Credit Cards Accepted :
None.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available only within city limits.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Mobile phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Full terms and conditions:
Click here to download Terms and Conditions for Estonia
Tax:
20%
Deposit policy:
Total rental estimate+ 300 EUR
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. 4,17€+tax/per day
Age:
21-25 according to the selected car group
Airport surcharge:
Details are available from Europcar Reservation Office.
Cash rental deposit:
Cash Rental Deposit not available.
Chauffeur driven service:
Available. Details are available from Europcar Reservation Office.
Credit cards accepted:
American Express, Euro Card, Master Card, Visa.
Delivery / Collection:
Available Within City limits. 24€ + tax/each
Driving licence:
Held for at least one year.
Fuel:
NA
Insurances:
Deductible Collision Damage, C.D.W., Premium protection package, Medium protection package, Theft Protection and P.A.I. : Charges may vary by car group.
Details are available from Europcar Reservation Office.
One-way rentals:
1) Domestic: Available between all Europcar stations
2) International: "Available to Finland, Latvia, Lithuania, Poland. "
Other services:
Snow Tyres, Ski Racks, Ski Boxes, Child Seat Infant, Child Seat Baby, Child Seat Toddler, Navigation System.
Restriction of use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Use of Winter Tyres:
Mandatory from 1st December to 1st of March.
Specific note:
NA
Other:
NA
Tax :
20%
Airport Surcharge :
None.
Age :
Minimum 21 years, maximum 70 years old.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held at least for two years according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club , Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Within and Outside City limits upon request. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Child Seat Infant, Child Seat Baby, Child Seat Toddler, Booster Seat, Mobile Phone.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Finland
Tax:
24 %
Deposit policy:
Total rental estimate+ 300 EUR
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Line 2
Line 3
Age:
19 to 24 years according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (from 19 to 24 years old) pays a specific charge (€24.60 per rental) (the "Young Driver Surcharge").
Airport surcharge:
Details are available from Europcar Reservation Office.
Cash rental deposit:
Cash Rental Deposit not available.
Chauffeur driven service:
Not available.
Credit cards accepted:
American Express, Diners Club, Euro Card, Master Card, Visa.
Delivery / Collection:
Available Within and Outside City limits .
Driving licence:
Held for at least one year.
Insurances:
Deductible Collision Damage, L.D.W., Super Loss Damage Waiver, and Theft Protection: Charges may vary by car group. Personal Accident Insurance “PAI” is included in all rates. Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between all Europcar stations. B) International : Available on request. International one-ways are dealt case by case. Details are available from Europcar Reservation Office.
Other services:
Snow Tyres, Ski Racks, Ski Boxes, Child Seat Infant, Child Seat Baby, Child Seat Toddler, Navigation System.
Restriction of use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for France
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 years old minimum with a minimum years of driving experience according to the car category.
Drivers under 25 yo. will be charged of the young driver surchage.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year. (If the driver had his driving license within the french supervised driving program, he can rent certain types of vehicles the day after the driving license delivery, details are available from Europcar Reservation Office.)
Cash Rental deposit :
Only possible for certain categories. Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, JCB, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations (except for Corsica if pick-up and return stations are not both located in Corsica).
B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Luggage Rack, Infant Seats (mandatory by law for infant under 10 years), Baby Seats.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
10%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Minimum Age :
21 years.
Maximum Age :
70 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 or 3 years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Free Within and Without City limits.
One-Way Rentals :
A) Domestic : Available between Europcar Stations on the same island - Details are available from Europcar Reservation Office. B) International : Not Available.
Other Services :
Child Seat Infant, Child Seat Baby, Child Seat Toddler, Child Booster Seat
Restriction Of Use :
Driving on non-paved roads is not allowed.
Chauffeur Driven Service :
Details available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years. Maximum driving age : 75 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa.
Insurances :
LDW : Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into Gabon and into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Georgia
Tax:
20%
Deposit policy:
Total rental estimate+200 EUR
Additional driver:
10 EUR per day
Age:
21 years
Airport surcharge:
15 EUR
Cash rental deposit:
N/A
Chauffeur driven service:
On Request
Credit cards accepted:
VISA
MASTER
Delivery / Collection:
On Request
Driving licence:
International
Insurances:
200 Usd deductible porice
One-way rentals:
1) Domestic: On request
2) International: Armenia 150 EUR
Use of Winter Tyres:
Winter tire are being installed on all cars in winter period
Click here to download Terms and Conditions for Germany
Tax :
19%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 19, 21, 23, 25 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Not possible.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant, Luggage Rack, Ski Rack, Snow Chains, Snow Tyres, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Use of Winter Tyres
Under specified circumstances winter tyres will be mandatory in Germany: In case of ice, packed snow, slush, black ice or frost vehicles will only be permitted on the roads if they are equipped with winter or all-season tyres bearing the specific identifying marks. Drivers must use winter tyres or face fines. A driver found using summer tyres in wintery conditions can be fined 40 euro. If the vehicle holds up traffic the fine is doubled.
Tax :
20%
Airport Surcharge :
15 USD FIXED AMOUNT PER RENTAL
Age :
Minimum 21 years.
Additional Driver :
Available. With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.12 USD PER DAY
Driving licence :
Held for at least 3 years for EDAR & CDAR only.
Cash Rental deposit :
No Cash rental Deposit.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic :Available between all Europcar stations . B) International : Not Available.
Other Services :
Child Seat 0-12 month
Restriction Of Use :
CROSS REGIONAL BORDER RESTRICTION - IT IS NOT ALLOWED TO DRIVE OUTSIDE THE FOLLOWING BOUNDARIES: GREATER ACCRA REGION, CENTRAL REGION, EASTERN REGION, COASTAL AREAS OF WESTERN AND VOLTA REGION WITHIN GHANA.
CROSS NATIONAL BORDER RESTRICTIONS - IT IS NOT ALLOWED TO DRIVE BEYOND THE BORDERS OF GHANA.
Exceptions may apply. Details are available at any Europcar office in Ghana.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Tax :
None
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
25 years
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W.: Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within City limits.
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available.
B) International : Not Available.
Other Services :
Child Seat Baby, Navigation System.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available
Click here to download Terms and Conditions of Greece
Tax:
24%
Deposit policy:
Total rental estimate+ 300 EUR
Additional driver:
euros 4 plus tax
Age:
21-75 years
Airport surcharge:
13% to Athens airport and 6% to all other airports
Cash rental deposit:
Not accepted . Credit Card deposit euros 300.- Debit cards not accepted
Chauffeur driven service:
Upon request
Credit cards accepted:
VISA, MASTER, DINERS, UNION PAY ( if a credit card). Debit cards not accepted
Delivery / Collection:
euros 15 plus tax within city limits . Others on request
Driving licence:
at least 1 year
Financial qualification
Credit card is mandatory for the deposit and for the pre-authorization of the CDW excess amount.
Insurances:
CDW, TW if included on the booking. Optional extras SCDW & PREMIUM PACKAGE
The CDW excess amounts that will be pre-authorized from customer's credit card upon check out are inclusive VAT € 744 for MDMR,ECMR,EDMR,EDAR,NTMR,MBMR € 992 for HBMR,HBAR,HDMR,DDMR,CMAR,EJMN,CDMR,CCAR,HMMR,CMMR,SDMR € 1240 for CTMR,CTAR,JTAR,JTMR €1.736 for IMMR,IFMR,IFBR,IFAR,SVMR,SVAR, CWMD € 2.480 PVMR,LVMR,LVAR,LVMD € 3.100 for FVMR,FVAR,PDAR,PDMR,XDAR,XDMR,LDAR,LFAR,LFMR,XTAR,XSMR,LGAR,LTAR,LTMR € 3.720 for CFAR, SFAR
One-way rentals:
see One Way Routes & Fees
Other services:
Chauffeur and Transfer services provided upon request
Restriction of use:
Drivers from countries out of EU it is mandatory to present an International Driving Lisence in order to pick up the car from the rental station or the delivery place. Driving lisence from EU or International driving lisence from all other countries should present the driver's name in latin characters
Use of Winter Tyres:
Service is not provided
Environmental Tax:
No apply in the country
In addition to the CDW , the renter is waived of the € 600, € 800 , € 1000, € 1400 , € 1500 , € 2000 , € 2.500, € 3000 , € 4000 & € 5000 or other depending of the car groups will be confirmed to the customer and upon his/her signature , if will sign and accept the optional extra charge of the SCDW & SLDW insurance with the minimum excess amount . But even if the CDW and the SCDW & SLDW insurances applied, the CDW and the SCDW & SLDW excess amount & the minimum excess amount will not valid to the following options : 1) if any damages to the underside of the car, 2) to the wheels & tires , 3) if damages caused against to the violation of the EU Traffic Law 4) damages caused upon driving to unpaved roads , 5) Driver under the influence of alcohol or other substances 6/ Damages to the windscreens . None of these damages are covered from the insurance company and the total amount of the damage cost ( including to certain cases the transportation of the car) should be paid from the driver or the company's account that covers the rental. 1/ Traffic fines cost plus administration fees of € 30 : charged to the customer. 2/ Vehicle's plates collection from the Traffic Police cost € 200.- charged to the customer ( Law3542/code L2696/1999/par3/art4.P-40)
Tax :
8,5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years old according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Cash Rental Deposit not accepted.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W, Theft Protection and P.A.I : charges may vary by station and by car group. Details are available from Europcar Reservation office.
Delivery / Collection
Available within and outside city limits.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available .
Other Services :
Child Seat Baby, Child Seat Toddler.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Not accepted.
Delivery / Collection :
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Not Available.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven.
Details are available from Europcar Reservation Office.
Tax:
10%
Airport Surcharge:
Details are available from Europcar Reservation Office.
Age:
Minimum driver age is 21 years, according to the car group.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving License:
Held for at least two years.
Car Rental Deposit:
Not available.
Credit Cards Accepted:
American Express, Diners Club, Master Card, Visa.
Insurances:
Loss Damage Waiver, L.D.W. Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
Details are available from Europcar Reservation Office.
One-Way Rentals:
A)Domestic: Not Available.
B)International: Not Available.
Other services:
Not available.
Restriction of Use
NA.
Chauffeur Driven Service:
Details available from Europcar Reservation Office.
Click here to download Terms and Conditions for Hungary
Tax:
27%
Deposit policy:
Total rental estimate+320 000 HUF
Additional driver:
1000HUF/day Max. 10.000 HUF per rental. Applies to each additional driver
Age:
"Young Driver Charge FROM 21. TO 23. YEAR-OLD"
2000HUF/day Max.20.000 HUF per rental. Category: MXMR, EDMR, CDMR, CWMR, ICMR, IDMR, IDAR, CWMR, IWMR, FDMR
Airport surcharge:
10%
Cash rental deposit:
NO cash deposit
Chauffeur driven service:
24.000 HUF / 8 hours / / Additional hours 3000 HUF / hour
Credit cards accepted:
Amex, Eurocard/Mastercard, Visa, DinersClub, JCB. Credt card accepted with expiry date not less than 60 days at the time of check in.
Delivery / Collection:
Available Within and Outside City limits.Details are available from Europcar Reservation Office
Driving licence:
International driving licence. Driver must present valid driving licence at time of rental.
Insurances:
Deductible Collision Damage, C.D.W. and Theft Waiver: Charges may vary by car group.
Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between Europcar stations. B) International : Available, except for certain Eastern European countries. Details available from Europcar Reservation Office.
Other services:
Child Seat 1-3 yrs, Child Seat 0-12 month, Child Seat 4-7 yrs,Child Booster Seat Up to 12 years, Navigation System, Snow Tyres.
Details are available from Europcar Reservation Office
Restriction of use:
Forbidden countries: Bulgaria, Greece, Turkey, Albania, former Soviet states, former Yugoslavian states (except Slovenia and Croatia).
Use of Winter Tyres:
Certain driving restrictions may apply for driving into certain countries.WINTER TYRES are Mandatory between 1ST NOVEMBER and 31ST MARCH. Details are available from Europcar Reservation Office
Other conditions:
Deposit is the estimated rental price + 1000.-€
Goverment tax is min. 600 HUF/day
Click here to download Terms and Conditions of Iceland
Tax:
24%
Deposit policy:
Total rental estimate+ 300 EUR
Additional driver:
With the consent of Europcar and the renter, the vehicle may be driven by other persons which must be included on the rental agreement at time of pick up. Conditions and additional driver charges apply.
Age:
Minimum driver age is 20 or 25 years, according to the car group
Airport surcharge:
Applied to all rentals starting or ending at Keflavík International Airport
Cash rental deposit:
No Cash Rentals accepted. A valid Credit Card is a must.
Chauffeur driven service:
Details are available from Europcar Reservation Office.
Credit cards accepted:
Mastercard, Visa, Diner's club, Eurocard, American Express.
