Our SuperFlex Range

You will be designated a vehicle in the selected class you have booked which may consist of similar makes and models.

The SuperFlex plan requires a minimum of 30 days at a very competitive price.

You can return your vehicle to any Europcar station, however a One Way Fee may apply.

There are two different packages you may choose from: 3,000 or 5,000 kilometres per month. This cannot be altered after you check-out the vehicle.

Kilometres is one of the major factors in defining how much your agreement plan will cost. If you exceed your chosen kilometres then at the end of the rental period we will charge you for the number of kilometres you have travelled over and above the inclusive kilometre allowance in the relevant period.

For example, if you opt for the 3,000 inclusive kilometres allowance per month over a rental period of 7 months you actually travel 24,000 kilometres then we will charge you for 3,000 excess kilometres. If the excess kilometre charge is stated in the Tariff Guide to be 0.30c per kilometre then you would be charged $900.

In this example, it may actually be more economical for you to consider taking the higher inclusive kilometre allowance of 5,000 kilometres rather than paying excess kilometre charges. It is therefore vital to choose a kilometre allowance that reflects your driving habits. So that you arrive at the best inclusive annual kilometre allowance for your needs you should take a measurement of how many kilometres you travel currently in an average month and multiply it by 12.

Be sure to bear in mind any seasonal differences in your driving behaviour that might occur during the rental period to make your estimation as accurate as possible.

As the registered keeper of the vehicle we receive notices of all fines incurred and speeding offences committed whilst it is under the care, custody and control of our customers. We also comply with our legal obligation to pass on the driver's details to the relevant authority in the case of speeding offences. 

It is the responsibility of the relevant authority to send you the violation infringement. Once you receive the infringement you will need to follow the instructions in order to pay the fine.

Please link your rental vehicle to your New Zealand Tourism Agency (NZTA) account before using a toll road. The toll transaction is then loaded against your account and automatically deducted by NZTA. For more information, such as setting up an account or other payment methods available, please visit the New Zealand Tourism Agency.

Our subscription product comes with two options to select from at no additional cost:

If there is Damage, theft of the Vehicle or Third Party Loss you must pay an amount up to the basic Damage Liability Fee (excess). Our Premium Cover option gives you the highest reduction to the basic Damage Liability Fee (excess) amount if there is Damage, theft of the vehicle or Third Party Loss. But there may be no cover for Damage, theft of the Vehicle or Third Party Loss in some circumstances.

Yes, you can reduce your damage liability fee (excess) by up to 80% when selecting our Premium Cover option. This must be chosen when making your booking to apply to a new rental.

Both damage covers have the same inclusions. With Premium Damage Cover your damage liability fee is reduced significantly.

Whenever you return the car to us you must give it back to us with no more than what is considered by the AFIA to be ‘normal’ wear and tear. As members of the AFIA we have adopted its recommended fair wear and tear conditions and a guide is attached to the contract. The guide can also be found on our website.

Europcar is both the registered owner and keeper of the vehicle and will hold the vehicle registration documents.

Yes - An additional driver is included in your package.  The additional driver will need to be nominated when you pickup your vehicle.

If you return your SuperFlex rental under 30 days, you will be charged the standard retail daily rate for each of the days of your rental period.

A valid credit card is required to secure your booking and collect the vehicle. Debit cards will not be accepted.

Yes, there will be a $200 bond required on the day of check-out, plus the pre-authorisation of your outstanding rental. Depending on your bank, the timeframe for the release of these funds will vary.

On the day of pick-up,  there will be a $200 bond plus the pre-authorisation of your outstanding rental as one total.

You will be invoiced every 30 days, and a new pre-authorisation will be held for the remaining balance of your booking period.  Depending on your bank, the timeframe for the release of these funds will vary.

Depending on your bank, you may see a rental charge for the last 30 days, and a pre-authorisation hold. This pre-authorisation hold is temporary to ensure you have sufficient funds for the remainder of your rental period. Depending on your bank, the timeframe for the release of these funds will vary.

You may choose from two different packages with either 3,000 or 5,000 kilometre allowance per month. Any kilometres driven above this amount will be charged up to .30c per additional kilometre (dependent on your vehicle) plus fees and taxes.

Please call 0800 625 035, our 24 Hour Roadside Assistance service. Additional costs may apply.

Please call 0800 625 035, our 24 Hour Roadside Assistance service. Additional costs may apply.