Move safely with flexibility

We remain open across Europcar locations to service car rental bookings and returns in line with Government permitted activities. To find the details of your closest Europcar location, click here.
If you would like to discuss the pick up or return of your rental or to cancel an existing booking, please call 0800 800 115 or click to email. We appreciate your understanding during these changing conditions across New Zealand.
For more information please visit the New Zealand Ministry of Health website.

Move With Confidence! Safety - Our #1 Commitment!

Your safety as well as the safety of our employees is our top priority!
We pride ourselves on ensuring all along your customer journey a clean and safe experience. We continue to comply with government recommendations for COVID safe businesses so you can pick up, drive and return your car safely.
We have put special measures in place to provide you with a safe and flexible travel experience.
  • stringent cleaning and disinfection of stations and vehicles
  • social distancing practices and processes
Watch this video to learn more about our safety and cleaning measures.

Information for Essential Workers Hiring Europcar Rental Cars

In the context of the COVID-19 crisis, Europcar Mobility Group is implementing the "Together" program to facilitate the mobility of essential service organisations:
Europcar New Zealand is able to service "Essential Service" rental requirements from all its locations.
You will need to email us with proof of employment ID or a letter from your employer confirming employment in Essential Services. You will be contacted by Europcar once your reservation is made to validate employment and confirm your booking. Please ensure a valid mobile number and email address is included when making your reservation.
Our client’s safety as well as the safety of our people are our number one priority. In addition to the reinforced vehicle cleaning measures Europcar New Zealand already implemented, with the systematic use of disinfectant agents, we are also currently deploying extra measures in our branches included systematic desk disinfection between each customer and a "zero contact" policy.
To speak to a sales person about your long term or multiple vehicle rental needs for an Essential Services organisation, please call 0800 800 115 or +64 33665574. Alternatively you can email
Please visit this website to determine if your business is classified as an essential service.

Frequently Asked Questions