Delivery / Collection:
Available Within City limit only.
Driving licence:
Held for at least 1 year & according to car group
Financial qualification:
Renters valid Credit Card required.
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by car group.
Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other services:
Child Seat Baby, Child Seat Infant, Navigation System and Mobile WI-Fi on request.
Restriction of use:
Driving rental cars on roads or tracks with no road number is forbidden.
Passenger cars and 2wd vehicles are strictly forbidden on roads that are marked with an F on public maps.
No insurance covers damages to the chassis of the vehicle nor damages caused by driving in or across rivers or any kind of waterways.
Use of Winter Tyres:
From November 1st until April 15th all cars come equipped with studded winter tires.
Other conditions for car hire in Iceland:
Driving outside marked trails is prohibited and is subject to nature conservation law.
Tax :
10%
Airport Surcharge :
-
Age :
18 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
NO Cash rental Deposit accepted.
Credit Cards Accepted :
Mastercard, Visa.
Insurances :
Lost Damage Waiver, L.D.W. Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Not Available.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into the country.
Chauffeur Driven Service :
Not Available.
Tax :
9%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 years.
Additional Driver :
Details are available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Only cash is accepted. Credit cards are not accepted at all.
Insurances :
- Collision Damage Waiver (C.D.W), Theft Waiver (T.H.W): Charges may vary by station and by car group. More details available from Europcar Reservation Office.
- 'Super' exemption of liability for collision, Break-in and theft (S.L.D.W): Substantially reduce your liability in the event of theft, attempted theft, collision or damage only to the hired vehicle. Does not cover personal injuries to the driver or passengers. Reduce your excess charge to 0,00.
- Personal Accident Insurance (P.A.I.): Covers medical expenses of personal injuries for the passenger of the hired vehicle (except for driver), as well as passengers and driver of the third party vehicle up to a certain amount. Also covers damages to the third party vehicle caused by accident up to a certain amount. In case of death or mutilation of the driver and passengers of the hired vehicle and/or driver and passengers of the third party vehicle, this insurance provides coverage up to predefined amount. If the PAI in purchased, in case of accident, damages to the third party vehicle will be covered up to 22,000,000 IRR and if the damages exceeded, the driver will liable for the excess. Also Covers medical expenses and death compensation up to 900,000,000 IRR. This Insurance doesn't cover driver of the hired vehicle. If PAI is not purchased, in case of accident, the driver may be liable for said amounts.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar Stations.
B) International : Not Available.
Other Services :
Toddler safety seat (9-18kg, 20-40lb), Infant safety seat (0-13kg, 0-29lb), Luggage rack (LUG), Snow chains, Navigational system (NVS), Mobile Phone.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
None.
Age :
21 years to 25 years old according to car groups.
Additional Driver :
Available. Details are available from Europcar Reservation Office.
Driving licence :
Held for at least 1 year for all car groups.
Cash Rental deposit :
Accepted Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Eurocard, Visa.
Insurances :
Deductible collision damage,C.D.W.,Theft protection:charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Not available.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Not Available.
Other Services :
Child Seat Baby,Child Seat Infant, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available. Details are available from Europcar Reservation Office.
These Terms and Conditions apply to all rentals that commence in the Republic of Ireland. If you are booking a car through the .ie website for a rental in a country other than Ireland, please refer to the Terms and Conditions for that country as they are the Terms and Conditions that will apply to your rental. Please note that they may differ from the following terms for Ireland due to local legal requirements.
What is included in my rate?
Your rate is inclusive of Collision Damage Waiver (CDW), Theft Waiver (TW), airport/location surcharge, vehicle licence fee, road tax, unlimited mileage and government tax. An excess will apply to CDW and TP. If you enter a different return location to the pickup location, the one-way rental fee will be included in the price displayed to you. If during the quotation process you have stated “I live in United States of America” or “I live in Canada”, the rates you will receive are exclusive of Collision Damage Waiver (CDW) and Theft Protection (TP). Your credit card may provide this coverage for you. Please see CDW Exclusive Rates for further information.
Age
At the commencement of rental, drivers must meet the requirement for licence eligibility. If the number of years is 8, this does not mean that the driver must have held their licence for 8 years - it means they must have been eligible to hold their licence for 8 years.
| Car Group | drivers must have been eligible to hold a driving licence for the following number of years |
|
Mini / Economy / Compact / Intermediate |
8 Years |
|
Full size / Premium / Luxury /Standard Minivan |
11 Years |
| Car Group | drivers must have been eligible to hold a driving licence for the following number of years |
|
Mini / Economy / Compact / Intermediate |
9 Years |
|
Full size / Premium / Luxury / Standard Minivan |
12 Years |
| Commercial van Group | drivers must have been eligible to hold a driving licence for the following number of years |
|
Mini / Economy / Compact / Intermediate / Standard |
10 Years |
| Commercial van Group | drivers must have been eligible to hold a driving licence for the following number of years |
|
Mini / Economy / Compact / Intermediate / Standard |
11 Years |
Over 75 and over
Drivers aged 75 and over need to provide a PRINTED medical certificate/letter which states that they are fit to drive and a letter from their insurance company stating that they are currently driving and have not had an accident within the last 5 years. This information must be received at least 5 working days in advance of your rental.
Driving Licence:
Drivers (and additional drivers) must be in possession of a full, unendorsed driving licence which they have held for at least 2 YEARS prior to the commencement of the rental. Licences must be produced in person at the Europcar location at the time of collection. Drivers must be in possession of their licence at all times when driving the vehicle. If a driver has any endorsements on their license, they must contact our Reservations Department prior to booking as there may be restrictions on renting. Failure to inform us of endorsements will result in the driver being refused the vehicle and forfeiting any deposit taken. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. Holders of UK, US, Canadian, Australian and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.
**Attention: UK Driving Licence Holders**
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - click here (https://www.gov.uk/view-driving-licence) - before you collect your vehicle. We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.
Credit Cards Accepted:
Europcar accept MasterCard, Visa, American Express, Diners Club and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented on arrival. If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle group) when picking-up the vehicle. On collection of the vehicle, Europcar can only accept credit cards for deposit purposes. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. Payment must be made with a credit/debit card as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number. Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their credit card of the vehicle excess amount plus €50. This is in the event of traffic fines, toll charges etc.
Excess Amounts and Coverages:
Vehicles are subject to the following vehicle excesses/deductibles which must be available on your credit card on collection of the vehicle:
|
Mini manual / Economy manual / Compact manual |
EUR1500 |
|
Economy automatic / Compact automatic |
EUR1600 |
|
Intermediate manual / Intermediate automatic |
EUR1800
EUR1800 |
|
Compact Wagon / Intermediate Wagon |
|
|
Intermediate SUV / Full size manual / Full size auto |
EUR2000 |
|
Standard minivan / Premium minivan / Premium automatic |
EUR 2500 |
|
Commercial van |
EUR 2000 |
The premium for Super Damage Waiver Cover (SDW) costs EUR19.50 to EUR27.00 per day depending on vehicle size (excluding commercial vans). Payment of the SDW premium reduces the excess/deductible to zero.
CDW Exclusive Rates:
Declining Europcar CDW and TW: To decline our Collision Damage Waiver (CDW) and Theft Waiver (THW), the driver must have a US issued World MasterCard or Canadian issued Gold/Platinum Visa/MasterCard AND PROVIDE WRITTEN PROOF that the card has relevant coverage for the Republic of Ireland. The letter must be dated within 21 days of the pickup date and contain the credit card number (partly masked is acceptable). When both a relevant card and letter of proof are provided, for security reasons 5,000Euro will be pre-authorised on your card in case there is damage to the rental vehicle. If there is a damage charge, this amount can be claimed back through your credit card company. This process is between the driver and the credit card company. We cannot be held responsible for any exchange rate charges.
If a letter confirming CDW coverage is not provided on collection of the vehicle or if your card does not provide the relevant coverage or if you do not have 5,000Euro available on your card, you will be required to purchase our CDW and Theft Waiver at the local daily rate (Eur24-33).
Only relevant US or Canadian issued credit cards can be used to waive our CDW and THW cover – we do not accept European credit cards for coverage. If you pay for the full rental with your eligible US World MasterCard or Canadian Visa Card/MasterCard, you may be covered for up to 50,000US Dollars auto rental insurance for your rental without excess. This coverage is a service provided by US MasterCard OR Visa/MasterCard Canada to the cardholder and therefore it is the cardholder's responsibility to ensure that they are adequately covered for the entire duration of the rental period. We reserve the right to refuse third party insurance.
Relevant cards will only be accepted for coverage for a maximum of 28 days in any one calendar year. Please note that you must pay for your full rental with the eligible credit card for your card company to provide CDW and THW coverage.
**We DO NOT accept any form of CDW/PDW purchased through a third party OR Fully Comprehensive Irish Insurance Policies. **
To establish if your US MasterCard or Canadian Visa Card/MasterCard includes Auto Rental Cover in the Republic of Ireland please call your credit card issuer and/or US MasterCard/Canadian Visa Card/MasterCard before making your reservation. It is important to confirm to your credit card issuer that the Republic of Ireland as your place of rental.
Contact details for MasterCard 1-800-MC-ASSIST (1-800-622-7747).
Contact details for Visa Canada 416.367.8472.
Please note that we do not accept cover from Travel Guard or any other independent coverage provider.
Fuel Policy
We offer two fuel options:
1. PREPAID FUEL
Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For the driver's convenience, there is no need to refill the car. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
2. STANDARD REFUELLING
Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard price per litre. No compensation will be given for fuel charges if an upgrade to a larger car is given.
No compensation will be given for fuel charges if an upgrade to a larger car is given
Flight Information
For all rentals commencing at an airport location we ask you provide us with the correct flight number and arrival time when booking your vehicle. Flights should be scheduled to land within our opening hours. This is to ensure that if your flight is delayed, your car will be held and staff will be in place to greet you when you arrive. If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. Where flight information is not provided in time, or incorrect information is provided, we cannot be held responsible for a failed rental and no refund will be due.
Meet Late Arrival
Where a flight is delayed (and we have been advised of the flight number at the time of original reservation) and the customer arrives at our desk 30 minutes or less after our closing time, no additional fee to the customer applies. If the customer arrives at our desk 30 minutes or more after our closing time, out of hours charges of €40 will apply. Please contact the branch directly for further information.
Vehicle Hold
Vehicles will only be held for 1 hour after the booked pickup time/landing time within our opening hours if no payment information is provided at the time of reservation. Vehicles will be held until the location closes once credit card details and Driver ID are provided at the time of reservation. After this time, the vehicle may not be available.
Non prepaid reservations may be cancelled or amended up to 2 hours before the due pick up time at no extra charge to the customer. Failing to cancel the non-prepaid reservation and failure to collect the vehicle before the closing time of the reserved location station will incur a no show fee of €30 plus tax.
Maximum Length of Rental
The maximum length of rental allowed on one booking is 35 days. For rentals of a longer duration, please make 2 reservations. Customers, who rent from us for more than 35 days in a 12 month rolling period, will be subject to the higher rate of vat at 23%. This will be recalculated locally.
Car Types
Europcar Car Rental operates a fleet with many different makes and models of cars. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Please note that we cannot guarantee a particular make or model.
Toll Information
Drivers are responsible for the payment of their tolls (on both barriered and barrier-free toll roads) directly with the Toll Operator. Further information regarding toll rates and payment methods will be given on collection of your vehicle.
Additional Drivers
Additional drivers can be added for a daily fee of €10.22. Additional drivers can be added on collection of the vehicle only. Please note unauthorised drivers are not covered by us and are prohibited from driving the rental car. The additional driver must be present at time of pickup and must fulfil the same age/licence criteria as the principle driver.
Baby Seats
Baby seats are available at a cost of €6.81 per day to maximum cost of €47.67 per rental.
Booster Cushions
Booster cushions are available at a cost of €6.81 per day to maximum cost of €47.67 per rental.
The law in Ireland states that an appropriate child restraint MUST be used.
New EU Child Safety Protection Laws have come into force making it compulsory for all children to travel in the correct child seat, booster seat or booster cushion. Where safety belts have been fitted they must be worn. Children under 3 years of age must not travel in a car unless restrained in the correct child seat. Children aged 3 years or over who are under 150cms in height and weighing less than 36 kilograms (i.e. generally children up to 11/12 years old) must use the correct child seat, booster seat or booster cushion when travelling in cars. Child car seats must be in accordance with EU or United Nations- Economic Commission for Europe (UN-ECE) standards. Drivers have a legal responsibility to ensure passengers aged under 17 use the correct seat, booster seat, booster cushion or seatbelt.
GPS Units
Garmin Nuvi GPS units are available to rent at a cost of €12.00 per day to a maximum of €90.00 per rental.
The non-return or loss of a GPS unit will be charged to the renter at a cost of €200.
