In the context of the COVID-19 crisis, Europcar Mobility Group is implementing the "Together" program to facilitate the mobility of frontline personnel and assist in the transport of essential goods:

- Special rates have been set up for essential services organisations and frontline staff who provide health or safety services (such as doctors, nurses, hospitals, police etc.). For more information on this service, click here.

- Car and driver services are available to help with smaller delivery requirements to the essential services sector (eg; medical supplies). For more information on this service, click here.


Moving with flexibility

In addition, our main priorities still remain utmost and foremost safety and flexibility in such exceptional circumstances.


Our network remains at your service

To ensure the safety and overall welfare of our employees, as well as the community; we have decided to temporarily close some of our branches. Please find here the list of branches that remain open and able to service your car, van and truck rental needs.


We are here to help


- We have extended our free of charge modification and cancellation policy to your current or future reservation for any pick-up until the 31st of May 2020.

- We have a product available for young drivers where we have waived our “Young driver” fees for customers that require a means of transportation for work. Please click here for more information.


The safety of our customers and our employees is our number 1 priority


Any vehicle available under the “Together” program is subject to rigorous cleaning and disinfection measures after each rental, as well as ‘zero contact’ policy with Europcar employees in branches.

The same stringent policy applies to rentals of any kind across Europcar Mobility Group, until further notice. For more details see COVID-19 Customer Information


Call Center Contact Information

For more details of services available or bookings, please contact our corresponding call center below:

AUSTRALIA : 1300 30 30 90 or via e-mail

NEW ZEALAND : 0800 800 115 or via e-mail

Book In Advance

If your leisure travel plans have been disrupted due to the current COVID-10 crisis, we welcome you to take advantage of our early bird offer with free of charge modification and cancellation

Save up to 20% off the base rate* when you book your car rental for 2 days or more at least 21 days in advance.

This offer is valid when you travel in Australia or New Zealand for travel until  15 December 2020 - blackout periods apply.

For more information or to book now click here

Reservations 0800 800 115

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information