Personal Benefits Membership (PBM)
PBM covers the driver for personal injuries or fatalities up to €31,750 in the event of an accident whilst in the vehicle and costs €6.81 per day. Not available on commercial vans.
Roadside Assistance (RSA)
RSA is available at a cost of €4-€6 per day and covers the driver against potential breakdown recovery costs such as use of incorrect fuel in the vehicle, assistance with the retrieval of keys locked inside a vehicle, delivery of replacement for lost keys etc. Further information will be available on collection of the vehicle. Not available on commercial vans.
Carbon Offset
At the time of booking you can donate €3.00 which covers the cost of planting 2 trees in the Burkina Faso Desert.
Travel to Northern Ireland
If you wish to drive in Northern Ireland, you must inform us on collection of your vehicle. There is a nominal €34.05 fee when taking a car into Northern Ireland. Cars cannot be taken off the island of Ireland at any stage and must be returned in the Republic. Failure to purchase the required cover will result in the renter accepting full responsibility for any recovery fees, should the car breakdown.
One Way Rentals
One way rentals are permitted between branches at a cost of between €34.05 and €85.12. If you enter a different return location to the pickup location, the one way rental fee will be included in the price displayed to you. Not available on commercial vans.
Grace Period
Drivers are allowed a one-hour period of grace provided that the vehicle is returned within our hours of operation. Drivers exceeding this will pay any extra charges directly at the local rate.
Early Returns
We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Car Returns
Cars may be returned outside our location hours by prior arrangement only. Cars that are returned outside the above location opening times will be charged for any damage or any loss incurred until the car is returned to the car rental company.
Traffic Fines
Speeding, parking and other endorsements/fines are the responsibility of the hirer in full. Europcar Car Rental accepts no responsibility for any fine or payment. The renter is obliged to inform Europcar Car Rental of any fines or parking tickets issued whilst the vehicle is being used by the renter. Where Europcar receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee of €30.00, will be charged to the main driver’s credit card.
Upgrades
If on arrival the client feels that the car they have booked is not suitable for their requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate. If a customer is given a free upgrade on arrival, we cannot accept any customer service queries regarding fuel or coverage costs.
Customer Service
Our Customer Service Department can deal with any issues you may have. Please send an email to customerservicesie@europcar.ie within 28 days of the termination of your rental.
Europcar Ireland accepts no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Chauffeur Drive Service:
Not available in Republic of Ireland.
Delivery/Collection:
Not available in Republic of Ireland.
Tax:
All of the above charges are inclusive of Government Tax (VAT) @ 13.5% which is subject to change.
Tax:
TAX: 17% - Israeli passport holders are subject to pay TAX by law including dual citizenzhip passport holders. Only tourists with B2 or B3 Visa class permits are waived. Important: the Visa Permit must be presented at the rental desk for TAX to be waived.
Additional driver:
$2.00 per day (maximum charge $50.00).
Age:
Minimum 21 years, maximum 99 years.
Airport surcharge:
39 USD per rental
Cash rental deposit:
NO
Chauffeur driven service:
NO
Credit cards accepted:
American Express, Diners, Mastercard, Visa, Amex
Delivery / Collection:
Delivery & Collection is available on request and requires confirmation, up to 50 KM and over from Pickup location: $40.00
Driving licence:
Minimum Rental Age of driver is 21 based on car group and requirements as shown below:
Groups B(EBMR), Q(MBAR), C(ECAR), D(CCAR), E(CDAR): Minimum age required is 21 (Additional fee applies) + Drivers License valid for at least one year. Groups F(IDAR), FH(IXAH), I(SDAR), H(FDAR), M(PDAR), MH(SXAH), J(IFAR), T(CVMR): Minimum age required is 23 + D.L. valid for at least one year.
Groups R(LDAR), G(IVAR), U(PWAR), V(MVAR), V8(SVAR), S(PVMR), Y(PVMR), Z(PVAR): Minimum age is 25 + D. L. valid for at least two years (Group R minimum 3 years). Group K(SXAR), P(XDAR), W(WXAR): Minimum age required is 28 + Drivers License valid for at least five years.
Insurances:
Loss Damage Waiver & Theft Protection (CDW/THW & TP) cover damages caused to the vehicle, except the minimum Excess Charges based on car group.
An Excess Charge of $500.00-$1,000.00 will apply in case of damage according to vehicle type. CDW/THW does not cover damage caused to the Tires, Windscreen, Rooftop and underbody damage to the vehicle that will be charged accordingly.
Super CDW is optional and will reduce the renter’s responsibility to Zero in case of damage to the vehicle. Can be purchased only in conjunction with CDW/THW & TP.
SPCDW does not cover damage caused to the Tires, Windscreen and Rooftop.
TPL - Third Party Liability - Mandatory for customers that decline CDW/THW & TP, provided these are covered by the credit card company. To decline CDW/THW & TP, the renter must have a US issued World Master Card or Canadian issued Gold/Platinum Visa/Master Card or Visa Premier and provide written proof the credit card has relevant coverage for car rentals in Israel.The 3PLC coverage is mandatory in Israel as a minimum coverage if CDW/THW & TP are declined. Required to cover items that are not covered by the credit card company such as blowout’s, tire/trim damage not caused by theft, vandalism or is not a result of vehicle collision and third party damage. CDW/THW & TP protection coverage’s must be purchased if sufficient coverage by the credit card company is not supplied for rentals in Israel. Only US issued World Master Card or Canadian issued Gold/Platinum Visa/Master Card and Visa Premier can be used to waive CDW/THW & TP. Maximum security deposit is up to the full value of the vehicle if the CDW/THW & TP protection coverage’s are declined. Protection Coverage’s offered by Third Party websites will NOT be accepted. Travel Guard coverage is NOT accepted.
One-way rentals:
One Way Rentals are available FREE within all locations except for rentals To/From Eilat. One way fee for rentals To/From Eilat will apply as follows:
1-2 Day Rentals: $200.00
3 Days and over: FREE
Other services:
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child Booster Seat, Navigation System
Restriction of use:
Car models are for guidance only and similar car models may be supplied.
Minimum charge per rental day is 24 hours. Late returns of 1 hour and over will be charged at 1/3 of the daily rate.
Late returns of 3 hours and over will be calculated as one extra day.
Use of vehicle will be at full responsibility of renter as shown on rental agreement. Every additional driver must be registered on the rental agreement as well. Crossing and exiting Israel borders and/or the Palestinian Authority Territories with the rental vehicle is strictly forbidden.
Fuel: Supplied with a full tank and recommended to return full. Vehicles returned with missing fuel will be charged an additional service fee of 30%.
Early return of vehicle prior to the original return date will be charged according to the relevant rental period rate (Daily, Weekly, Monthly, Etc).
Parking tickets, Traffic violations & Toll roads: An additional service fee of ILS 50.00 will apply for unpaid tickets ticket violations and toll road fees.
Cancellations must be sent by 24 hours prior to Pickup Time. Cancellations for 7-8-9 seat vehicles must be sent 48 hours prior to Pickup. 1 day charge will apply for No Shows.
Click here to download Terms and Conditions for Italy
Tax :
22%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 25 years (18-24 with young driver surcharge and according to the car group). Conditions and possible charge available from Europcar Reservation Office.
When renting a vehicle, a driver qualified as a "young driver" (from 18 to 24 years old) pays a specific charge (€15 + VAT per day - with a maximum of €225 + VAT per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Cash Rental deposit :
Only possible for some categories. Details are available from Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Mastercard, Visa.
Insurances :
BASIC, MEDIUM and PREMIUM. Charges may vary by car group. Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Available. Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Snow chains, Navigation system.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Financial qualification :
The payment of the estimated rental price and possible additional charges resulting from damages or loss of the rented vehicle must be guaranteed upon rental according to the following modalities:
- Voucher Full Credit
- Credit cards (all circuits)
- Visa Electron (only for on line pre-paid rentals and only if issued exclusively by bank circuits - no Postepay)
Payment by means of the following cards will not be accepted in any case:
- Pre-paid cards
- PayPal
- Bancomat
- Revolving
Europcar pre-paid vouchers (with specific value or with the indication Group Days Apply) are accepted as means of payment for the rental price, but must be accompanied by a credit card for the amounts that have not been pre-paid (extras, fuel service, sums due in case of damages or theft of the rented vehicle).
Credit cards are accepted within the limits authorized by credit card's companies. Some cards are not accepted in all countries. Please consult the "National Rental Conditions" section.
For the rental of the following categories:
Automatic and special, or for vehicles distinguished by the acronyms
FDAR, FDMR, FSMR, FWMR, PDAR, PFAR, PWAR,
Europcar requires the possession and the use, as guarantee of the rental, of two credit cards, or, alternatively, of an Amex Gold, Platinum or Centurion (black), or Visa Gold or Platinum, or, finally, of a Mastercard Gold.
For the rental of the following categories:
LFAR, LXAR, XXAR and XTMR
Europcar requires the possession and use, as guarantee of the rental, of two credit cards of which at least one is either an Amex Gold, Platinum, or Centurion (black), or a Visa Gold or Platinum or, finally, a Mastercard Gold.
Lacking even only one of the above mentioned elements required to guarantee the rental, Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for.
Prepaid rates do not comprehend any additional charge which is not expressly considered as included in the Europcar booking confirmation of prepaid rental and do not comprehend any additional service for which the customer might be responsible. At the time of the pick-up of the vehicle, the same valid credit card used in the booking phase and registered in the name of the main driver shall be presented as guarantee for any additional expense anticipated and not covered by the sum deposited as prepaid. The cards accepted in the phase of the pick-up of the vehicle are those belonging to the main networks: DINERS, VISA, MASTERCARD, AMEX. Prepaid, revolving and PayPal cards are not accepted. Visa Electron cards are accepted exclusively if issued by bank networks (no Postepay). Upon pick-up of the vehicle, a bank authorization will be required for blocking the deposit amount. Only after having handed back the vehicle, expenses, if any, will be charged on the credit card.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 21, 23 or 25 years old according to car groups.
Additional Driver :
Available.
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Drinving licence :
Held for at least two years.
Cash Rental deposit :
Cash rental Deposit available. Rental Deposit by credit card : by Visa only.
Credit Cards Accepted :
Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Available Within & Outside City Limits.
One-Way Rentals :
A) Domestic :Available between all Europcar stations.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction of Use :
Cross border not authorized with the rented car.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available.
Certain vehicles are chauffeur driven only.Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Jamaica
Tax:
16.50%
Additional driver:
5 USD per day per additional driver
Age:
Young driver charge (age 21-24): 5 USD per day
2nd Young driver charcge (age 21`-24): 5 USD per day
Senior Driver Charge (76-85): 5 USD per day
Airport surcharge:
13 % of basic rental for all car groups
Cash rental deposit:
1000 USD for the deposit
Chauffeur driven service:
not available
Credit cards accepted:
All major credit cards accepted: MASTERCARD - VISA - AMEX - Discover
Line 2
Line 3
Delivery / Collection:
St. James (Montego Bay): $20
Lucea: $30 Negril: $40 Trelawny: $30
St. Ann (Runnaway Bay): $40
Fuel:
2.50 USD / LITER FOR UNLEADED FUEL
Insurances:
CDW: 12 USD (EDAR / CDAR / IDAR) 14 USD (IFAR / IWAR / FVAR)
THW: 10 USD (EDAR / CDAR / IDAR) 12 USD (IFAR / IWAR / FVAR) SCDW: 18 USD (EDAR / CDAR / IDAR) 20 USD (IFAR / IWAR / FVAR)
STDW: 16 USD (EDAR / CDAR / IDAR) 18 USD (IFAR / IWAR / FVAR) WWI: 7USD
Other:
CSI Child Seat Infant (0 to 12 months/0-13 kgs): USD 7/day MAXIMUM USD49/rental;
CSB Child Seat Baby (1 to 3 years/9-18 kgs): USD 7/day MAXIMUM USD49/rental
CBS Child Booster Seat (under 135 cms or up to 12 years old): USD5/ day MAXIMUM USD35/rental
Navigation System: USD 11/Day MAXIMUM USD77/ rental
Tax:
8%
Airport Surcharge:
JPY 3000 only if pick up at Tokyo Haneda Airport Terminal 1 & 2
Age:
18 years.
Additional Driver:
Details are available from Europcar Reservation Office.
Driving licence:
Local driving licence must be held for at least one year.
Warning: Japan has very strict policy on International Driver's Permit. You are not allowed to drive without holding valid international driver's permit. Please see more info below for customers.
International Driving Permit (IDP) for driving in Japan
International Driving permit based on "Geneva Convention of Road Traffic 1949" should be presented at the time of pick up.
It is the only International driving permit acceptable in order to drive in Japan. Except, presenting Japanese translation of your domestic driver's license that you can get at the Japanese embassy is also permitted if you have the domestic driver's license issued in Swiss, Germany, France, Belgium, Slovenia, Monaco and Taiwan. You also need to present your original driving license with the international permit or translation.
No other exception is allowed, especially note the following international permit or license is INVALID and UNACCEPTABLEin Japan.
- International Driving Permit based on Vienna Convention 1968
- Any other international driving license issued by unauthorized agencies (such as IAA http://idl-iaa.com/)
Deposit:
Rental deposit is fixed: JPY36,000.00 (which is corresponding to €300).
Cash rental deposit not accepted..
Credit Cards Accepted:
American Express , Diners Club, Euro Card, Master Card, Visa.
Insurances:
Deductible Collision Damage, C.D.W. , S.C.D.W. Non operating charges always apply , can not be waived.Depend on rented Sipp codes. Details are available from Europcar Reservation Office.
Delivery / Collection:
Delivery and Collection not available.
One -Way rentals:
A) Domestic: Not Available. B) International : Not Available.
Other Services:
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Snow Tyres, Snow Chains, Ski Rack available on request.
Chauffeur Driven Service:
Not available.
Tax :
16%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners card, Master card, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Luggage Rack.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 or 23 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Mastercard, Visa.
Insurances :
C.D.W., Theft Protection : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Available - Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Ski Rack, Snow Tyres.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
16%
Airport Surcharge :
1 USD per rental.
Age :
Minimum driver age is 23 years, maximum is 70 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
INTERNATIONAL DRIVING LICENCE IS MANDATORY.
Cash Rental deposit :
Cash rental deposit accepted.
Credit Cards Accepted :
American Express, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Free Within City Limits & not Available Outside City Limits.
One-Way Rentals :
A) Domestic : Available between Nairobi and Mombasa.
B) International : Not available.
Other Services :
Not available.
Restriction Of Use :
International driving licence Mandatory & an additionnal form of Identification Mandatory.
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only. Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
None.
Age :
Minimum driver age is 21 years, according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (from 21 to 24 years old) pays a specific charge (from €5 per day) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash rental deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Snow Chains, Winter Tyres, Mobile Phone, All season tyres.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
INTERNATIONAL DRIVING LICENCE REQUIRED.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, Diner's club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Free Within City Limits & Outside City Limits. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
SPECIAL INSURANCE COVERAGE TO VALIDATE THE INTERNATIONAL DRIVING LICENSE MAY APPLY.
Details are available from Europcar Reservation Offices.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Details are available from Europcar Reservation Office.
Tax:
10%
Airport Surcharge:
None.
Age:
18 years old and 23 years old according to car groups.
Additional Driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence:
Held for at least 1 year or 5 years according to car group.
Cash Rental Deposit:
Details are available from Europcar Reservation Office.
Credit Cards Accepted:
Visa. A SURCHAGE OF 3% OF THE RENTAL WILL BE APPLIED FOR ALL PAYMENT WITH CREDIT CARD.
Details are available from Europcar Reservation Office.
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection:
Available Within and Outside City limits.
One -Way rentals:
A) Domestic : Available between all Europcar stations.
B) International : Not Available.
Other Services:
Child Seat Baby, Luggage racks
Chauffeur Driven Service:
Available on Request. Details are available from Europcar Reservation Office.
Restriction Of Use
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Latvia
Tax:
21%
Deposit policy:
Total rental estimate+ 300 EUR
Additional driver:
Extra charge applies - EUR 4.24 per day, max EUR 29.68 per rental
Age:
Minimum age for renting a car is 19 years old for all car groups, except 21 years for LVMR, LXAR, VGIW, PFAR, PDAR, LDAR, PXAR, DSMR, GFAD
Airport surcharge:
NO
Cash rental deposit:
Not accepted
Chauffeur driven service:
Available, check details at Europcar reservation centre
Credit cards accepted:
VISA, MASTERCARD, AMERICAN EXPRESS
Delivery / Collection:
Available for extra charge EUR 20.00
Driving licence:
Valid driving license held for 1 year, except 2 years for LVMR, LXAR, VGIW, PFAR, PDAR, LDAR, PXAR, DSMR, GFAD
Financial qualification:
Deposit of EUR 300.00 blocked on credit card
Insurances:
CDW, THW, Medium, Premium
One-way rentals:
Allowed to Tallinn, Tartu, Vilnius, Kaunas, Palanga, Klaipeda, Warszaw
Other services:
GPS, WiFi routers
Restriction of use:
Belorussia, Russia
Use of Winter Tyres:
Mandatory 01.december-01 march.
Environmental Tax:
Non applicable
Others conditions for car hire in Latvia
2 credit cards for certain categories (PDAR, LDAR, PXAR, DSMR, GFAD, LXAR, PFAR)
Tax :
10%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Min 23 or 25 years, according to the car group. Maximum 75 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Snow Chains.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven Only. Details are available from Europcar Reservation Office.
Tax :
14%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 for all cars group
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years according to car the group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Master Card, Visa, Diners Club.
Insurances :
C.D.W., Theft Protection T.H.W : Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Available.
Other Services :
Mobile Phone, Jerrycan.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
A letter of Autorisation must be requested at time of reservation. All vehicles entering Namibi, Swaziland, Botswana, Mozambique, South Africa and Zambia will have to pay a non-refundable Cross Border Charge.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on request. Details are available from Europcar Reservation Office.
Tax :
2%
Airport Surcharge :
None.
Age :
25 years for all car groups
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least three years.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
None.
Insurances :
Deductible Collision Damage, C.D.W., Theft Waiver : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar locations. B) International : Not Available.
Other Services :
Child Seat Toddlers, Child seat Baby, Infant, Luggage, All season tyres
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Lithuania
Tax:
21%
Deposit policy:
Total rental estimate+ 300 EUR
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Age:
18, 21 or 25 years, according to the car group.
Airport surcharge:
Details are available from Europcar Reservation Office.
Cash rental deposit:
Not available.
Chauffeur driven service:
Certain categories are Chauffeur Driven Only. Details are available from Europcar Reservation Office.
Credit cards accepted:
"American Express, Master Card, Visa. For LXAR, PFAR car category Europcar requires the possession and use, as guarantee of the rental, of two credit cards. Lacking it Europcar will not be able to provide the requested vehicle but, as an alternative, a vehicle belonging to a different category: in any case, no refund is provided for."
Delivery / Collection:
Available Within City limits & available Outside City limits.
Driving licence:
Held for at least 1 year, except for LXAR, PFAR car category – 2 years.
Insurances:
"Deductible Collision Damage, C.D.W. and Theft Protection : Charges may vary by station and by car group. Details are available from Europcar Reservation Office."
One-way rentals:
"A) Domestic : Available. B) International : Available."
Other services:
Navigation system, WIFI device, Child Seat Baby, Child Seat Toddler, Child Seat infant, Child Seat booster, Snow tyres.
Restriction of use:
"Europcar cars can be driven to these countries: Latvia, Estonia, Poland, Finland, Sweden, Norway. Certain driving restrictions may apply for driving into not listed countries. Details are available from Europcar Reservation Office."
Use of Winter Tyres:
Winter tyres is mandatory in Lithuania: From 01 of November till 01 of April.
Click here to download Terms and Conditions for Luxembourg
Tax:
17%
Deposit policy:
Total rental estimate+ 500 EUR
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Age:
21 or 25 years, according to the car group
Driving licence
Held for at least one year.
Cash rental deposit:
No Cash Rental deposit available.
Chauffeur driven service:
Not available in this country
Credit cards accepted:
American Express, Diners Club, Euro Card, Master Card, Visa.
Delivery / Collection:
Available Within & Outside City limits on request, except on Friday & Week-End
Driving licence:
Line 1
Line 2
Line 3
Environmental Tax:
Already included
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other services:
Child Seat Baby, Child Seat Toddler, Snow Chains, Navigation System
Restriction of use:
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Use of Winter Tyres:
All cars equipped with all-weather/seasons M&S tyres
Specific note:
Credit Card must be presented at check-out
Valid driver license and credit card must be presented at check-out
Click here to download Terms and Conditions for Macedonia
Tax :
18%
Deposit policy :
Total rental estimate+ 300 EUR
Airport Surcharge :
Apply for all rentals which start from Airports.
Age :
Minimum driver age is 19,21,23,25 or 30 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Possible for certain car categories.
Credit Cards Accepted :
American Express, Diners Club, Euro Card, Master Card, Visa.
Insurances :
Deductible Collision Damage, CDW, Theft Protection and PAI, Charges may vary by station and by car group
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic: Available between all Europcar stations. B) International: Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant, Ski Rack, Snow Chains, Snow Tyres, Navigational System, Wi-Fi Hotspot,
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Use of Winter Tyres :
Under specified circumstances winter tyres or snow chains will be mandatory in Macedonia. In case of ice, packed snow, slush, black ice or frost vehicles will only be permitted on the roads if they are equipped with winter or all-season tyres bearing the specific identyfaing marks. Driver must use winter tyres or summer tyres with snow chains as equipment or face fines. A driver found using summer tyres in wintery conditions without snow chains as a equipment can be fined.
Financial qualification :
The renter must present credit card.
Other Services :
Child Seat Infant, Ski Rack, Snow Chains, Snow Tyres, Navigational System, Wi-Fi Hotspot,
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa.
Delivery / Collection
Available Within City limits.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Not available.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Access, American Express, Diners Club, Euro Card, JCB, Master Card, Visa.
Insurances :
Deductible Loss and Damage, L.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : One-way Available on the same island only. B) International : Not available.
Other Services :
Child Seat Infant.
Restriction Of Use :
Vehicles can only be driven within the same Island.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not available.
Tax :
6%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 for all cars group
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years for all cars group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Master Card, Visa.
Insurances :
C.D.W., Theft Protection T.H.W : Charges may vary by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : not available.
Other Services :
Child Seat Baby, Navigation System, Wifi access.Details are available from Europcar Reservation Office.
Restriction Of Use :
Details are available from Europcar Reservation Office.
INTERNATIONAL DRIVING LICENCE NOT REQUIRED AS LONG AS THE INTERNATIONAL DRIVING LICENCE IS DELIVERED IN ENGLISH VERSION.
IT WILL BE VALID WITHIN 30 DAYS IN MALAYSIA.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Malta
Tax:
18%
Additional driver:
Additional Driver may be added at the time of rental.
Each Additional Driver must be present in order to sign the rental agreement and must meet normal rental conditions , such as :valid driving licence, and meeting all age requirements.
Additional Driver daily charge applies
Age:
Minimum age for renting cars is 21 Years old ; for special categories 25 Years old
Maximum age is 75 years old
Young –Senior driver charge applies between 21-25 and 70-75 years old
Airport surcharge:
Included in the rate
Cash rental deposit:
Not accepted
Chauffeur driven service:
Not Available
Credit cards accepted:
Visa , Mastercard , Amex
Insurances:
Collision Damage Waiver CDW included in the rate which also carries an excess amount
Theft Waiver THW included in the rate which also carries an excess amount
One-way rentals:
Available ;One Way charge applies
Other services:
Not Available
Restriction of use:
Cross Border is not permitted
Use of Winter Tyres:
Not Applicable
Full terms and conditions:
Tax:
N/A
Age:
Young driver charge (21-23 years)
Senior driver charge (23-25 years)
Credit cards accepted:
Visa
Mastercard
American Express
Insurances:
CDW EUR10,14
THW EUR4,61
PAI EUR3,23
Other services:
Downtown agency fee EUR 23,04
<a data-cke-saved-href="https://www.europcar.com/files/live/sites/Europcar/files/Conf_email_attachment/CGL_EN_MQ.pdf" href="https://www.europcar.com/files/live/sites/Europcar/files/Conf_email_attachment/CGL_EN_MQ.pdf" put="" your="" pdf="" link="" here="" "="" target="_blank">Specific note:
Late Return Penalty : one rental day based upon local rate applied at the time of rental
Grace period : 29 mins
Tax :
14%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 28 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 2 or 5 years, according to the car group.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, Diners Club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and S.P.A.I. : Charges may vary by station and by car group.
Delivery / Collection
Free Within City limits.
One-Way Rentals :
A) Domestic : Available between downtown and airport. B) International : Not Available.
Other Services :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven only. Details are available from Europcar Reservation Office.
Tax :
15%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.Details are available from Europcar Reservation Office.
Delivery / Collection
Available. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available. B) International : Not Available.
Other Services :
Child Seat Baby,Child Seat Infant, Child Seat Toddler
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Certain categories are Chauffeur Driven only. Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Mayotte
Tax:
NO TAX in MAYOTTE
Deposit policy:
Total rental estimate + 300EUR
Additional driver:
12 euros by additional driver
Age:
21 YEARS OLD for : EBMR - EDMR - HDMR - CDMR - IDMR - IVMR - CFMR - CFAR - EVMR - KPIW
23 YEARS OLD for : IGMR - IGAR - VMIW - VGIW - LVMR - IFNR
Airport surcharge:
50 euros per rental all car groups excepted : ACRISS CODE : KPIW, VMIW, VGIW = 60 EUROS
Cash rental deposit:
600 euros for the deposit
Chauffeur driven service:
Not available
Credit cards accepted:
MASTERCARD - VISA - AMEX
Driving licence:
3 YEARS for EBMR - EDMR - HDMR - CDMR - IDMR - IVMR - CFMR - CFAR - EVMR - KPIW
5 YEARS for IGMR - IGAR - VMIW - VGIW - LVMR - IFNR
Fuel:
1,80 EUROS GASOIL / 2,00 EUROS / LITER FOR UNLEADED FUEL
Other services:
BABY SEATS : 25 EUROS PER RENTAL
Tax:
16% per rental day
Additional driver:
$10 usd plus taxes and fees per rental day
Age:
21 YEARS ($10usd per day plus taxes and fees young driver surcharge allows to drive with a minimum of 18 years old)
Airport surcharge:
16% per rental day
Cash rental deposit:
For rates including insurance (LDW or CDW) the deposit amount will be rental estimate + US$750.
"For any rates where insurance products are excluded (LDW or CDW) the deposit amount will as follows: • Economy (EDMR) / rental estimate + US$5,000 • Compact (CDMR & CDAR) / rental estimate + US$5,000 • Intermediate (IDMR & IDAR) / rental estimate + US $5,000 • Standard (SDMR & SDAR) / rental estimate + US$7,000 • Full Size (FDAR) / rental estimate + US$7,000 • Luxury (LDAR) / rental estimate + US$10,000 • VAN (MVAR) / rental estimate + US$10,000 • SUV (IFAR) / rental estimate + US$7,000"
Credit cards accepted:
America Express, Master Card & VISA
Delivery / Collection:
Free 15kms / Additional Kms $1usd plus taxes and fees per extra kilometer
Driving licence:
Mandatory and a minimum of 2 years valid
Insurances:
TPL – Third Party Liability coverage is a mandatory insurance that the Government traffic regulations require for all drivers in Mexico. The TPL Insurance covers up to $250,000 MXP and is included in certain rates. This coverage must be paid in addition to the amount of the daily rent of the vehicle, unless the rate expressly mentions that it is included. Liability Insurance Products purchased on third party travel websites are not accepted in Mexico. Third Party Liability is a car insurance that covers against death and or bodily injury to any third party; in an accident caused by or arising out of the use of the insured vehicle (people inside the car are not covered by TPL, and are only covered if optional Auto Personal Accident insurance has been included in the agreed policy package).
"SLI- Europcar Mexico strongly recommends that all foreign travelers purchase the optional SLI coverage (Supplemental Liability Insurance) which provides similar or higher coverage amounts for claims and indemnities to the ones you find in your country of residence. The SLI coverage provides up to $1,000,000 USD per event (people inside the car are not covered by TPL, and are only covered if optional Auto Personal Accident insurance has been included in the agreed policy package). The SLI coverage is separate from the mandatory TPL coverage and is available at an additional charge of $16.99USD per day plus applicable taxes, for all type of vehicles. If you decline the SLI coverage, you will be covered just by the mandatory TPL insurance with a coverage limit of $250,000 Mexican pesos per event."
"LDW (CDW) – Loss and Damage Waiver is available at $24.99USD per day plus applicable taxes for all types of vehicles. The LDW (CDW) is optional and is typically purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card). For your own protection we prefer that all customers present a valid letter or proof of coverage from his credit card issuing institution with a verifiable phone number and/or e-mail address for confirmation, stating that LDW (CDW) coverage is provided by his/her credit card. All international and domestic travelers must present as well a letter of approval from the CNSF (Comisión Nacional de Seguros y Fianzas) the official Government Institution that regulates Insurance companies in Mexico. If customer does have the appropriate approval and coverage from its credit card institution they will have to sign a “statement of personal responsibility for the total value of the car” for refusing to purchase the CDW insurance with Europcar Mexico (Promotora Caribeña S.A. de C.V) and will therefore, in the event of an accident, be fully responsible for all damage and/or repairs."
A deposit starting at $2,500 USD and up to $10,000 USD (depending on the reservation channel/website or the category of the vehicle, please refer to the category list mentioned here below) will be held on the customer's credit card as a guarantee at the beginning of the rental and it will be reimbursed when the vehicle is returned safe. If the customer credit card does not have the guarantee previously mentioned the purchase of the LDW (CDW) coverage will be mandatory.
"For all customers declining LDW (CDW): Guarantee Limit held on customer’s credit card: Economy $5,000 usd per rental Compact $5,000 usd per rental Midsize $5,000 usd per rental Intermediate $5,000 usd per rental Standard $7,000 usd per rental Full Size $7,000 usd per rental Premium $10,000 usd per rental Luxury $10,000 usd per rental Specialty $10,000 usd per rental Convertible $7,000 usd per rental VAN $10,000 usd per rental SUV $7,000 usd per rental"
"SCDW or DP: Deductible protection (0%); this service relieves the customer of financial responsibility for the deductible earmarked for material damage only, save for specific cases in which there is presumed negligence. This coverage costs $ 19.99 USD + taxes and may only be offered to those who have acquired PLI+CDW. The above-mentioned coverage will only apply if the customer follows all the clauses in the rental agreement, which means that any breach of contract will cancel the protection and the customer will then assume full responsibility for all damages incurred. NOTE: TO PURCHASE SCDW THE CDW/LDW COVERAGE MUST BE PURCHASED FIRST."
One-way rentals:
Only available inside the country. For prices please llok at Retail One Way Price Sheet
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 21 or 23 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Eurpcar Reservation Office.
Credit Cards Accepted :
Mastercard, Visa.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not available. B) International : Not available.
Other Services :
Details are available from Europcar Reservation Office.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Full terms and conditions:
Click here to download Terms and Conditions for Montenegro
Tax:
20%
Deposit policy:
Total rental estimate+20%+500 EUR
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons.
Charge per additional driver is 10€ per day + VAT, 30€ max.per rental + VAT.
Age:
21-75; Drivers age restrictions apply for special and lux car groups
Airport surcharge:
3€/day + VAT
Cash rental deposit:
Cash deposit is not available.
The deposit amount will be reserved on your credit card but not debited from your account.
Deposit amount is calculated as follows: Rental price + excess for damage + fuel costs ( in local currency).
Chauffeur driven service:
Available on request.
Credit cards accepted:
Visa, Master, Amercian express
Delivery / Collection:
Available within city limits for 20€+ VAT per service.
Driving licence:
2-5 years, according to the car group.
Fuel:
Insurances:
All rates include basic insurances (CDW & THW). All Europcar extra insurances
are available.
One-way rentals:
1) Domestic: "Available for domestic and international rentals. Cross forder fee of 4€+ VAT, 40€ + VAT maximum per rental is mandatory for all cross borderings. "
2) International: "Available for domestic and international rentals. Cross forder fee of 4€+ VAT, 40€ + VAT maximum per rental is mandatory for all cross borderings. "
Other services:
Baby, child & toddler seats, Child stroller, GPS.
Restriction of use:
One way is not allowed to all islands and to Ukraine and Russia.
Use of Winter Tyres:
Winter equipment is mandatory for all rentals between
01/10-31/3 and is charged by Winterization fee in value of 4€+VAT per rental day, 40€+ VAT
maximum per rental.
Specific note:
NA
Other:
NA
Click here to download Terms and Conditions for Morocco
Tax:
20%
Deposit amount:
Total rental estimate+16 387 MAD
Additional driver:
2 ADD can be recorded with ADD fee : 700,00 MAD per rental and for each additional driver
Age:
Min age : 21 years old for all cars, except PDMD & LDAD for which 23 years old are required
Airport surcharge:
240,00 MAD for all airport
Additional surcharge of 700,00 for Essaouira APT and Nador APT
Cash rental deposit:
Partial deposit can be accepted cash : up to 5000,00 MAD
Chauffeur driven service:
On Request, with fee of 540,00 MAD per day
Credit cards accepted:
All majors CC acceptes : Visa, MasterCard, Amex, ...
Delivery / Collection:
On Request, authorized with add charge according to the distance
Driving licence:
Driven licence of 2 years min
Fuel:
Current gas price of the gas-station + service of 200,00 MAD
Insurances:
Our rates include : liability to third party + LDW (CDW + THW) with an excess
One-way rentals:
1) Domestic: DOW : authorized with add charge for all rental durations
2) International: IOW : forbidden, not authorized & not insurred
Restriction of use:
Using unpaved roads is not allowed, damages caused to rented car on upaved roads are not covered by insurance.
Specific note:
Deposit corresponds to the Excess value or at least to "1500 EUR" in MAD.
Pack Premium does not include personal effects (not insured in Morocco)
Valid driven licence + valid passport + valid CC are required to be produced at the check-out time.
Tax :
17%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
American Express, DinersClub, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Available - Details available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Child seat Booster.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available upon request. Details are available from Europcar Reservation Office.
Tax :
15% plus 1% Tourism Levy Tax
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
18 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least two years.
Cash Rental deposit :
Cash Rental deposit not available.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Second Spare Tyre, Mobile Phone.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Not Available.
Click here to download Terms and Conditions for Netherlands
Tax:
21%
Additional driver:
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Age:
21 Years for airport locations.
19 Years for downtown locations.
Full Size, Premium, Luxury and Special category renters (e.g. BMW 3 series or higher) must be 25 years old.
Airport surcharge:
Details are available from Europcar Reservation Office.
Cash rental deposit:
Cash rental deposit is not accepted. Major credit card is requested.
Chauffeur driven service:
Details are available from Europcar Reservation Office.
Credit cards accepted:
American Express, Discover/Diners Club, Euro Card, Master Card, Visa, JCB and CUP.
Two credit cards are required for Full Size, Premium, Luxury and Special categories (e.g. BMW 3 series or higher). The credit cards have to be on the name of the renter.
Delivery / Collection:
Details are available from Europcar Reservation Office.
Driving licence:
Held for at least one year.
The driving license must be written in English or Dutch. If not, an international driving license is mandatory. For Chinese driving licenses an official translation will suffice.
Drivers must present both driver's license and passport/ID card in order to check out the vehicle. Mandatory thumbprint of the renter is required only at Amsterdam Schiphol Airport.
Insurances:
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
One-way rentals:
A) Domestic : Available between Europcar stations. B) International : Available. Details are available from Europcar Reservation Office.
Other services:
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Snow Tyres, Navigation System, Safety Kit.
Restriction of use:
Cross Border Rules : The renter is allowed to drive in: Andorra, Austria, Belgium, France, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain (except Ceuta & Melilla), Sweden, Switzerland and the United Kingdom. It is not permitted to drive the car in any other country.
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Use of Winter Tyres:
Details are available from Europcar Reservation Office.
Tax :
5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 years according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held at least for two years according to the car group.
Cash Rental deposit :
Cash rental deposit not accepted.
Credit Cards Accepted :
American Express, Diners Club , Master Card, Visa.
Insurances :
Deductible Collision Damage, C.D.W. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for New-Zealand
1 YOUR RENTAL CONTRACT
1.1 This Contract (Rental Contract) You have entered into with Europcar comprises the rental document for the hire of the Vehicle (Rental Agreement) and these terms and conditions of rental (Terms and Conditions). When We refer to the Rental Contract We mean both the Rental Agreement and the Terms and Conditions.
1.2 The date of the Rental Contract is the date that is shown in the Rental Agreement.
1.3 Please read the Rental Contract carefully. If there is anything that You do not understand please ask at the Rental Station before signing the Rental Contract, as Your signature is Your acknowledgement that You have read and understood the Rental Contract in its entirety and that You are bound by it.
1.4 There are words and phrases used in the Rental Contract that have a particular meaning that You need to be familiar with.
Accident means an unintended and unforeseen collision between the Vehicle and any other object, including another vehicle that results in Damage or Third Party Loss.
Administration Fee means the fee charged by Us for the administrative costs associated with Your rental.
Authorised Driver means any driver approved and recorded by Us, either on the Rental Agreement or by prior written agreement.
Claims Administration Fee means the fee charged for handling Your claim and for making arrangements for repairs, towing and other administrative tasks associated with Damage or Third Party Loss. The fee ranges from $50 for a single vehicle accident to $200 where there is also Third Party Loss.
Commercial Vehicle means a Vehicle that is a van, utility, truck or bus that is constructed and used for the carriage of goods or property or for the transport of more than 12 persons including the driver.
Customer Own Insurance means that You have a Corporate Services Agreement with Us under which Your Rental Contract provides no cover for Damage or Third Party Loss arising from the use of the Vehicle.
Damage means:
(a) any loss or damage to the Vehicle, however caused, that requires repair or replacement, subject to reasonable wear and tear;
(b) towing and salvage fees;
(c) assessing fees; and
(d) Loss of Use.
Damage Cover Products means products You may purchase at the Start of Rental at extra cost to reduce Your DLF liability.
Damage Liability Fee (DLF) means the amount shown in the Rental Agreement You must pay Us in the event of Damage, theft of the Vehicle or Third Party Loss, subject to these Terms and Conditions. The amount payable includes the Claims Administration Fee.
Debit Card means Debit MasterCard or Visa Debit Card.
Europcar means BVJV Limited GST Number 80-610-270 trading as Europcar New Zealand or where applicable an independent Europcar franchisee or affiliate.
Final Inspection means the inspection carried out after We have taken possession of, and fully examined and cleaned the Vehicle at the end of the Rental Period.
Loss of Use means the fee calculated at the daily rate shown in the Rental Agreement being Our loss because the Vehicle needs repair and We are waiting for the repairs to be completed or it is a write-off or has been stolen and We are waiting for it to be replaced.
Off Road means any area that is not a legally designated road nor a sealed road nor an Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.
Overhead Damage means:
(a) Damage at or above the level of the top of the front windscreen of the Vehicle;
(b) Damage to any part of the pantech or box section of a Commercial Vehicle; or
(c) Third Party Loss,
caused by:
(i) contact between the part of the Vehicle that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;
(ii) use of a Commercial Vehicle so that its height exceeds that permitted by law, by-law, regulation or advisory sign in the area of use;
(iii) objects being placed on the roof of the Vehicle; or
(iv) You or any person standing or sitting on the roof of the Vehicle.
Premium Location Surcharge (PLS) means the extra amount payable when a Vehicle is hired from a Rental Station located at an airport or some city or suburban locations. The rate is shown in the Rental Agreement and is subject to GST.
Rental Charges means all rental and associated charges plus GST or other taxes and levies required by law all shown in the Rental Agreement.
Rental Station means the branch or rental location from which You hired the Vehicle.
Rental Period means the period shown in the Rental Agreement or as extended by Us.
Serious Breach means a breach of any of clauses 6.3, 8.2, 8.3, 8.5, 8.7, or 8.10.
Snow Cover means the additional cover that allows the Vehicle to be driven within a Snow Area.
Snow Area means any area where snow or ice has formed on the ground or any area where it is indicated, recommended or required that snow chains are to be fitted to the Vehicle.
Start of Rental means the date and time that the rental commences at the Rental Station shown in the Rental Agreement.
Third Party Loss means any loss or damage to third party property, including other motor vehicles, and any third party claim for loss of income or consequential loss.
Underbody Damage means any damage to the underside of the Vehicle and includes but is not limited to all parts of the drive train, chassis, steering, suspension, brakes, exhaust, floor pan and fuel systems.
Unsealed Road means a legally designated public road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.
Unsealed Road Cover means the additional cover that allows some classes of Vehicle to be used on an Unsealed Road that is graded and maintained by a local or government body, authority or council but it never allows the use of the Vehicle Off Road.
Vehicle means the vehicle described in the Rental Agreement and includes its parts, components, accessories, keys, keyless start or remote control device audio equipment and tools or any vehicle substituted by Us pursuant to the Rental Contract.
Vehicle Registration Recovery Fee (VRRF) means the daily amount payable to Us to recover Our costs of registering and licensing the Vehicle as a rental Vehicle.
We, Us, Our means Europcar or one of its franchisees or affiliates as shown in the Rental Agreement.
You, Your means the person, firm, company or organisation renting the Vehicle or any Authorised Driver shown in the Rental Agreement.
Your Europcar Account means Your credit card, Europcar charge account or Debit Card nominated at the Start of Rental for the debiting of charges under the Rental Contract.
2 RENTAL PERIOD
2.1 Your rental of the Vehicle from Us is for the Rental Period and at the rate shown in the Rental Agreement.
2.2 The Vehicle must be returned to the Rental Station, on the date and by the time shown in the Rental Agreement. If You return the Vehicle earlier than the date shown in the Rental Agreement the daily rate payable will be adjusted to reflect the daily rates that apply for shorter rentals.
2.3 We understand that circumstances change and that You may require the Vehicle for longer than the Rental Period. If so, You must notify Us at least 2 hours prior to the expiration of the Rental Period.
2.4 If We have agreed to an extension of the Rental Period and Your extended Rental Period is longer than 30 days, You must take the Vehicle to Your nearest Europcar Rental Station on day 29 and every 30 days thereafter to pay Your additional Rental Charges for the extended Rental Period unless You have Our prior written agreement varying these conditions.
2.5 If You fail to notify Us at least 2 hours before the expiration of the Rental Period that You require an extension We may:
(a) terminate the Rental Contract; and
(b) recover the Vehicle by lawful means.
2.6 A ‘No Show’ fee may apply if You fail to notify Us of Your intended cancellation prior to the date and time of the commencement of Your reservation.
3 COSTS, CHARGES & PAYMENT
3.1 At the Start of Rental You must provide Your credit card or Debit Card which We may pre-authorise as security to pay Your Rental Charges. Payment by Debit Card is not acceptable on all Vehicles and You should check with the Rental Station that Your proposed means of payment is acceptable to Us before signing the Rental Contract.
3.2 When collecting and returning the Vehicle the primary cardholder must be present.
3.3 At the end of the Rental Period You must pay Us:
(a) the Rental Charges;
(b) all reasonable costs to return the Vehicle to the same condition it was in at the Start of Rental including but not limited to extra cleaning and subject to reasonable wear and tear; and
(c) any amounts payable under clauses:
(i) 4.1 (infringements);
(ii) 5.1 (Damage Liability Fee); and
(iii) 6.1 to 6.3 (inclusive) (exclusions to Damage Cover).
3.4 If You extend the Rental Period from that shown in the Rental Agreement Your entitlement to free rental kilometres may change and You will be charged for extra kilometres if You exceed the free kilometres applicable to Your Rental Period and Vehicle model.
3.5 The Vehicle is supplied with a full tank of fuel. If You do not take the “prepaid fuel” option and return the Vehicle without a full tank of fuel a refuelling charge will apply. You must also pay for any fuel used for the delivery and collection service.
3.6 All amounts payable under the Rental Contract are subject to subsequent verification and adjustment and details of any adjustments will be provided to You as soon as practicable. If a refund is due to You it will be credited to Your Europcar Account. If any amount is due to Us You authorise Us to charge Your Europcar Account with that amount, including an amount up to the DLF and any amounts payable under clauses 4.1, 6.1 to 6.3 (inclusive). These charges may be made at any time during or after the end of the Rental Period.
3.7 If currency conversion is required for payment of amounts due to Us under the Rental Contract, We will apply the commercial exchange rate valid at the time We credit or debit Your Europcar Account.
3.8 If You fail to pay Us any amount due under the Rental Contract You must also:
(a) pay Us interest on that overdue amount calculated at the rate of 10% per annum and starting 7 days after the date that overdue amount became payable to Us and ending on the date of payment of all amounts due;
(b) pay the reasonable costs and charges We incur in recovering or attempting to recover that overdue amount, including mercantile or debt collection fees, commission and any legal costs.
4 INFRINGEMENT OFFENCES
4.1 You are liable for and must pay all infringement fees and any court fees or costs imposed for an infringement offence:
(a) where approved vehicle surveillance equipment has detected:
(i) a speeding offence;
(ii) an offence in respect of a failure to comply with the directions given by a traffic signal; or
(iii) a toll offence;
(b) arising from parking the Vehicle on any portion of a road in breach of any bylaw of a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004; or
(c) arising from a contravention of section 20(1) of the Freedom of Camping Act 2011 involving the use of the Vehicle,
whether You were driving the Vehicle or not.
4.2 If We receive an infringement notice for an infringement offence from an enforcement or regulatory authority We will send You a copy of that notice or of any reminder notice as soon as practicable. You have the right to:
(a) challenge, complain about, query or object to the alleged offence to the issuing enforcement authority; and
(b) seek a Court hearing within 56 days from the date of the issue of the infringement notice or 28 days from the issue of the reminder notice.
4.3 If We receive a reminder notice for an infringement offence We may debit Your Europcar Account for the amount of the infringement fee and We may charge an administration fee if We do.
4.4 We may also supply Your details to any regulatory or enforcement authority upon its request and an administration fee applies if We do or if We have notified You of the receipt of an infringement notice from any such authority. If We have paid any amount for which You are liable under clause 4.1 You will also be charged that amount together with an administration fee.
5 DAMAGE COVER AND PAYMENT OF THE DAMAGE LIABILITY FEE (DLF)
5.1 If there is Damage, theft of the Vehicle or Third Party Loss You must pay up to the DLF shown in the Rental Agreement unless Your Rental Contract is for Customer Own Insurance.
5.2 You may make Your own insurance arrangements but if We are not satisfied that Your insurance cover is comparable to the cover We offer We may refuse to hire the Vehicle to You. If You make Your own insurance arrangements You accept that You are liable for and must pay in full for:
(a) Damage;
(b) loss of the Vehicle as a result of theft; and
(c) Third Party Loss.
5.3 Damage Cover Products may be purchased to reduce Your DLF liability for Damage, theft of the Vehicle or Third Party Loss but You must pay up to the reduced DLF shown in the Rental Agreement.
5.4 Your DLF liability is:
(a) nil if You have purchased Go Zen, Our premium Damage Cover Product; or
(b) reduced if You have purchased Super Collision Damage Waiver (SCDW) or Collision Damage Waiver (CDW).
5.5 The DLF shown in the Rental Agreement is payable for each separate event and whether You were at fault or not.
5.6 If the DLF is payable under clauses 5.1 or 5.3:
(a) upon inspection of the Vehicle We may make a reasonable estimate of Damage and debit Your Europcar Account that estimated amount up to but not exceeding the DLF shown in Your Rental Agreement; and
(b) once Damage has been assessed We will:
(i) debit Your Europcar Account with the difference up to a total amount not exceeding the DLF shown in Your Rental Agreement if the assessed amount is greater than the estimate; or
(ii) credit Your Europcar Account with the difference if the assessed amount is less than the estimate, and forward to You a tax invoice for the assessed amount;
(c) if We receive a claim for Third Party Loss We will debit Your Europcar Account an amount up to but not exceeding the DLF shown in the Rental Agreement or if an amount has already been debited under subclauses (a) or (b), with the difference up to but not exceeding the DLF shown in the Rental Agreement.
5.7 Your DLF will be refunded in full if We recover the Damage from a responsible third party but if We recover only a proportion of the Damage, We will refund Your DLF on a pro rata basis to the recovered amount. In making a refund We may take into account all reasonable administrative, collection agency and legal costs incurred in connection with the recovery.
6 EXCLUSIONS TO DAMAGE COVER
6.1 You have no cover if there is a Serious Breach of the Rental Contract even if Damage Cover Products have been purchased and the DLF has been paid.
6.2 You have no cover for Damage to the Vehicle’s windscreen, headlights, wheels or tyres unless You have purchased Go Zen.
6.3 Even if You purchase one of Our Damage Cover Products and You pay the DLF You have no cover for:
(a) Damage or Third Party Loss:
(i) caused by the use of the Vehicle in any area prohibited by the Rental Contract;
(ii) caused by You driving the Vehicle in a manner which in Our reasonable opinion posed a real danger to the lives or property of any other person and which contributed to the Damage or Third Party Loss; or
(iii) caused deliberately or recklessly by You or any passenger of the Vehicle;
(b) Damage that is caused to a Vehicle with a convertible roof by overfilling the luggage compartment above the recommended level, and then activating the convertible roof mechanism;
(c) Overhead Damage;
(d) Underbody Damage and any Damage linked to that Underbody Damage caused by contact between the underside of the Vehicle and any part of the road way or any object or obstruction including but not limited to kerbs, gutters, speed or road humps, barriers or wheel stops;
(e) Damage caused by total or partial inundation or immersion of the Vehicle in water or exposure of the Vehicle to salt water, including that which occurs whilst the Vehicle is being transported;
(f) the full cost of replacing or repairing any accessories supplied by Us including, but not limited to child restraints, GPS units, lost keys, keyless start and remote control devices;
(g) Damage caused by use of the incorrect fuel type; or
(h) Damage or Third Party Loss caused or contributed to by You where You leave the scene of the Accident prior to the attendance of the police or reporting the Accident to the police;
6.4 There is also no cover for:
(a) personal property owned by You or any passenger that is stolen from the Vehicle, lost or damaged during the Rental Period or left in the Vehicle after the Vehicle is returned to the Rental Station;
(b) loss or damage to Your property, the property of a member of Your immediate family or of an entity related to You, that arises from the use of the Vehicle; or
(c) Damage, theft of the Vehicle or Third Party Loss if Your Rental Contract is for Customer Own Insurance.
7 CUSTOMER OWN INSURANCE
7.1 If You have a Corporate Services Agreement with Us that provides for Customer Own Insurance and if Your Rental Agreement records that Your Rental Contract is for Customer Own Insurance:
(a) Damage and Third Party Loss arising from the use of the Vehicle or theft of the Vehicle are Your responsibility and must be paid in full by You; and
(b) You fully indemnify Us for:
(i) Damage and Third Party Loss arising from the use of the Vehicle and and loss We may have arising from the theft of the Vehicle; and
(ii) any demand, claim, including a claim for legal costs, action or proceeding made, commenced or issued by or against You arising therefrom.
8 YOUR RESPONSIBILITIES
8.1 In this section, We set out the responsibilities You have to Us when You hire one of Our Vehicles.
8.2 The Vehicle must only be driven by You. We may also approve additional Authorised Drivers and an extra charge will apply for each driver.
8.3 You must:
(a) be no less than 21 years of age and a young driver surcharge applies for specific vehicles and drivers under the age of 25; and
(b) hold a full, current, unrestricted driving licence for the Rental Period valid and appropriate for the class of Vehicle and which is written in English or an international licence translated into English.
8.4 You must also:
(a) allow Us to inspect Your licence at any time during the Rental Period; and
(b) fully inspect the Vehicle at the Start of Rental to ensure that the condition of the Vehicle and any pre-existing damage is accurately noted and shown in the Rental Agreement. If there is any discrepancy, You must notify Us prior to leaving the Rental Station;
8.5 During the Rental Period You must:
(a) take all reasonable care of the Vehicle:
(i) to prevent Damage, theft of the Vehicle and Third Party Loss;
(ii) to ensure that the Vehicle is not overloaded by the number of persons or by the weight of goods carried;
(iii) by using any security device fitted to or supplied with the Vehicle; and
(iv) by taking steps to protect the Vehicle against inclement weather such as closing the sunroof or convertible roof to prevent the entry of rain or where practicable, by garaging the Vehicle to prevent Damage caused by hail;
(b) keep the Vehicle locked and secure when not in use and the keys and any keyless start or remote control device under Your personal control at all times and You must be able to produce those keys and device in the event of a theft of the Vehicle;
(c) maintain the Vehicle’s engine, brake oil, engine coolant and battery water levels and tyre pressures; and
(d) use the correct fuel type.
8.6 During the Rental Period You must also:
(a) comply with all mandatory seat belt laws and fines may be imposed by the police on any driver or passenger who does not have a seat belt properly adjusted and fastened;
(b) comply with all child restraint laws and ensure that the restraint has been fitted correctly according to the age of the child and that the restraint is properly adjusted and fastened;
(c) return the Vehicle and any accessories supplied by Us including, but not limited to, child restraints and GPS units in the same condition as at the Start of Rental, subject to reasonable wear and tear;
(d) adhere to any mileage instructions displayed in the Vehicle or set by the Rental Station;
(e) immediately upon request provide Us and any regulatory or enforcement authority Your full, accurate and up-to-date information relating to the use of the Vehicle during the Rental Period;
(f) ensure that a copy of the Rental Contract is kept in the Vehicle throughout the Rental Period; and
(g) produce a copy of the Rental Contract without delay for inspection on demand by an enforcement officer.
8.7 You must never:
(a) use the Vehicle when it is damaged or unsafe;
(b) drive or operate the Vehicle:
(i) whilst under the influence of alcohol or drugs or both to such an extent that You are incapable of having proper control of the Vehicle; or
(ii) whilst You have a blood alcohol content or level of drugs present in Your blood that exceeds the limit permitted by law;
(c) interfere with the Vehicle’s distance recorder or speedometer;
(d) interfere with the Vehicle’s engine, transmission, braking or suspension systems;
(e) allow the Vehicle to be driven or operated in circumstances that constitute an offence against sections 56, 57 and 58 of the Land Transport Act 1998;
(f) fail or refuse to undergo any breath or blood test or drug impairment assessment;
(g) drive the Vehicle whilst Your driving licence is subject to any restriction or condition;
(h) commit:
(i) any wilful, deliberate or criminal act, including an act of driver abuse;
(ii) an act of connivance with any person acting for You or on Your behalf,
that causes Damage or Third Party Loss;
(i) drive the Vehicle dangerously or recklessly;
(j) use the Vehicle for off-roading, reliability trials, a race, rally or contest, speed testing, driving instruction, to propel or tow another vehicle, in violation of any legislation, order or regulation affecting the use, loading or condition of the Vehicle, or for any illegal purpose;
(k) use the Vehicle to carry dangerous goods as defined by the Land Transport Rule: Dangerous Goods 2005;
(l) sell, rent, sublet, dispose of, or hire the Vehicle to any other person;
(m) register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 1999;
(n) allow the Vehicle to be operated outside Your authority or by any person who is not an Authorised Driver;
(o) operate the Vehicle or allow it to be operated in breach of the Land Transport Act 1998, the Transport Act 1962, Land Transport (Road User) Rule 2004, or any other Act, regulations, rules, or bylaws relating to road traffic or the Freedom of Camping Act 2011; or
(p) operate the Vehicle or allow it to be operated for the transport of more passengers or goods than the maximum specified in the certificate of loading and/or RUC certificate, whichever is the lesser for the Vehicle.
8.8 You must not:
(a) use a mobile phone or a GPS unit whilst the Vehicle is in motion or stationary but not parked unless the body of the phone or GPS unit is affixed to the Vehicle and the phone or GPS unit is not being held or touched at any time whilst being used;
(b) leave the keys to the Vehicle, any keyless start or remote door control device in it or with it whilst it is unattended or unoccupied by You or any passenger;
(c) leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator;
(d) modify the Vehicle in any way and no roof racks or towbars are permitted unless fitted by Us;
(e) use or allow the Vehicle to be used for the transport of passengers for hire, fare or reward unless You have Our prior written authority for use of the Vehicle in a passenger service licensed under Part 4A of the Land Transport Act 1998; or
(f) use the Vehicle for transporting any animals, unless specifically approved by Us and additional cleaning charges may apply.
8.9 You and any passengers must not smoke in the Vehicle. Additional cleaning charges will apply if there is a breach of this condition.
8.10 Parts of New Zealand are not suitable for access by rental vehicles. To prevent Damage to the Vehicle and for Your own personal safety We strictly enforce conditions that restrict Your use of the Vehicle and unless We have given Our prior written consent, You must never take the Vehicle:
(a) on any Unsealed Road unless Unsealed Road Cover has been purchased;
(b) within a Snow Area unless Snow Cover has been purchased;
(c) Off Road;
(d) between the North and South Islands in either direction or onto any island that is off mainland New Zealand;
(e) through any river, stream, creek or tidal crossing;
(f) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe;
(g) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;
(h) onto any road where We have notified You that the use of the Vehicle is prohibited;
(i) on the following roads:
(i) Ball Hutt (Mt Cook);
(ii) Skippers (Queenstown); or
(iii) 90 Mile Beach (Northland);
(j) on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen road (all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito; or
(k) on the following highways on the South Island between the hours of 2200 and 0600 (local time) from 1 April until 31 October:
(i) State Highways 6 and 8 between Twizel and Queenstown;
(ii) the Milford Road between Te Anau and Milford Sound;
(iii) State Highway 6 between Franz Joseph and Wanaka; or
(iv) Arthur’s Pass.
9 OUR RESPONSIBILITIES
9.1 When You make a reservation with Us We will provide a Vehicle that is in a safe and roadworthy condition displaying a valid and current Certificate of Fitness.
9.2 If the Vehicle breaks down during the Rental Period because of Our negligence We will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired, We will use Our best endeavours to provide a replacement Vehicle of an equivalent size and standard to the previous Vehicle for the remainder of the Rental Period.
9.3 If it is not possible to conduct an inspection of the Vehicle with You at the end of the Rental Period We will use Our best endeavours to confirm the condition of the Vehicle with You within 4 working hours of the Final Inspection.
9.4 We are only responsible for any direct loss that You suffer as a result of Our breach of the Rental Contract. We are not responsible for missed flights, disrupted travel or holiday plans, loss of enjoyment or opportunity, indirect or consequential loss.
10 ROADSIDE ASSISTANCE, BREAKDOWN, ACCIDENT & REPAIR
10.1 Free roadside assistance is provided for inherent mechanical faults in the Vehicle but fees and charges apply for all other faults or driver induced errors. Generally, these fees and charges range from $45 plus GST to $600 plus GST and apply to faults and driver induced errors such as:
(a) a flat battery;
(b) lost keys, a keyless start or remote control device;
(c) unlocking the Vehicle when the key, keyless start or remote control device have been locked in it; and
(d) changing a wheel as the result of a flat tyre.
10.2 Roadside Assistance Cover may be purchased to provide cover for:
(a) refuelling the Vehicle when You have run out of fuel with up to 6 litres of fuel;
(b) unlocking the Vehicle when the keys, keyless start or remote control device have been locked in the Vehicle;
(c) changing a wheel as the result of a flat tyre; and
(d) starting the Vehicle if the battery is flat because You have left the headlights or interior lights on or the air-conditioning, entertainment system or other electrical equipment operating when the engine is not running.
10.3 Roadside Assistance Cover does not apply and there is no cover:
(a) for the cost of a replacement key, keyless start or remote control device that has been lost; or
(b) if there has been a Serious Breach of the Rental Contract.
10.4 We reserve the right not to replace the Vehicle if it is involved in a major Accident or there has been major Damage or You have committed a Serious Breach of the Rental Contract.
10.5 If:
(a) a warning light or fault message appears;
(b) You see or become aware of low engine or brake oils, engine coolant levels or tyre pressures; or
(c) the Vehicle develops any fault during the Rental Period,
You must inform Us immediately via the contact details in the Vehicle and in the Rental Agreement and not use the Vehicle unless We have authorised You to do so. If You fail to notify Us and continue to use the Vehicle You will be responsible for any Damage or Third Party Loss.
10.6 You must not let anyone work on the Vehicle or arrange or undertake any repairs to the Vehicle or towing or salvage of it unless We have given You Our prior authority. You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and You will be reimbursed only if these expenses have been authorised by Us. Any entitlement to reimbursement is subject to there being no Serious Breach of the Rental Contract.
10.7 You must immediately report any Accident or theft of the Vehicle to Us in writing and complete all documentation that We require and forward any third party correspondence or court documents to Us within 7 days of receipt.
10.8 If You have an Accident in which:
(a) a person is injured;
(b) the other party failed to stop or exchange details;
(c) the Vehicle or any other vehicle is towed; or
(d) a driver appears to be under the influence of intoxicating liquor or drugs;
a report must also be made to the police immediately.
10.9 If the Vehicle is stolen a report must be made to the police immediately the theft is discovered.
10.10 If You have an Accident You must also:
(a) make the Vehicle secure;
(b) get the names and addresses of all persons involved, including witnesses;
(c) supply Us with any information concerning the driver of the Vehicle and You must allow Us direct access to the driver of the Vehicle and You must fully co-operate in allowing Us to gain such access;
(d) not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability;
(e) permit and assist Us to bring, defend, enforce or settle any legal proceedings against a third party, including attending at a lawyer’s office and/or court; and
(f) allow Us to claim in Your name under any applicable substitute vehicle insurance, and do everything that may be required to assist Us in making such a claim.
11 END OF RENTAL CONTRACT
11.1 At the end of the Rental Period, in addition to Your obligations under clause 3.3, You must return the Vehicle to Us:
(a) to the Rental Station;
(b) in the same condition it was in at the Start of Rental, subject to reasonable wear and tear; and
(c) at the date and time set in the Rental Agreement.
11.2 We allow a grace period of 30 minutes for the return of the Vehicle but if it is returned to Us more than 30 minutes after the time set for its return in the Rental Agreement You will be charged one full day’s extra rental.
11.3 If the Rental Contract has not been extended by Us and the Vehicle is returned to Us more than 24 hours after the time set for its return in the Rental Agreement:
(a) the rates shown in the Rental Agreement will not apply and You must pay the standard rate for the Vehicle for the whole Rental Period; and
(b) there is no Damage Cover so that You are liable for Damage and Third Party Loss and any repossession charges or costs We incur in this default period.
11.4 If You return the Vehicle to a rental station other than that shown in the Rental Agreement, or when the Rental Station is closed, or any place other than a Europcar Rental Station:
(a) a one way fee may apply; and
(b) You are liable for and must pay:
(i) for Damage and Third party Loss; and
(ii) the Rental Charges,
until the Final Inspection has been conducted in accordance with clause 9.3.
11.5 If a bond has been prepaid to Us it is fully refundable to You provided that at the end of the Rental Period:
(a) all amounts due to Us under the Rental Contract have been paid;
(b) the Vehicle has been returned to the Rental Station at the date and time set in the Rental Agreement;
(c) there is no Damage or Third Party Loss;
(d) the interior and exterior are clean;
(e) the Vehicle has a full tank of fuel; and
(f) there has not been a Serious Breach of the Rental Contract.
We reserve the right to retain all or part of a bond if there is a breach of any of these conditions.
12 TERMINATION OF THE RENTAL CONTRACT
12.1 We may terminate the Rental Contract and take immediate possession of the Vehicle if:
(a) the Vehicle is driven by You in a manner that is likely to pose a real danger to You or the lives of any other person; or
(b) You commit:
(i) a Serious Breach of the Rental Contract; or
(ii) a reckless breach of road or traffic legislation.
12.2 If the Rental Contract is terminated by Us pursuant to clause 12.1:
(a) You must pay for:
(i) Damage;
(ii) loss of the Vehicle as a result of theft;
(iii) Third Party Loss;
(iv) storage, repossession and recovery fees;
(v) fees for the release of the Vehicle from compounds
(vi) roadside assistance;
(vii) administrative and legal costs of recovery; and
(viii) the Rental Charges;
(b) it will not affect Our right to receive any money We are owed under the Rental Contract; and
(c) You give Us permission to access and enter Your premises to repossess the Vehicle without using unreasonable force or causing damage.
13 APPLICABLE LAW
13.1 The laws of New Zealand govern the Rental Contract.
13.2 You have consumer rights conferred by the Fair Trading Act 1986 and neither this clause nor any other provision of the Rental Contract excludes, restricts or modifies any implied terms or rights You may have under that Act or any other consumer legislation.
14 DISPUTE RESOLUTION
14.1 If You believe there has been an error in Your account or if You have any complaint, Our staff at the Rental Station will help You in every way they can to rectify the error or resolve the complaint. If they are unable to assist You or if Your concerns are not resolved to Your satisfaction You may refer the matter to Our internal dispute resolution (IDR) process.
14.2 Upon receipt of Your referral to IDR Our IDR officer will acknowledge receipt of Your referral and will investigate the matter and try to reach a satisfactory outcome.
14.3 We will advise You of the final outcome of Your IDR referral within 45 days of receipt of that referral and We will use Our best endeavours to do so within 21 days thereof.
14.4 Referrals to Our IDR process can be to any of the following:
Post: Customer Relations Manager,
Europcar New Zealand,
PO Box 1139, Tullamarine, Vic 3043 Australia
Phone: 0800 866 327
Email: AUNZcustomerrelations@europcar.com
Fax: +61 3 9335 7600
15 PRIVACY POLICY
15.1 The terms of Our Privacy Policy (available at www.europcar.co.nz) form part of these terms and conditions. Our Privacy Policy sets out how We collect, use, store and disclose Your personal information.
15.2 If We do not collect Personal Information from You, We will not be able to rent You a Vehicle and if any of the Personal Information You provide is incomplete or inaccurate, the quality of Our services may be compromised.
15.3 By entering into the Rental Contract with Us and by providing Us with personal information, You represent to Us and We proceed on the basis that You have read and agree to the terms of Our Privacy Policy.
15.4 Your personal information contained within the Rental Contract may be disclosed to other relevant operators for the purpose of promoting safe driving in New Zealand.
16 GENERAL
16.1 If You are the holder of a corporate account with Us or if Your Corporate Services Agreement with Us provides for Customer Own Insurance, these Terms and Conditions must be read in conjunction with Your signed Agreement.
16.2 If You are a Privilege Loyalty Program member these Terms and Conditions must be read in conjunction with the Privilege Program Specific Terms.
16.3 In the event of any inconsistencies or ambiguity between the terms of Your corporate account, Your Corporate Services Agreement, Your Customer Own Insurance agreement or Your Privilege Loyalty Program, these Terms and Conditions will prevail.
Tax :
19%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Details are available from Europcar Reservation Office.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Details are available from Europcar Reservation Office.
Cash Rental deposit :
Cash Rental Deposit not available.
Credit Cards Accepted :
Visa.
Insurances :
Details are available from Europcar Reservation Office.
Chauffeur drive only.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available B) International : Available.
Other Services :
Child Seat Baby,Second Spare Tyre, Jerrycan
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Tax :
5%
Airport Surcharge :
None.
Cash Rental deposit :
Cash rental deposit accepted.
Credit Cards Accepted :
American Express, Master Card, Visa, Dinners.
Delivery / Collection
Available Within & Outside City limits.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Infant, Mobile Phone.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven. Details are available from Europcar Reservation Office.
Tax :
25%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
19 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Dinersclub, Eurocard, Mastercard, Visa.
2nd credit card is mandatory and must be a major one for rental of Luxury vehicle category (i.e. LDAR).
Insurances :
Collision Damage Waiver (C.D.W), Theft Waiver (T.H.W) and Personal Accident Insurance (P.A.I.): Charges may vary by station and by car group.
Delivery / Collection
Available Within and Without City limits.
One-Way Rentals :
A) Domestic : Available. B) International : Available.
Other Services :
Infant safety seat (0-13kg, 0-29lbs)
Child safety seat (15-30kg, 33-66lbs) Toddler safety seat (9-18kg, 20-40lbs) Booster Safety Seat (9-36 kgs, 20-79lbs)Navigational system (NAV) Trailer hitch (for connnecting and drawing a trailer with your car) Luggage rack (LUG) Trolley (for easing the transport of your luggage and shopping) Available from 01nov till 31march : Snow chains & Snow tyres, Ski Rack.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax:
0%
Deposit policy:
Total rental estimate+ 150 OMR
Additional driver:
OME 2.5 PER DAY PER ADD DRIVER
Age:
MIN AGE 21, MAX AGE - 75
Airport surcharge:
OMR 5/-PER RENTAL
Cash rental deposit:
NOT ACCEPTED. PREPAID CREDIT CARDS / DEBIT CARDS NOT ACCEPTED .
Chauffeur driven service:
ON REQUEST, PL CONTACT chauffeur@EUROPCAROMAN.NET
Credit cards accepted:
A VALID CREDIT CARD(S) IS A MUST FOR ALL RENTALS, VISA/ MASTER CARD/ AMEX ARE ACCEPTED
Delivery / Collection:
ON REQUEST, PL CONTACT RESERVATION@EUROPCAROMAN.NET
Driving licence:
LICENSE TO BE VALID FOR ONE YEAR, a valid driving license is to be produced at the time of rental along with the Passport + visa copy
Environmental Tax:
0%
Insurances:
PREMIUM PROTECTION@ OMR 6 PER DAY AND MEDIUM PROTECTION@ OMR 4 PER DAY
One-way rentals:
ONE WAY FROM MUSCAT TO SALALAH OR VICE VERSA IS OMR 200/- PER WAY
Other services:
BICYCLE RENTALS
Restriction of use:
DRIVING INTO UAE/ crossing OMAN border with Europcar cars on road or ferry is strictly NOT allowed
Use of Winter Tyres:
Doesn’t apply in the country
Financial qualification:
A valid CC is necessary for all rentals. A preauth of full rentalcharges + OMR 150/- will be taken on the client CC. .
Other conditions for car hire in Oman:
travel to other countries / crossing borders/ wadi / sand dune bashing is strictly not allowed.
Tax :
15%
Airport Surcharge :
None.
Age :
21 years with a maximum of 65 years old according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available. Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. B) International : Not Available.
Other Services :
Child Seat Infant, Child Seat Toddler, Child Seat Baby, Child Booster Seat, Mobile Phone, Flag Holder.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Cars are exclusively rented with chauffeur driven.Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Panama
Tax:
7%
Deposit policy:
Total rental estimate+342 USD
Additional driver:
$3,75 daily
Age:
23
Airport surcharge:
n/a
Cash rental deposit:
Total rental estimate+342 USD
Chauffeur driven service:
N/A
Credit cards accepted:
VISA - MASTER
Delivery / Collection:
$25
Driving licence:
UP TO 3 MONTHS WITH ANY LICENCE
Insurances:
BASIC - MEDIUM - FULL
One-way rentals:
N/A
Other services:
GPS - CHILD SEAT - WIFI
Use of Winter Tyres:
N/A
Other conditions for car hire in Panama
THE CAR CAN NOT CROSS ANY BORDER
Tax :
10%
Airport Surcharge :
None.
Age :
21 years old for all car groups.
Additional Driver :
Details are available from Europcar Reservation Office.
Driving licence :
Held for at least two years, for all car groups.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
2 credit cards are mandatory for all vehicules. Details are available from Europcar Reservation Office.
Insurances :
Loss Damage Waiver.
Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : No extra charge.
B) International : Not Available.
Other Services :
Child Seat Baby available on request.
Restriction Of Use :
An extra charge will apply when driving outside the National Capital District. Certain driving restrictions may also apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Available on request. Details are available from Europcar Reservation Office.
Tax :
5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
23 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
International driving licence mandatory.
Cash Rental deposit :
Not available.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa.
Insurances :
Collision Damage Waiver: Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations.
B) International : Not Available.
Other Services :
Child Seat Toddler, Navigation System.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
18%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 21 years.
When renting a vehicle, a driver qualified as a "young driver" (from 21 to 24 years old) pays a specific charge (from USD10 per day) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Not Available.
Other Services :
Child Seat Baby.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
12%
Airport Surcharge :
None
Age :
From 21 to 25 years old, according to car groups.
Maximum Age :
65 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least 1 to 2 years according to car groups.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Visa, Master Card, American Express, Diners Club.
Insurances :
Deductible Collision Damage, C.D.W. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection :
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available. Details are available from Europcar Reservation Office.
B) International : Not Available.
Restriction Of Use :
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
23%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21, 23 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Mastercard, Visa, American Express, Diners club, Eurocard.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I, SCDW : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International : Available - Details are available from Europcar Reservation Office.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Luggage Rack, Bicycle rack.Available from November till April : Snow Chains, Ski Racks, Snow Tyres.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Portugal
Tax :
23% Portugal mainland
16% Madeira and Azores Islands
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum driver age is 19 or 25 years old, according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (from 19 to 22 years old) pays a specific charge (€5 per day - with a maximum of €50 per rental) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
Access, American Express, Diners Club, Eurocard, JCB, Mastercard, Visa.
Insurances :
Deductible Loss and Damage, L.D.W. and P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations. B) International :Details are available from Europcar Reservation Office.
Other Services :
Child Seat Infant.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
11.5%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum 23 years for all car groups, maximum 75 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons.
Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one year.
Cash Rental deposit :
No Cash deposit accepted.
Credit Cards Accepted :
American Express, Diner's club, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W. and Theft Waiver: Charges may vary by car group.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic :between all Europcar stations one way charges apply in all cases. The fees vary and are included in the quoted price.
B) International : Not Available.
Other Services :
Child Seat Baby, Child Seat Infant, Child Seat Toddler, Booster Seat, Mobile Phone, navigation System
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries.
Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Tax :
None.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
21 or 25 years, according to the car group.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., P.A.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Not Available B) International : Not Available.
Other Services :
Child Seat Baby.
Restriction Of Use :
Certain driving restrictions may apply for driving into certain countries. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Details are available from Europcar Reservation Office.
Click here to download Terms and Conditions for Reunion
Tax:
8,5%
Additional driver:
18,44 € HT PER RENTAL
Age:
21 YEAR
Airport surcharge:
26,73 € HT PER RENTAL
Cash rental deposit:
NO CASH
Chauffeur driven service:
73,74 € HT PER DAY
08H00 TO 17H00
Credit cards accepted:
VISA - AMERICAN EXPRESS - MASTERCARD - EUROPCAR CARD
Delivery / Collection:
27,65 € HT - NORD -OUEST
27,65 € HT - NORD - SUD
Driving licence:
2 YEARS
One-way rentals:
27,65 € HT - OUEST - NORD
27,65 € HT - SUD - NORD
Use of Winter Tyres:
NOT APPLY IN OUR COUNTRY
Tax :
20%
Airport Surcharge :
Details are available from Europcar Reservation Office.
Age :
Minimum: 21, 23 or 25 years, according to car groups. Maximum: 70 years.
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar Reservation Office.
Driving licence :
Held for at least one or two years, according to the car group.
Cash Rental deposit :
Details are available from Europcar Reservation Office.
Credit Cards Accepted :
American Express, Diners Club, Eurocard, Mastercard, Visa.
Insurances :
Deductible Collision Damage, C.D.W., Theft Protection and P.A.I. : Charges may vary by station and by car group.
Details are available from Europcar Reservation Office.
Delivery / Collection
Available Within and Outside City limits.
One-Way Rentals :
A) Domestic : Available between all Europcar stations.
B) International : Not Available.